Casey Costello

The sales lady Niki was very helpful. She tried to get the best deal for us. She was great showing us all of the features on the new car. We are so glad to work with her. She tried to get the best deal for us. She was great showing us all of the features on the new car. We are so glad to work with her. More

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Everyone was extremely helpful, friendly, and professional throughout the entire process. They made everything easy, answered all of my questions, and made me feel confident in my purchase. I rea professional throughout the entire process. They made everything easy, answered all of my questions, and made me feel confident in my purchase. I really appreciate the great experience and would definitely recommend Lakeside Chevrolet to others! More

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Poor customer service in the sales department. Single women, or men who don’t know mechanics…take someone with you or have the vehicle inspected by another service department before buying. They w Single women, or men who don’t know mechanics…take someone with you or have the vehicle inspected by another service department before buying. They won’t help if you have mechanical issues after purchase. More

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My daughter just bought a car here. Disappointed in the ethics of a place that won't honor the price listed on autotrader that stated Dealer Fees included and then charged her $1200 in Disappointed in the ethics of a place that won't honor the price listed on autotrader that stated Dealer Fees included and then charged her $1200 in dealer fees and wouldn't budge or make an effort to honor the autotrader listing which is what brought us into the place. Saying they have no control over what 3rd party sites write about their cars & blaming the owners - Schilling and Probst. You can't tell me that $1200 would break Lakeside Chevrolet. Car dealerships have a bad enough reputation that you'd think they'd want to do what they could to preserve customer good will and promote a better reputation. More

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The whole team did a great job taking care of me this is my 3rd vehicle I bought from them. Thank you specifically to Allen, Casey, and Ryan. The whole process was very quick in and out. I could not have as my 3rd vehicle I bought from them. Thank you specifically to Allen, Casey, and Ryan. The whole process was very quick in and out. I could not have asked for a better experience More

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We drove almost 4 hours to purchase a car Allen said was a specific condition. We rented a car, took days off work and drove all the way there. All to find a very rough, not at all as described & honestly a specific condition. We rented a car, took days off work and drove all the way there. All to find a very rough, not at all as described & honestly beat up vehicle. We asked for Allen to work on the price for us. He brought Casey out; who proceeded to get very upset, told us we had no idea what we were talking about & we essentially wasted our time driving down there. We got financing ahead of time, insured the vehicle, etc. Once we left, Allen would not lay off of our phones trying to guilt us into coming back. We had already started our drive home and had to get the rental car back by a certain time. If you’re looking for the classic “car salesman” mentality; these guys are it! More

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Everyone was very helpful Jacob it was his first time he did very well. And Everyone there was so nice very good dealership Cindy steffey he did very well. And Everyone there was so nice very good dealership Cindy steffey More

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Bought an suv from them. Didn’t check it over much at the store because I didn’t expect to get screwed over so bad at a chevrolet dealership. And they preached about their mu Didn’t check it over much at the store because I didn’t expect to get screwed over so bad at a chevrolet dealership. And they preached about their multi point inspection and how good and ready to go the vehicle was. And they add on over 1k dollar addendum to pay for it. Salesman gets in with you for a test drive and takes you on a pre selected short route. Assuming they don’t want you to have enough time with it to figure out that it’s about to fall apart. Barely enough time to get a feel for the vehicle. Seemed good then. Try to set up the on star in the lot with the salesman, the mic wasn’t picking our voices up. Asked him if I couldn’t get it to work could I bring it back and get it taken care of. He said yep no problem. Wife drives it to work the next day on back roads and hears clunking noise and the rear of the car wanted to slide when going over bumps on a corner. Real safe. Jack it up, bolt holding the strut on is about to fall out. So I go in and show pictures. Sales manager says to bring it in the and they will check it out. Service suspension light comes in that night. Take it in that Monday. Get a call with him saying everything is just fine. Ask him about the microphone. Tells me his salesman was new and spoke out of line. I told him I get it but the guy told me they’d look at it. So he said finally agreed to have it diagnosed. Also tells me that I bought it as is and they have to draw a line somewhere. When they haven’t fixed anything yet. I made them a list of what was wrong with it. They didn’t care. Call the service department a day later. He knows nothing about the microphone. Says all the suspension hardware is tight. (Because I put a new bolt in so we didn’t wreck on the way there)wants to charge me to look the service suspension light because it is not a safety concern. 😐I know I bought it as is, but not two days in I have a loose bolt holding strut on, service suspension light, sunroof works when it wants to, microphone doesn’t work (was promised it’d get fixed)… but wasn’t even addressed. radio doesn’t slide up like it should, there’s oil on the frame rail coming from somewhere up front, axle shaft boots(inner and outter) are ripped throwing grease everywhere, upper ball joint boot is ripped letting grease out. Trim pieces on the window start flapping in the wind over 60mph. All over the road when you hit bumps. They had the car for three days and did nothing. 45 minute drive for me each way. I don’t blame the salesman at all as I was his first sale, I’m sure he was excited. Their service department is so proud of the multi point inspection. it took me thirty seconds to find a finger tight critical bolt with a jack. I don’t think any of them in there know what they’re doing besides changing oil. Unless their multi point inspection requires a blindfold. I finally had to tell him to make sure it was outside with the keys in it so I didn’t have to speak to anyone in that building again. Sales manager is a joke. He will tell you what you want to hear and then not follow through. All they care about is making the sale and then kicking you to the curb. No matter what it cost the customer to actually make the car right after they sign that as is form. Telling me he didn’t make enough money in the sale and my trade in to start fixing things. Yeah, ok. Absolutely zero morals. Must be how you get ahead in that building, by how many people you can screw over. I should have taken it to a real mechanic shop and had them look it over before buying. Lesson learned. Don’t buy a used car from them unless you’re ready to drop thousands into it to get it fixed and being treated like you’re the bad guy for being upset. I’ve bought used cars from dealers before, got home and noticed something wrong, taken it back and they take care of it for me without an issue. Not this place. Once you leave that lot they are done with you. I’ll be sure to let everyone know that I can’t how bad this place is. More

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Ron and Casey were very helpful. Appreciate you. I am enjoying my colorado. Thanks for your help. Appreciate you. I am enjoying my colorado. Thanks for your help. More

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Extremely helpful and professional employees. Thanks to Ron, my sales advisor, also thanks to Ryan in finance and everyone else to make it such an easy and pleasant experience. Of course I’ll enj Thanks to Ron, my sales advisor, also thanks to Ryan in finance and everyone else to make it such an easy and pleasant experience. Of course I’ll enjoy my new vehicle but non the less , I appreciate and enjoyed my visit and purchase at Lakeside Chevrolet. Thank you! More

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