Chan Coleman | Page 30

Toyots of Sanford service works well for me. Toyota of Sanford has a great service department. I really like how they take the time to explain what the issues (if any) are with my vehicles and th Toyota of Sanford has a great service department. I really like how they take the time to explain what the issues (if any) are with my vehicles and the course of action that I should take. My one and only issue is that the computers are facing outward. This to me seems like it could allow others to view my personal information. More

by JDSTANBACK Verified Customer Verified Customer

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All Around Great Experience Every Time I scheduled the company 2015 Toyota Corolla for regular maintenance. The scheduler was courteous and efficient. I was promptly greeted in service th I scheduled the company 2015 Toyota Corolla for regular maintenance. The scheduler was courteous and efficient. I was promptly greeted in service this visit by Kyle but I've been bringing the car there for 2 years and the previous company Toyota for a year before that. It doesn't matter whether it's Kyle, Chan, Paula or any member of the service staff, they're always friendly, efficient, keep me informed of any developments and the potential cost. They offer honest assessment of what might can wait with no pressure on me and let me know what really should be dealt with promptly. I always use the shuttle service so I can tend to other business while the car is in service and Jimmy has to be the kindest, most sincere driver ever as well as being safe, prompt and professional. As a single female, I hate dealing with "car stuff" but they always make it a pleasant experience right down to Ms. Loyd in checkout. More

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Inspection Chan is your number one employee,all went well people are nice,all went well fast and easy"........,,,,,car was h was nice But chan and ju,Ian Chan is your number one employee,all went well people are nice,all went well fast and easy"........,,,,,car was h was nice But chan and ju,Ian the best More

by GATED12345 Verified Customer Verified Customer

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Absolutely Outstanding Customer Service! I could not possibly be more satisfied with my experience at Fred Anderson Toyota of Sanford. I purchased a 2014 Toyota Corolla LE Premium on 4/25/18. I could not possibly be more satisfied with my experience at Fred Anderson Toyota of Sanford. I purchased a 2014 Toyota Corolla LE Premium on 4/25/18. First, I will say that my demonstration drive was highly enjoyable. I learned a lot about the vehicle, and there was no pressure whatsoever to buy. I have never purchased a Toyota, so I had a lot to learn about the features and benefits of the vehicle I was driving. When it came to negotiation, the process was a breeze and was very reasonable and comfortable. One day after taking delivery of the vehicle, my Entune model 100150 multimedia system with navigation unfortunately stopped functioning. As the vehicle was out of its manufacturer's warranty and it had not qualified for an extended service contract with its nearly 90,000 miles, the dealer was technically under no legal obligation to repair or replace the head unit. This is where Fred Anderson Toyota of Sanford truly set themselves apart from every other dealer I've dealt with. Working collaboratively with my sales person Jonathan Nyquist, the store's General Sales Manager Charles Ellis, and their Finance Director Jason Bell, we reached an excellent solution. The team agreed that the dealership would split the cost of a brand new radio with me. The job was $1,000, and I did not have the $500 in cash to pay at the time for my half of the job. Jason in finance was able to negotiate with my lender to have my half of the radio replacement added to my financing, which only increased my payment by a couple of dollars. The team in the parts and service department also exceeded my expectations. My new radio was coming from California, and we expected it to arrive in about 5 days. Only two days after the parts department ordered the unit, I received a call from Chan Coleman in the service department letting me know that I could come in immediately to have the radio installed! The installation took under one hour, and my radio is now functioning perfectly. About one week after I purchased my vehicle, I received a mystery package in the mail from the dealership. The package contained two Fred Anderson Toyota of Sanford coffee mugs and two bags of delicious cookie cups! The company was even so kind as to include the recipe for the delicacies they sent, and I'll certainly be baking them in the future. I cannot thank the team at Fred Anderson Toyota of Sanford enough for their hard work and dedication. This dealership has raised the bar for the entire industry. I highly recommend Jonathan Nyquist as a sales representative if you are in the market for a new or pre-owned vehicle. I also had very positive interactions with Robert Jordan and Johnathan Whitfield in sales, going on very enjoyable test drives with each of them. Thank you to Shannon Jones in the Internet Department for providing information on availability over the phone prior to my visit to the lot! I was treated with the highest level of professionalism and respect every step of the way by each member of the team at Fred Anderson Toyota of Sanford. It is clear that this automotive group is dedicated to achieving the highest level of customer satisfaction and retention, and I absolutely plan to do business with them in the future. More

by OwenB88 Verified Customer Verified Customer

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They was helpful and the service was quick. Thanks guys. Everyone was very help. They was very attentive. The service was quick and prompt. The seating area was clean. They had refreshments and coffee. They Everyone was very help. They was very attentive. The service was quick and prompt. The seating area was clean. They had refreshments and coffee. They keep checking on me and informed me on everything they was doing and what was going with my car. They was very professional. I appreciate the great service and I will always come back and refer others to come to that location. Thanks guys and God bless you all. More

by BARBIEKEJ1982 Verified Customer Verified Customer

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Great staff and good waiting area Great staff helped me figure out my needed services. There was a large, clean waiting area as well with a child area, tables, couches, coffee, bottled Great staff helped me figure out my needed services. There was a large, clean waiting area as well with a child area, tables, couches, coffee, bottled water, donuts, and other amenities where I was more than comfortable waiting for my vehicle. The service was faster than expected and they gave me a complimentary car wash. Great place! More

by joeaugelloiv Verified Customer Verified Customer

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No appointment, no problem Car was towed in. Took me with no appointment. Technician talked me through releasing gear shift to get it in neutral over the phone. Great communi Car was towed in. Took me with no appointment. Technician talked me through releasing gear shift to get it in neutral over the phone. Great communication. More

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Great work! Brought my vehicle in to have a DVD player installed and it took a little longer than expected but it was worth the wait because my kids enjoyed it la Brought my vehicle in to have a DVD player installed and it took a little longer than expected but it was worth the wait because my kids enjoyed it later in the day! More

by Rdp28390 Verified Customer Verified Customer

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Very friendly staff and accurate turn-around time. Always very friendly staff and accurate turn-around time for servicing my vehicle from start to finish, along with a clean free car wash every time! Always very friendly staff and accurate turn-around time for servicing my vehicle from start to finish, along with a clean free car wash every time! More

by ROB.HOWLAND Verified Customer Verified Customer

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Excellent service Great and fast service. Very knowledgeable service writer. Explained my services and called as soon vehicle ready. Always a pleasure to come to Sanfor Great and fast service. Very knowledgeable service writer. Explained my services and called as soon vehicle ready. Always a pleasure to come to Sanford Toyota. But, the service advisor desk arrangements very awkard to see in a dealership. More

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