Carter Harris

My complaint is with the Service Dept with your vehicle at SANDERS FORD in JACKSONVILLE NC. I wasn't going to make a review but after no response people need to know what to expect when you take your vehi at SANDERS FORD in JACKSONVILLE NC. I wasn't going to make a review but after no response people need to know what to expect when you take your vehicle for issues or service work there. The Service dept. ( a man) is horrible for calling or texting you back regarding your vehicle to discuss estimates or related issues with your vehicle. This was my second time and was hoping for a better experience with the service dept. this round and again its still horrible. No Response or communication. You receive a text message at first when vehicle is taken in and then when finished. But if you reply it may be several days before a response. By far don' t request an estimate for a repair service and expect to get one back to fix your issues with your vehicle because you will not get it. August 14th asked for a estimate Been 14 days and NOTHING yet still!!!! I even resent a text request again Monday August 20th and still not a word back with an estimate. So what's the use of a vehicle warranty when ford want to do service estimates or repairs you need done here. I have been trying to get my vehicle fixed and I have to be the one to keep reaching out to try to get any information which is not the way this should be happening. My expectations were to be called and texted with an estimate for the price to fix my vehicle, but I guess that was to high of an expectation, instead its ok to not follow up with your clients and upper management is ok with that. HORRIBLE SERVICE DEPT. GO ELSEWHERE!! More

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