Carlos Brittain

I’ve been coming to this dealership for years and I recently traded in my old car for a pre-owned car with about 32,000 miles. I’ve had the car for about 3 months now. Last week I got in my car and it recently traded in my old car for a pre-owned car with about 32,000 miles. I’ve had the car for about 3 months now. Last week I got in my car and it would not go in reverse. I called Freeland because I did not expect to be having issues with the car so soon. They were unsure of why the car would not go in reverse and asked that I contact the dealership for that make of car. I called the other dealership. They had my car towed and performed a diagnostic test. Turns out that my transmission fluid was very low and this is what was causing my car not to go in reverse. When I reached back out to Freeland, I was told that they were not responsible for this and that it was a maintenance issue. To my knowledge all pre-owned vehicles should go under a multi-point inspection before being sold. That would consist of checking the engine oil, coolant, brake fluid, and transmission fluid. As a result, I had to pay out of pocket for my car to be towed and a transmission drain and fill for a car that I only had for 3 months. I’m not at all happy about how this was handled. I recommend that anyone who purchases a pre-owned vehicle from Freeland to make sure that all of the car fluids are topped off before purchasing or leaving the lot. More

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Love this dealership. Cyndi is great!! She always takes care of me and my car when I come in for service . Cyndi is great!! She always takes care of me and my car when I come in for service . More

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They didn't try to even stop the transaction what can I do, what can I do do, what can I do More

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Honest and upfront with every detail about the vehicle. I won’t go to anyone else far as a Sales. Great experience overall. I’ll recommend him to anyone. won’t go to anyone else far as a Sales. Great experience overall. I’ll recommend him to anyone. More

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Would not shop here 700 dollars in docking fees at this place. Shop elsewhere Thats the highest docking fee me or my bank has ever seen!! Please beware and ask if you dare buy a car from here how much th place. Shop elsewhere Thats the highest docking fee me or my bank has ever seen!! Please beware and ask if you dare buy a car from here how much they are charging you in dock fees. 700 is not acceptable!! Too too high. Normal dock fees anywhere from 200 to 500.!! More

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Carlos was amazing but more important he was honest upfront and I really appreciated that. The time I was there he was very kind and courteous. At the end of the evening I pulled off with what I wanted upfront and I really appreciated that. The time I was there he was very kind and courteous. At the end of the evening I pulled off with what I wanted and how I wanted it..THANKS CARLOS!! More

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If you buy a vehicle here use Carlos! HE is amazing! as far as the rest of the dealership i feel like i may have fallen through the cracks. I live an hour and 15 mins away and since buying this vehicle on far as the rest of the dealership i feel like i may have fallen through the cracks. I live an hour and 15 mins away and since buying this vehicle one month ago i have made about 10, 3 hr round trip drives to this dealership for financial paperwork missed initially, car maintenance for steering column issue as well as struts and sway bar pins that were dry rotted?? i was promised gas for all the extra driving multiple times and that was not followed through with, which is fine, but when things get messed up this bad and your customer is really trying to be as understanding as i feel i have been, just make it right. I had to make 2 trips just to purchase the car, financing had closed. The car i purchased w a loan totaling somewhere around 34,000 wasn't even detailed. even knowing they had the whole day to do it. I hope this makes it to the owner, who i have tried calling multiple times to provide some feedback on the lack of communication and issues i have had with his dealership, will see this and look into my poor service and correct these issues for future customers... I did speak w lead sales Mr. Pougnet who was very kind and seemed very understanding but still continued to have issues. I actually ended up having 3 loaner cars while my car was being worked on- i scheduled an apt mon afternoon at 3, they asked if i could bring it back first thing in am bc no one would be able to look at it, carlos got me into a loaner, it was tiny but all he could pull for me so it is what it is, they didn't even look at the car the next day, carlos had them write up a ticket Wednes at 2pm, that afternoon they called and had to order parts but were waiting to hear back from higher up. That loaner was electric, i didn't know i had a charger, live in a rural town w no charging docks, had no idea a normal outlet would take 3 days to charge and when i went out of town to charge it, the station was not working. sooooo, ran out of "juice" on my way to the dealership to recharge. completely my fault, and ignorance, but couldn't ya have at least told me how this works!! this just should have been higher priority with the many issues i had, i just feel like my buisness wasn't important and i was not taken serious. possibly because i wasn't "throwing a fit" Carlos, Just use Carlos, sales rep!! He was amazing More

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Excellent Experience Everyone in the building asked how we were doing today. Our sales rep Carlos was fantastic and the rest of the service team were very helpful. Everyone in the building asked how we were doing today. Our sales rep Carlos was fantastic and the rest of the service team were very helpful. More

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Very Patient with a picky buyer The guys at this dealership were all super helpful when I decided to trade my car, not once, not twice but THREE times. They definitely made sure I wa The guys at this dealership were all super helpful when I decided to trade my car, not once, not twice but THREE times. They definitely made sure I was happy with my purchase, stayed within my financial limits and worked with me to get a fair deal, and made the whole process very easy. They were all very courteous and patient with me and I would recommend them to anyone buying a car. I would also recommend Chevy as a brand, I was in an accident where my Chevy Equinox got totaled and I didn't even get a scratch on me (also recommend OnStar on ANY vehicle) More

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friendly, fast, super helpful The people at this dealership were excellent! everyone was friendly, the process was as fast as they could make it and I got a great deal, would defin The people at this dealership were excellent! everyone was friendly, the process was as fast as they could make it and I got a great deal, would definitely recommend and I love my chevy spark! More

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