Carroll Chester | Page 2

Having had a bad experience at another BMW dealership in Maryland trying to order an ix IDrive 50, I called just to see what might be coming in to the dealership. Steve answered the call, gave me clear and Maryland trying to order an ix IDrive 50, I called just to see what might be coming in to the dealership. Steve answered the call, gave me clear and direct info on what cars where going to be available so I dropped in for a visit. Steve was most knowledgeable about the car; was direct and honest about when to expect its arrival and made ordering the vehicle a pleasure. AND, he advised me about the break in price if I leased the vehicle rather than purchased it (no such discussion with the other dealership) and went through with me all my options in an easy to understand manner. To my great pleasure, the vehicle in the color I wanted was scheduled to be built in Germany the end of June, 2023 but then a week after I ordered it -- middle of May, they started the build in Germany at he end of May. So to my great satisfaction I got the car the last day of June and it has been driving fabulously. When picking up the car the finance department offered loads of options but was pushy about none. Steve then took us for a test drive explaining all the important options -- I even had the car park itself. And after we took delivery he was available by text and phone to answer questions that a car with seems to be 1,000 features required some education on my part. Steve was a patient teacher. Most happy with Steve and the entire BMW of Silver Spring experience. And, must note, was advised the car mileage between charges was 310 to 320 miles, but I've been getting 370, which is amazing and great. More

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Nate Vitek, Client Advisor, guided us through the car delivery day, introduced us to our new Z4, walked us through the My BMW app and answered our questions. He was a big help setting up the car for the delivery day, introduced us to our new Z4, walked us through the My BMW app and answered our questions. He was a big help setting up the car for the ride home and quickly assisted when we came back with an odd unrecognized tire message. Nate’s efforts made the car delivery process all the better! More

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Brittany is absolutely wonderful. This is my second time I've purchased a car from BMW of Silver Spring,. The service was great, so I decided to come back and purchase my next vehicle This is my second time I've purchased a car from BMW of Silver Spring,. The service was great, so I decided to come back and purchase my next vehicle. This is when I met Brittany, who exudes customer service. It has been the best experience, EVER. She is so genuine, and welcoming. I had planned to order my car, so from the beginning of the process to the actual delivery of my new vehicle, Brittany was great, throughout the entire process. We are still in touch, she's been instrumental in helping me understand and enjoy my ultimate driving machine. The delivery of my car has been a great car buying experience and BMW of Silver Spring relationship. I say this because of Brittany. She's awesome to work with and truly knows her BMW cars and trucks. I would certainly refer my friends and family to Brittany if they want to have the ultimate buying and service experience. More

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Eric Lovo and the entire BMW of Silver Spring team always provide top tier service! provide top tier service! More

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From the first day I met Mr. Roberto Jimenez, my experience at BMW has been amazing. He made my purchase experience so seamless and less stressful. He is alway available when nee Roberto Jimenez, my experience at BMW has been amazing. He made my purchase experience so seamless and less stressful. He is alway available when needed and alway willing to go an extra mile for meet my satisfaction. More

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