Charlie Smith | Page 16

Had a hiccup with schedules/timing but Josh, Charlie, Greg and Mike stepped up and helped us out tremendously. These guys really care about their customers and they showed it in spades! They answered all Greg and Mike stepped up and helped us out tremendously. These guys really care about their customers and they showed it in spades! They answered all the questions and really went above and beyond in getting things financed as well. I never fell like "just another customer" there. Thanks again, guys! More

by ANDREW2773 Verified Customer Verified Customer

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Josh in Sales and Chris in finance did a great job…they made the process easy and straight-forward. made the process easy and straight-forward. More

by KENNETHBCAIRNS Verified Customer Verified Customer

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Great service with a quick turnaround. I also really appreciate the very comfortable waiting area and well stocked refreshments. I also really appreciate the very comfortable waiting area and well stocked refreshments. More

by TAM5 Verified Customer Verified Customer

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This was the best car buying experience I ever had. The team at Kenny Ross Subaru made me feel very comfortable and confident in my purchase. They worked extremely hard to get me my deal and Richie was The team at Kenny Ross Subaru made me feel very comfortable and confident in my purchase. They worked extremely hard to get me my deal and Richie was such a pleasure to meet and work with, I could not thank them enough! And look forward to being a part of the Kenny Ross Subaru family!!!! Thanks again to all! Highly recommend!!!!! More

by Johnny Verified Customer Verified Customer

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Richie, my Sales Consultant, was awesome! He was both friendly and professional. I appreciated how he worked with me to get me exactly what I was looking for. Charlie, the Finance Manager, wa He was both friendly and professional. I appreciated how he worked with me to get me exactly what I was looking for. Charlie, the Finance Manager, was equally awesome-making sure I made an informed choice with my financing options. I’m very happy with my new car! Thank you to the incredible team at Kenny Ross Subaru! More

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Vinnie, Charlie and Gregg took care of us as if we were their family members. They really worked with us to get just the car we wanted at a great price. This is the second car that we have purchased at Ken their family members. They really worked with us to get just the car we wanted at a great price. This is the second car that we have purchased at Kenny Ross and would recommend them. More

by steffahart Verified Customer Verified Customer

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The front desk person who was there at my appointment was so kind and helpful!! so kind and helpful!! More

by MIA GRILL Verified Customer Verified Customer

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This is the third vehicle I have bought from this dealership. It is convenient to me when I need to go in for service. All of the sales staff were very helpful in purchasing my new vehicle dealership. It is convenient to me when I need to go in for service. All of the sales staff were very helpful in purchasing my new vehicle More

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I have been dealing with Kenny Ross Subaru for 4 years and they have been fantastic. Jake I can always depend on in the Service Department. From Day one he has helped me. When I bought my new Subaru and they have been fantastic. Jake I can always depend on in the Service Department. From Day one he has helped me. When I bought my new Subaru this past November everyone made it so easy for me. I have since moved but I still come to Subaru to have my car checked out. More

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As a customer service worker myself, I am disappointed that I did not have a great experience at this location, especially because I am personally extremely empathetic to employees and business struggles. that I did not have a great experience at this location, especially because I am personally extremely empathetic to employees and business struggles. To begin, I explained to the service writer what my issue was and how another mechanic (different shop) replaced this part for me twice in the last 2 weeks and explained that this other mechanic thinks it has something to do with my computer and not the sensor itself. So y'all replaced the sensor, that I stated above was already replaced twice. Okay, whatever. Maybe it needed to be a Subaru brand part. I go to pick up my serviced vehicle to find that my card would not go through, even though it went through on my end. I was advised to call my bank because I've reached my "daily limit" on my debit card. "There is no daily limit on a debit card" said my bank. My bank states that Subaru needs to approve the transaction since the bank already did it on their end. But the transaction was declined on Subarus end.... The service writer was very kind and let me keep the loaner car until this was sorted out. The next day I see the transaction has reversed into my account, okay whatever. I'll pay again, so I pay again. To find out I'm being charged 2 more times for the same amount. Weird right? I go pick up my car, I let the service writer know, he gives me copy of my receipt and copy of my transaction for bank purposes since we both can't figure out why this is happening. I get in my car, I start driving. I'm like wow it's fixed! Halfway home? The same lights come on/kicking the same code. Hmmm... It's like I stated prior that I don't really think this sensor is the issue! Now, I did not mention the car not being fixed when calling back and forth to Subaru. Because I think getting charged twice for work that didn't even fix the issue is a little more important than the problem not being resolved, it's my money being messed with. Because at this point, I don't know if I even wanna do business with y'all anymore because of the whole money situation. I spoke to Jasmine who was so helpful and kind and I genuinely really appreciate them looking into it and getting back to me so fast. Prior to my experience with her I felt really blown off and like this whole money situation was mine and my banks fault. Even though I was informed by one of the numerous employees that I spoke to, that the issue of transactions reversing has happened to people before. Why has management or whoever runs that dealership not looked into this further, when similar situations have happened to other people? I appreciate all the employees for their help and kindness trying to figure this situation out. It's definitely a complicated one, and I'll be non-fraud disputing the other transactions since it keeps reversing and unreversing everyday for the last 48 hours. But to the manager of this location. Please look into why customers transactions are being declined/reversed on your end. There HAS to be I.T. people you can call to get this sorted or investigated. Anytime there has been an issue regarding payment at my place of business the first people I contact is I.T. because this is dealing with people's MONEY that they work hard for. It is unacceptable to let this situation slide especially if this has happened to other customers at this location. I wouldn't be so upset if this were a $5 transaction. But this was almost a $2k transaction. I would hate for someone else to spend more money than I did and have this same situation happen to them. Once again, I appreciate all of the kind employees who were so helpful to me with this issue. For you, I am thankful! But as for your boss? Honey, get it together and call tech support, you MUST get this figured out. It's genuinely wild to continue letting this happen to your customers. Anyway, that's my sob story. I don't know if y'all will ever see this or even care. Have a good day! More

by KimmyWhite Verified Customer Verified Customer

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