Chad Diab

I called and was transfered to Keilly , I asked for the Name and Number of the General Manager to let him know of the issues im going thru with lower Management after I bought a New truck a week ago. I tri Name and Number of the General Manager to let him know of the issues im going thru with lower Management after I bought a New truck a week ago. I tried resolving with the sales manager and the finance manger but broken promises and the run around is all I get after the sale was done. Keilly refused to give me the General managers name or contact information. This is exactly the treatment I have recieved after buying a new vehicle 7 days ago. This is the treatment a repeat customer , a repeat Handicapped customer gets. Handshakes and Honesty dont exist at this dealership. Buyers be ware.Mrs. Houstan did contact me to see if the situation could be resolved, im extremely grate to her for explaining certain procedures and atleast trying to resolve the issue i encountered! Finally the issue is resolved 8 daddy's later than promised , a few sorrys and thats all that is done to make up forvthier broken promises, its ashamed anything will be said to close a deal and afterwards the customer is second to new potential customers !I have never experienced this at any other dealership, very sad in this time and day. More

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Every one was exceedingly helpful. It was the best experience at a dealership that I have had in a very long time. It was the best experience at a dealership that I have had in a very long time. More

by JNMARTINEZ090397 Verified Customer Verified Customer

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Great selection, awesome service. The salesman had a better idea of what vehicle would work for me than I did. Even the color. The salesman had a better idea of what vehicle would work for me than I did. Even the color. More

by labjock Verified Customer Verified Customer

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Parker was polite, helpful and knowledgeable. Samantha was also very polite, helpful and knowledgeable. When I inquired about a cargo cover Parker, Samantha and the service manager manager all he Samantha was also very polite, helpful and knowledgeable. When I inquired about a cargo cover Parker, Samantha and the service manager manager all helped in finding the Mopar one. Which I have purchased. More

by Vbazz71 Verified Customer Verified Customer

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I knew what I wanted, and the dealership helped me find just that I'm a happy customer just that I'm a happy customer More

by ROBERT.PARSONS2 Verified Customer Verified Customer

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It is with serious regret and extreme disappointment that I complete this review, with little expectation of a solid resolution. This most recent purchase is my 3rd at bat and im 0-3 with this dealership, bu I complete this review, with little expectation of a solid resolution. This most recent purchase is my 3rd at bat and im 0-3 with this dealership, but I digress. Allow me to outline my experience. A- i received calls and texts alerting me I can benefit by trading in my Durango within a limited time B- I accepted a call from Parker who is very nice and polite with a calm demeanor. He claimed to want to purchase my Durango. He informed that I can upgrade my Durango and lower my monthly payment with zero money down. C- I arrived within a week but he assured that I could still get whatever sales gimmick was going on. I have no recollection of what exactly that was. D- I narrowed it down to a Jeep Gladiator in keeping with a modest budget under 50,000. Similar to the Durango. E- Once I was seated at his desk, he asked me what were the factors most important to me. He sounded so sincere that I felt he could actually honor my requests. I wanted to get financed on my own with a similar monthly payment in a 4yr contract and zero deposit. I was not approved by the lender with the lowest interest rate. I was approved with a 9% rate- which I was unaware if that was good or bad. The floor manager came over, put that paper in front of me, which should have been a comparison of different options for the same contract. (I think) However there was only one monthly payment price in every block. $851 for 8 years!! Keep in mind, I was quite comfortable paying $650 when my actual payment listed was $575 for 6 years for my durango. I told Shady I absolutely CANNOT make that payment as I am on a fixed income. I am shocked in that moment. Shady suceeded and pushed thru my sensibilities and objections. His only suggestion being "you can always refinance after 8months and lower the payment" Really- who does that actually work for? I was locked into Ally without that option even though the previous salesman 4 yrs prior, suggested the same. I had every red flag in front of me. I actually started crying right at Parkers desk because I felt I HAD to go through with it. I was afraid of the repercussions. All of a sudden I felt like prey and I was ashamed of it. I got tunnel vision so severe that I didnt hear or comprehend anything in the finance office. I remember that our conversation was about general life stuff. Like two strangers getting acquainted. It was NOT about the very terrible contract. I hardly think yr guys would point out things that are not in my best interest. See your guys know the numbers and exactly what they mean. I dont sign very many contracts but this one just stank. I drove home in silence with regret and shame in a beautiful Jeep. Two days later I get a call to come back in as soon as possible. Parker just said he forgot to have me sign one more form. He gave me no details. Until AFTER I signed it. What he told me was that my contract was incorrect in that it listed me as EMPLOYED instead of retired. And he hoped that the Lender wouldn't bail out. That sounded ominous so i got the heck outta Dodge. Lol Which brings me to the conclusion. Truist, as the leinholder, sends me a congratulatory note which lists the particulars of the purchase. It states that I am obligated to pay $968 every month. Im flabbergasted at the ridiculous number that this payment has ballooned to. I give up. Ill give up this beautiful Jeep if you'll allow it. I couldnt afford it when I drove off with it, but now im certain. Now- I dont know for certain that there is a villain in all this. That i was taken advantage of, maybe a little. But there certainly seems to be elements of bait an switch tactics. I want no apologies of this and that. I need resolution, quickly. I will look forward to speaking with no less than the General Manager. Thank you for your time. More

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Long and not very informative. Sold me a new vehicle that had a rodent living in engine and chewed through washer fluid line. Called to notify,after taking to another jeep deal clo Sold me a new vehicle that had a rodent living in engine and chewed through washer fluid line. Called to notify,after taking to another jeep deal closer to house because of road construction and closures, and had a time trying to get someone to answer. Went to to full voicemail then got service manger to answer and say bring but never called back when I left message same day. The parts I need have to be ordered and I needed to have him order them before I drove an hour just to have to leave because no replacement part. More

by Coeb.blagburn Verified Customer Verified Customer

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They had the exact truck I wanted, I was there less than 3 hours total and got the vehicle close to the monthly payment I wanted. Parker was amazing and even drove to my house to have my wife who was sick s 3 hours total and got the vehicle close to the monthly payment I wanted. Parker was amazing and even drove to my house to have my wife who was sick sign the papers. More

by BRIANROBERTS13 Verified Customer Verified Customer

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The team was great. I had a good sales person and no pressure. Only thing that sucked is a week after buying my car the differential and drive shift sheared. It was an a I had a good sales person and no pressure. Only thing that sucked is a week after buying my car the differential and drive shift sheared. It was an as is sale because it was used and out of warranty but the dealership itself was a good experience. More

by ryanstice13 Verified Customer Verified Customer

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The people here went above and beyond to meet our needs. Samantha Houston, highly recommend her as your sales person 10/10 Samantha Houston, highly recommend her as your sales person 10/10 More

by LADYFALCON33 Verified Customer Verified Customer

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