Carlos Ortega | Page 48

I had the plesure of purchasing a Toyota Yaris at Tufankjian Toyota. The purchase experience was seamless and pleasant. I contacted the dealership on the internet and received a prompt response fro Tufankjian Toyota. The purchase experience was seamless and pleasant. I contacted the dealership on the internet and received a prompt response from Bob Hadges. He was informative, personable and patient in reviewing my options. As someone who does not know much about cars, I was apprehensive about purchasing a car. Bob and all of the employees I dealt with (Ryan Tierney, Arthur Martel, Carlos Ortega, and Eric Francke)put me at ease knowing that I was dealing with honest, knowledgeable and trustworthy professionals. When I made an appointment to visit the dealership I immediately received an appointment confirmation via emaill. Upon my arrival, Bob met me and introduced me to Ryan. I was immediately impressed when Ryan had the phone information that I had given Bob over the phone on his desk. Ryan was knowledgeable and patient with all my questions about the car. He took me on a test drive and provided me with more car facts and told me about dealership services. I decided I wanted to purchase the vehicle and Ryan and I filled out the easy and short application. Bob checked in with us and I proceeded to speak with Eric Francke who was a great help. After a short time Ryan and Bob returned with an offer which we negotiated and I accepted. Meanwhile, Arthur Martel and Carlos Ortega were working behind the scenes to get me a lower interest rate unbeknownst to me. They were able to get me an interest rate half of what I hadThey expected! This allowed me to finance a "wrap around" package which was expertly explained to me. I know this addition made great economic sense to me, but the best part of all to me was that I could get a remote to turn on the car. I signed the financial documents with Arthur and met with Bob and Ryan making arrangements to return for the car. All the employees that I dealt with at the Tufankjian Dealership seemed truly interested in my satisfaction and went above an beyond to help me obtain the car of my dreams. There was no competitiveness among salespeople or high pressure sales tactics and they all worked together smoothly as a team with my happiness as their goal. I am confident that I will be well taken care of by this group of employees during the many years ahead that I intend toown this dream car. I would highly recommend to any potential car buyer to set up an appointment with Bob to meet with the other competent members of the Tufankjian Toyota team to inquire about their inventory. More

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financial difficulty can hit anyone, sometime without notice or reason, this team worked out something possible for me. I would recommend these guys over and over, thanks...management is wonderful. notice or reason, this team worked out something possible for me. I would recommend these guys over and over, thanks...management is wonderful. More

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This dealer is very close to the Braintree train station. It's very convenient for people, especially who has no car, to get there. The place is big and clean. All employees are very nice and helpful. I was It's very convenient for people, especially who has no car, to get there. The place is big and clean. All employees are very nice and helpful. I was very appreciated that my agent could introduce the cars to my parents in Chinese. He made it much easier for us to get throught the process. More

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I first visited this dealer in november 2010 the experience was great I traded my car an was in a Toyota in no time I recently returned and traded my car for a newer car. I've been so pleased with t experience was great I traded my car an was in a Toyota in no time I recently returned and traded my car for a newer car. I've been so pleased with the service that I recommend this dealer to my coworker and my brother in law and they both purchased cars here and were very happy with the service I just want to thanks the guy again for there great work and efforts for making my purchases easy and worry free sincerely Hector. More

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i highly recommend this dealer. they really work with you. you will come out of there feeling good . not ripped off. the sales team are very professional calm not running around trying to sale 5 car at t you. you will come out of there feeling good . not ripped off. the sales team are very professional calm not running around trying to sale 5 car at the same time.they spent with me about 4 hours and by any means i felt pressure to make a purchase. and the price was excellent the price that they gave was unbeatable. i check another dealer and they said it was a great deal that they would never be able to match it. just stop by and see for your self . More

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I purchased a new Toyota RAV 4 that I love! Eduardo was the sales person I worked with and he provided detailed information on the options of the vehicle. Additionally, he provided information on financ the sales person I worked with and he provided detailed information on the options of the vehicle. Additionally, he provided information on financial and service information which I got more detailed information from Jessica and Bill. After delivery of the vehicle there was an issue encountered that I believe was out of the ordinary. This is where their extraordinary customer services really shinned. I brought the issue to the attention to Eduardo and Carlos and they quickly addressed this very difficult situation to my complete satisfaction. I was very impressed on how professional they were in dealing with the unusual problem. Jessica was brought back in to ensure the financial side was addressed. I am very pleased with the out of the box customer service that Eduardo, Carlos and Jessica provided. I highly recommend doing business with them! More

