Carson Gile | Page 3

Ten days ago I was promised by the John Holt dealer that they would take care of me. I drove 9 hours to buy a brand new 2025 Chevy 1500 Trailboss from John Holt dealership. When I arrived, they took my trad they would take care of me. I drove 9 hours to buy a brand new 2025 Chevy 1500 Trailboss from John Holt dealership. When I arrived, they took my trade in pickup and proceeded to switch over my tonneau cover onto my new pickup and then washed up the new pickup for me. I did not get to see my new 2025 pickup until after I had already signed all the paperwork. I had previously told the finance manager that I needed to make the exchange as quickly as possible that morning as I had another appt I needed to get to that day. He said the process would only take 15-20 minutes. It did not. It took over 2 hours. After doing the necessary paperwork, I began to exchange my personal items from my trade in to my new pickup. I shook hands with the salesman and commented I had to go as I was now running late. Hours later I find that there is a dent in the front of my new pickup on the front of the hood. I contacted said dealership and immediately told them about it and sent previous pics from salesman proving that the dent was there after blowing up the pics before I purchased new pickup. John Holt Chevy offered me $200 cash to take care of dent. I got it appraised at $1214 to fix and now since sending them the quote they will not respond to me at all. The General Manager nor John Holt himself refuse to contact me on this manner! This is not how you take care of a customer! More

by gthomas1088 Verified Customer Verified Customer

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The process was easy! ! It felt like you were friends before, during, and after the transaction was complete. ! It felt like you were friends before, during, and after the transaction was complete. More

by miahwatts75 Verified Customer Verified Customer

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Great folks I had a real easy buying experience . Looking around the showroom I seen alot of customers with smiles . I spoke with two managers before I even looked at a truck. I would recommend givi Looking around the showroom I seen alot of customers with smiles . I spoke with two managers before I even looked at a truck. I would recommend giving them a shot on tour next purchase . More

by Kurtis Becker Verified Customer Verified Customer

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Always best service very helpful and the sweetest people will always be there for my service will always be there for my service More

by sr645 Verified Customer Verified Customer

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i had my truck in the shop 4 times and i have to take it back in again because it is still not fixed. back in again because it is still not fixed. More

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