Candace Khammo

The Worst Car-Buying Experience I Have Ever Had — Aston Martin Detroit Purchasing a brand-new Aston Martin should be an exceptional experience. Unfortunately, my experience with Aston Martin Detroit was Martin Detroit Purchasing a brand-new Aston Martin should be an exceptional experience. Unfortunately, my experience with Aston Martin Detroit was one of the worst I have ever had purchasing a vehicle. Initially, working with Candace seemed promising. We negotiated the numbers, and communication was responsive at first. However, as the deal progressed, communication deteriorated to the point that I had to repeatedly follow up with the dealership just to complete a transaction they were supposed to be facilitating. Throughout the process, I provided every requested document promptly and did my part to ensure a smooth purchase. I specifically asked the dealership to coordinate shipping and made two very clear requests: that photographs of the vehicle be taken before loading and that the shipper notify me of the delivery date and arrival time because my location might change. Both requests were ignored. The shipping experience was equally unacceptable. The driver called me on the day of the scheduled delivery, claiming he needed to work on his own vehicle's brakes and would not deliver mine until the following day. He subsequently arrived at night and refused to allow me to inspect the vehicle before demanding payment exclusively through Zelle. Upon inspecting my vehicle, I immediately noticed damage and contacted Candace. When I asked about the pre-shipping photographs I had specifically requested, she told me her manager had taken pictures and would send them during the day. Despite my request, those photographs were never provided. The following day, when I took the vehicle to be washed because it had arrived filthy, the car wash employee brought extensive paint damage to my attention. I immediately contacted Candace and the general manager to explain the situation. Rather than taking the matter seriously and investigating what had happened, their response was dismissive. Kristopher Chamber, the General Sales Manager, stated that Aston Martin was responsible for the damage because vehicles are buffed at the port. He instructed me to send him the repair invoice and said he would pay for it. I did exactly what he requested and sent the invoice the following day. Despite his representation, both he and Candace subsequently refused to pay for the repairs or take the vehicle back. What makes this situation even more frustrating is that the dealership had provided me with photographs and a video of the vehicle before the damage was discovered. Those materials are important evidence in establishing the vehicle's earlier condition, yet the dealership has failed to address my concerns appropriately. Since then, getting anyone to take responsibility has been an uphill battle. My calls have gone unanswered, and a matter that should have been handled professionally and transparently has turned into an exhausting dispute. I purchased a brand-new Aston Martin expecting the level of professionalism, accountability, and customer service associated with the brand. Instead, I experienced poor communication, ignored instructions, an unacceptable delivery process, extensive paint damage, and a failure to honor a commitment made by the General Sales Manager. The issue is not simply the damage to the car. It is how Aston Martin Detroit handled the situation after being notified. I expected the dealership to investigate, review the available pre-delivery documentation, and stand behind its commitments. That did not happen. I would strongly encourage anyone considering purchasing a vehicle from this dealership to document every interaction, obtain photographs and videos of the vehicle before shipment, and get all shipping and damage-related commitments in writing. This has been an incredibly disappointing experience, and I would not recommend Aston Martin Detroit based on my experience. A luxury brand deserves a dealership that treats its customers with professionalism, integrity, a More

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