Chase Wood | Page 3

Glenn Polk Chevrolet of Sanger responded

Being able to say you can always depend on someone is a pretty special compliment. Chase genuinely cares about people, and the respect and personal attention he gives his customers is a big reason so many of them trust him with their vehicles. We’re blessed to have him on our team, and we appreciate you continuing to put your trust in Chase and Glenn Polk!

Glenn Polk Chevrolet of Sanger responded

Thank you! Chase understands that keeping his word and keeping you informed are a big part of earning your trust. I love hearing that he consistently takes good care of you and has your vehicle ready when promised. We appreciate you continuing to count on Chase and the Glenn Polk team!

Glenn Polk Chevrolet of Sanger responded

Thank you! Tire problems usually don’t bother checking your calendar first, so I’m glad our team was able to get you in without an appointment and get it handled quickly::)) Even better that it was covered under warranty! We appreciate you trusting Glenn Polk to take care of you.

Glenn Polk Chevrolet of Sanger responded

Thank you, Donnie, for the honest feedback, and I appreciate you bringing this to our attention. You’re right, if the advisor you came to see is away from the desk, another member of our team should step in, acknowledge you, and make sure you know what to do next. You should never be left standing there wondering whether anyone is going to help you, and the phone certainly shouldn’t be more important than the customer in front of us. I’m glad your service advisor took good care of you once you connected with him, and please know your concern will be addressed with our team. Feedback like this helps us get better, and we appreciate you giving us the opportunity to do that.

Glenn Polk Chevrolet of Sanger responded

Thank you, Christian! Good communication can make all the difference when your vehicle is in the shop, and it sounds like Chase kept you in the loop from start to finish. I’m glad he and Bobby worked together to get everything fixed and back to you in a timely manner. We appreciate you recognizing both of them and trusting Glenn Polk with your vehicle!

Glenn Polk Chevrolet of Sanger responded

Thank you for the honest feedback, Hector! I certainly understand the frustration of needing two visits and waiting a week to get an electronic issue resolved. While we would have liked the overall experience to be worthy of five stars, I’m proud Chase earned five from you for the way he communicated and took care of your requests. We appreciate your patience and the opportunity to get it handled!

Glenn Polk Chevrolet of Sanger responded

Thank you! From an oil change to a new vehicle, we want our customers to know they have people they can count on, and I love hearing that our Sanger team has become that for you. Chase does a great job keeping customers informed about both the work and the cost, which is so important in building trust. We appreciate your loyalty and letting Glenn Polk take care of you on both sides of the dealership!

Glenn Polk Chevrolet of Sanger responded

Thank you! I’m glad our team worked with you every step of the way, but I especially appreciate you noticing how we try to take care of our employees. We believe our people deserve time with their families and a life outside the dealership, and when we take good care of them, they’re able to take even better care of our customers. It means a lot that you noticed. Thank you for choosing Glenn Polk!

Glenn Polk Chevrolet of Sanger responded

Thank you, Eliza! “No complaints here” and plans to come back are two things our service team loves to hear! I’m glad they took great care of you and your truck. We appreciate the five stars and look forward to being here whenever you need us!

Glenn Polk Chevrolet of Sanger responded

Thank you, Randy! When someone says they wouldn’t trust their Corvette anywhere else, that’s a pretty serious compliment! I’m glad Chase got you finished ahead of schedule and continues to give you the kind of service experience that keeps you coming back. We appreciate that trust and will work hard to keep earning it!