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Casey Wilson
Casey Wilson at Mercedes-Benz of Columbia

Casey Wilson

Service Advisor

Mercedes-Benz of Columbia

1710 Interstate 70 Dr SW
Columbia, MO 65203

4.9
39 Reviews
4.9

39 Reviews

Write a Review

39 Reviews of Casey Wilson

October 04, 2026

Dealership Rating
Employee Rating

Excellent, timely, Service provided by a very polite and welcoming staff. The fees are very reasonable. More

by WALLACER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2026

Mercedes-Benz of Columbia responded

We’re glad the service on your GLC 300 was prompt and welcoming. Casey will be pleased to hear you found our pricing fair and our team polite throughout your visit.

October 02, 2026

Dealership Rating
Employee Rating

Everyone in the service department is of the highest caliber including all the technicians. Have never had any issues and they are all a pleasure to deal with. More

by TCMICQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence , Tony - Service Dept

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Oct 02, 2026

Mercedes-Benz of Columbia responded

Knowing you haven’t encountered any issues and that our technicians make each visit a pleasure means a lot to our service team. We appreciate your praise and your trust in our service on your GLC 300.

October 01, 2026

Dealership Rating
Employee Rating

Delightful experience. Sybil took care of all of our needs and made the visit truly memorable. Anniversary of ownership gift was much appreciated. Detailing of vehicle a More

by DRHUNTER825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence , Sybil is our new sales representative. She was outstanding.

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Oct 01, 2026

Mercedes-Benz of Columbia responded

Hearing that our anniversary gift and the E-Class detailing made your visit memorable means a lot to our service team. We’re pleased we could finish your E-Class service faster than expected and offer complimentary snacks and drinks in our showroom.

September 28, 2026

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Employee Rating

Always knowledgeable, kind, courteous, professional and on time. Always knowledgeable, kind, courteous, professional and on time. More

by DEBSHANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence

Print
Sep 28, 2026

Mercedes-Benz of Columbia responded

Thank you for your five-star rating and for highlighting our service team’s expertise, courtesy and punctuality during your CLA 250 service. Hearing that we met your expectations means a lot to our service department.

September 26, 2026

Dealership Rating
Employee Rating

The Dealership is always very good in taking care of my car. Both when it was under warrantee and now that it is getting older and out of warranty the service is always very good. And when a loaner car is More

by Wale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Lawrence , The gentleman that drives the courtesy vehicle, very nice guy!

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Sep 27, 2026

Mercedes-Benz of Columbia responded

Your appreciation for our prompt availability of loaner vehicles highlights our focus on convenience. We’re glad your Mercedes-Benz C-Class continues to receive attentive care, whether it’s under warranty or beyond. Knowing you find Casey outstanding means a lot to our service department.

September 24, 2026

Dealership Rating
Employee Rating

Disappointed to discover small area of curb rash on my wheel after I returned home from routine service. Otherwise no issues. More

by pjc111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 03, 2026

Mercedes-Benz of Columbia responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly. Thank you again for your input, and we hope to hear from you soon.

September 21, 2026

Dealership Rating
Employee Rating

As usual, I had a very good experience. Quick and efficient service. All service people are nice, but Casey is outstanding. More

by CIRSTEAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 21, 2026

Mercedes-Benz of Columbia responded

Delivering prompt and efficient care is at the heart of our service department. Knowing that your C-Class service was quick and that Casey’s outstanding support made a difference means a lot to us.

September 21, 2026

Dealership Rating
Employee Rating

It's a place where "everyone knows your name". ....even if you don't drive a Mercedes......the best place in Columbia by far!! More

by COLBOOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Emerson, Kyle Lawrence

Print
Sep 21, 2026

Mercedes-Benz of Columbia responded

Your comment about “everyone knows your name” even as a Jeep Cherokee driver reflects how our service department strives to make every guest feel welcome. We’re pleased we could care for your Jeep Cherokee, and knowing we’re the best place in Columbia by far is very rewarding.

September 21, 2026

Dealership Rating
Employee Rating

Excellent service the sellers man was wonderful. I’m really satisfied. I have good experience. More

by VICKI.KARDON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grahm Johnson

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Sep 21, 2026

Mercedes-Benz of Columbia responded

Knowing you found our service exceptional and our sales associate helpful means a lot to our team. We’re thrilled you’re enjoying your used BMW X1.

September 18, 2026

Dealership Rating
Employee Rating

Nice service people. Very pleased with the job that was done. Will definitely recommend to my friends. More

by JKOLLENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony

Print
Sep 18, 2026

Mercedes-Benz of Columbia responded

Knowing you were pleased with the work on your Mercedes-Benz GLA 250 is rewarding. Hearing that you’ll recommend us to friends means a lot to our service department.

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