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I have been a Toyota car owner for a few years now and I have always taken it to Toyota in Braintree for any and all service. The quality of the people in the service department cannot be compared to any ot have always taken it to Toyota in Braintree for any and all service. The quality of the people in the service department cannot be compared to any other dealership or service station. They have always treated me with utmost respect, and dignity and are always very honest and complete in their assessment of my car's needs. I have never felt that they were trying to sell me on something that I did not need, or try to get me to spend more money than necessary. On my most recent visit, I decided to look into either purchasing or leasing a new car because my Camry was 11 years old and I was looking for a larger vehicle. The salesman, Sam Zaidan, was more than helpful in reviewing all of my buying and leasing options, and was incredibly respectful of my budget, which I appreciated greatly. Sam worked with one of the financial managers, Carlos Ortega, who was very kind and worked very hard to get me the best pricing possible. Later on, I met with Walace Langame, who finalized my financial paperwork and lease application. He was fantastic and worked diligently to convince the bank to include an additional insurance option into my financing and also waived my first month's payment! Sam also took care of all additional paperwork, handled the plate cancellation, and contacted my insurance agent to file all necessary paperwork and assure that my insurance was up to date. He really went above and beyond his role as salesman and made me feel like I was more than just a customer. I will absolutely return to Sam for all of my future car-purchasing needs. More

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my husband(raymond) and I (mary ellen) are very pleased with your team that handled our purchase of a new toyota rav....we did our research and received the best deal at toyota of braintree...mr simpson ga with your team that handled our purchase of a new toyota rav....we did our research and received the best deal at toyota of braintree...mr simpson gave us the information that we needed to make our decision....mr simpson's attentiveness to us as consumers of such an important purchase was a huge reason we bought at your dealership....mr ortega was very thorough in the information he gave us....and mr. celesk was excellent in detailing all financing and other material with our purchase.....KUDOS to the dealership and your super team that dealt with us.....thanks very much....mary ellen and raymond davis More

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I came back to this dealership for my 6th Camry. I have known Carlos since he was at Clair Toyota. There was no haggling, just a bottom line price. Brian McGrath was my sales person and is very knowlegea known Carlos since he was at Clair Toyota. There was no haggling, just a bottom line price. Brian McGrath was my sales person and is very knowlegeable about the cars. I test drove the new Camry and the Rav 4. I leased the Camry. The new car with more gadgets is less than my 2009 car. Brian has been very proactive in calling me to see how I am liking the car and to see if I have questions. Eric Francke was most helpful as it was during the Shareathon give a way when I was in the dealership. He signed me up for Twitter and made sure that I would receive a debit card. I would definitely recommend this dealership to anyone looking for a Toyota. More

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In search of a new car, my husband and I went to numerous Toyota dealerships to find exactly what we were looking for and at the right price. Tufankjian was the first dealership we stopped at. The first day Toyota dealerships to find exactly what we were looking for and at the right price. Tufankjian was the first dealership we stopped at. The first day we went in, we were greeted Angel Tirado,he asked what we were interested in and taken right upstairs to view the selection they had in stock. I was looking for a little more room in the RAV4 than they seemed to have and he quickly suggested the one with the 3rd row of seats, which my husband and I were unaware they even had. They only had one in stock, but the color was one of two I had chosen. He took us downstairs and introduced us to Steve Levanchy. Steve was very professional and informative with information regarding the comparison of the RAV4 and the Honda CRV. Once we had the information we were looking for, Steve brought the car down for a test drive. When it came time for the "dreaded" expense talk, Steve introduced us to Carlos Otega. Together Steve and Carlos made us feel very comfortable and did not make us feel pressured into agreeing to a deal at that time. They understood that with this economy, shopping around was the key to our success as the consumer. Ultimately, Toyota of Braintree was where we found ourselves purchasing our new RAV4. When we went back in, Kenny Banks was the salesman that we closed the deal with. Kenny was very welcoming and just as the others, very informative. He introduced us to Bill DeTellis who explained in detail the 2 yr. maintenance and roadside service. He even had our first oil change scheduled before we went to the finance department!! Jessica Reed was the finance person we dealt with. Again very friendly and professional. She was prompt in sending everything that needed to go to the insurance company and was right on top of things when we had to call her for additional information. I would highly recommend Toyota of Braintree to family/friends. The atmosphere in the showroom was welcoming and friendly, which we did not experience in the other dealerships. Thanks Tufankjian Toyota for helping to make a major purchase less stressful than we thought it would be. A special thanks to Eric for his persistance in obtaining our shareathon certificate. Steve & Diana Weymouth More

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