Chai Lor | Page 4

Airbag recall work I brought in our newly acquired 2002 Odyssey van due to the airbag recall. The SRS light was also lit on the dash. I was informed that there was als I brought in our newly acquired 2002 Odyssey van due to the airbag recall. The SRS light was also lit on the dash. I was informed that there was also a seat belt switch that was not working and since it is safety equipment, it would be replaced at no cost also. Thanks Luther Hopkins Honda More

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another easy and fast oil change Thank you for making it always so easy to get my oil change. Will come back again for sure. I am glad I've found you. Thank you for making it always so easy to get my oil change. Will come back again for sure. I am glad I've found you. More

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A16. Service Very pleasant visit. Well within quoted timeframe. Chai pointed out bad tires and provided info on new tires that will be helpful when I return for Very pleasant visit. Well within quoted timeframe. Chai pointed out bad tires and provided info on new tires that will be helpful when I return for new tires soon. Thank you. More

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Rideline wanting lots of attention I appreciate getting in quickly and getting out quickly. I have worked with all of the service advisors and they are all great. They know me as a lo I appreciate getting in quickly and getting out quickly. I have worked with all of the service advisors and they are all great. They know me as a loyal customer and treat me well, More

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Great! The best kind of experience for a maintenance visit. A. C. Hecker was my Service Advisor. He approached me upon driving into the service area and from then on, throughout the day he gave me outstanding A. C. Hecker was my Service Advisor. He approached me upon driving into the service area and from then on, throughout the day he gave me outstanding service and kept me advised of what needed repair on my 8-year old Honda Civic. I was there for the 100,000 mile maintenance on my car, however, I also had a few other issues. I brought a problematic issue to his attention and later he phoned me at work to advise of two other problems I was having with the car. I had saved up money for my 100,000 mile maintenance which the service advisors had gone over with me on two of my previous visits. That way, I knew what to expect regarding time and cost. A. C. called me to verify if I wanted him to proceed with all of the work needed to be done and discussed the cost with me as we went along since I asked for a rundown. He was so patient and considerate of my situation as well as the care of my car. I am so happy today to have my car in tiptop condition and I'm going for the next 100,000 miles!! Thank you A.C. and thank you Hopkins Honda for your fantastic service. The cashiers are wonderful people too and so is Chai Lor. I actually had fun getting my car serviced!! More

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Great service! Really appreciate the clear communication and personable updates. Nobody likes to see an engine light, but quickly learned the reason for the issue an Really appreciate the clear communication and personable updates. Nobody likes to see an engine light, but quickly learned the reason for the issue and they contacted the extended warranty company to ensure that all would be covered. I was kept aware of of the timing of the fix and was provided with a rental during the time my car was being repaired. More

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Scheduled service Informed of necessary service and convenient text communication. Pricing explained and applicable coupons applied without hesitation. Appreciate the s Informed of necessary service and convenient text communication. Pricing explained and applicable coupons applied without hesitation. Appreciate the service convenience and time as well as comfort of waiting area which allowed me to work. More

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Chai helped me. He is very considerate and explains all work details. He is definitely a great asset to your organization and very dependable. I look forward to seeing him next visit. work details. He is definitely a great asset to your organization and very dependable. I look forward to seeing him next visit. More

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Has been a very good experience. I have been coming here since 2013. It has been a very good experience. The employees have been very helpful and customers appreciate that. Thank you I have been coming here since 2013. It has been a very good experience. The employees have been very helpful and customers appreciate that. Thank you Luther Hopkins Honda. More

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fast, friendly, knowledgeable Chai is very friendly and knowledgeable. He was very helpful in attending to the various services needed. I dislike that the this form requires a min Chai is very friendly and knowledgeable. He was very helpful in attending to the various services needed. I dislike that the this form requires a minimum number of words. No fault of Chai's. More

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