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Charles Gaines
Charles Gaines at Empire Buick GMC of Long Island City

Charles Gaines

General Manager

Empire Buick GMC of Long Island City

45-02 Northern Blvd
Long Island City, NY 11101

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rated
10 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

27 yrs, 10 mos

Languages Spoken

English English

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rated

10 Reviews

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10 Reviews of Charles Gaines

June 24, 2023

Dealership Rating
Employee Rating

Great experience especially moni kind caring attentive the best worked well with Justin his mgr spoke to Charles the dealer mgr great rapport all working as a team More

by trb
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Moni Ruzzaman , Justin

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Jun 25, 2023

Empire Buick GMC of Long Island City responded

Thank you so much for your 5-star review! We are pleased that Moni, Justin, and Charles could be of assistance to you and ensure you had a positive overall experience! We greatly appreciate the opportunity to work with you. Please drive safely, and be sure to give us a call if there is ever anything more that our team may help you with!

June 22, 2023

Dealership Rating
Employee Rating

Empire GMC was an incredible buying experience. I was assisted by Charlie(GM), Mike(Finance Manager) and Juan(Sales). They were professional, knowledgeable and courteous. I have purchased over 20 c More

by Tmccoy
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Juan Ceaca, Mike Martindale

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Jun 22, 2023

Empire Buick GMC of Long Island City responded

Thank you so much for your positive review! We are happy to hear that Charles, Mike, and Juan could provide you with 5-star service. It is an honor to have earned your confidence and loyalty. We warmly congratulate you on your new vehicle- on behalf of the entire team! Please do not hesitate to give us ac all if there is ever anything more that we may help you with.

June 04, 2023

Dealership Rating
Employee Rating

I was extremely impressed and satisfied with Jesus Rosa and the entire Empire Cadilliac Buick GMC dealership. More

by jcl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Rosa , Vito Ilardi, Jhonnattan Valerio

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Jun 05, 2023

Empire Buick GMC of Long Island City responded

Thank you for leaving Jesus and our dealership this excellent review! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!

Jun 05, 2023

jcl responded

I have been dealing with Empire Cadilliac Buick GMC dealership for many years and could not believe that their sales team members, Jesus and Charles, could get even more professional than i remembered. I was extremely impressed and satisfied and would recommend Empire Cadilliac Buick GMC dealership to my friends and family and tell them to ask for Jesus Rosa.

Jun 05, 2023

jcl responded

I have been dealing with Empire Cadilliac Buick GMC dealership for many years and could not believe that their sales team members, Jesus and Charles, could get even more professional than i remembered. I was extremely impressed and satisfied and would recommend Empire Cadilliac Buick GMC dealership to my friends and family and tell them to ask for Jesus Rosa.

April 19, 2023

Dealership Rating
Employee Rating

This was the best car experience I had with any dealership ever. M oni Razzerman was an absolute doll and took care of my mother every step of the way was very patient showing her everything and ca More

by Distefanodiane79
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Moni Ruzzaman , Justin the manager

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Apr 26, 2023

Empire Buick GMC of Long Island City responded

Thank you so much for your wonderful review and recommendation! We greatly appreciate the opportunity to work with you, and we are so glad that Moni and Justin took great care of you and your mother throughout your visit. Our guests' satisfaction is our utmost priority. We warmly congratulate your mother on her new Buick Encore- on behalf of the entire team! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Apr 26, 2023

Distefanodiane79 responded

Thank you I definitely will

March 28, 2023

Dealership Rating
Employee Rating

They were professional, courteous and efficient. They made the getting my car service a great experience. More

by happyplatano
Recommend Dealer
Yes

Other Employees Tagged: Kathy Buruyides

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Mar 30, 2023

Empire Buick GMC of Long Island City responded

Thank you so much for your wonderful review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service.

January 18, 2023

Dealership Rating
Employee Rating

Awesome place. The staff was great. I would definitely recommend family and friends to this place. More

by Doobee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Valeria Meneses

Print
Jan 18, 2023

Empire Buick GMC of Long Island City responded

Thank you so much for your wonderful review and recommendation! We are so glad that our team could provide you with a 5-star experience. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

December 23, 2022

Dealership Rating
Employee Rating

The people there make you feel very comfortable. They really go out of their way to please. More

by Queens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Ceaca, Karen Herrera, Vito Ilardi, Jason Tavares

Print
Jan 11, 2023

Empire Buick GMC of Long Island City responded

Thank you so much for your positive review! We are so glad that our team could provide you with top-notch service. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

November 26, 2022

Dealership Rating
Employee Rating

Had a great experience purchasing a new truck from the Empire team. Juan, Jhonnattan, and Charles were all extremely knowledgeable, helpful, and went above and beyond to get me into the perfect vehicle. T More

by William B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Juan Ceaca

Print
Dec 02, 2022

Empire Buick GMC of Long Island City responded

William, Thank you so much for your positive review! We are so glad that Juan, Jonathan, and Charles took great care of you and made your experience with us top-notch. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

November 16, 2022

Dealership Rating
Employee Rating

Charles and Juan were great. Polite, professional and took the time to explain and answer all questions I had. 15 out of 10 More

by scantatore16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Ceaca

Print
Nov 17, 2022

Empire Buick GMC of Long Island City responded

Thank you so much for your positive review! We are so glad that Charles and Juan took great care of you and made your experience with us top-notch. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

July 07, 2022

Dealership Rating
Employee Rating

Great service. We have been dealing with Charles for years. He has always been great to us. Today we worked with Daniel and he was great. All my questions where ans More

by blueyes69120
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Fagadar

Print
Jul 07, 2022

Empire Buick GMC of Long Island City responded

Thank you so much for your positive review! We are so glad that Charles and Daniel could provide you with top-notch service! It is our pleasure to assist you in any way possible. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

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