Cassandra Cloutier-Ham

They are honest and thorough. David Greenlaw takes excellent care in making sure you know all of your options and takes time to explain everything. David Greenlaw takes excellent care in making sure you know all of your options and takes time to explain everything. More

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The dealership is always clean and the service is always top notch, they get you in and treat you like family, very happy with the service there. top notch, they get you in and treat you like family, very happy with the service there. More

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The service department doesn't value customer time. It took over 2 hours for a simple oil change. The they inflated the price to cover the coupon. My car only has 11k miles on it and as soon as I pulle It took over 2 hours for a simple oil change. The they inflated the price to cover the coupon. My car only has 11k miles on it and as soon as I pulled in they claimed I need a wheel alignment. I will not be going back. I will bring my cars to Balise instead. More

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The service department has always been responsive to my car's needs, crediting my service reps for their dedicated time & attention; car's needs, crediting my service reps for their dedicated time & attention; More

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The updates looks very nice. More seating which was good. Good job on the updates. More seating which was good. Good job on the updates. More

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I always get the most professional service at Lia Toyota of Wilbraham. The service staff are very friendly, courteous and professional. My service advisor Cassie Cloutier, kept me informed of procedures in of Wilbraham. The service staff are very friendly, courteous and professional. My service advisor Cassie Cloutier, kept me informed of procedures in a timely manner. She even personally made sure that my tire pressure was correct (had 4 tire pressure sensors replaced) before I left the premises. I have been extremely satisfied with the service staff and the work that they performed on my car. I purchased my car there 10 years ago and have been going there for service since. More

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I have been using Lia for service on my Toyota vehicles for several years. They have always provided excellent service. for several years. They have always provided excellent service. More

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Cassie was very pleasant and helpful. She addressed all my concerns. She is certainly an asset to Lia Toyota. She addressed all my concerns. She is certainly an asset to Lia Toyota. More

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I bought my 2008 Prius at Lia and it's the only place I go for service. Cassie advised me about the service needed and why and I completely trust all the workers there. go for service. Cassie advised me about the service needed and why and I completely trust all the workers there. More

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