Sam and Matt were very professional and provide all the
information requested. Both are an excellent asset to Pinnale Nissan
information requested. Both are an excellent asset to Pinnale Nissan
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by jdrowland6
Verified Customer
Verified Customer
Dec 19, 2025 -
Pinnacle Nissan responded
We are elated to hear about your positive experience with our team members. Your feedback highlighting their professionalism and thoroughness in providing all the requested information truly means a lot to us. Having knowledgeable staff members who serve as valuable assets to our organization is something we take great pride in. Thank you for taking the time to share your experience.
I needed some recall work done on my 2020 Altima that I
use while I’m staying in Scottsdale. I set the appointment 3 weeks ago from Denver and everything went very smooth. Got me in, fixed the issue and
use while I’m staying in Scottsdale. I set the appointment 3 weeks ago from Denver and everything went very smooth. Got me in, fixed the issue and took care of some overdue maintenance issues as well. Finished the job in a few hours. A Big shoutout to Darren for being honest and easy to work with. I’d also really appreciate the mechanic sending me video footage of the inspection. Great service department all the way around.
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by INFO
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Darren
Dec 16, 2025 -
Pinnacle Nissan responded
We are overjoyed to hear about your excellent experience with your Altima's recall work and maintenance. It's wonderful that scheduling your appointment from Denver worked seamlessly and that we could accommodate your needs while you're staying in Scottsdale. We're thrilled that Darren provided you with honest and straightforward service - that's exactly the kind of genuine care we strive for with every customer. The video footage from the inspection is a great way to keep you informed about your vehicle's condition, and we're glad our service team could complete everything efficiently within just a few hours. Your positive feedback about our service department truly means the world to us at Pinnacle Nissan.
Excellent service support from Jordan.
Timely, informative and an overall excellent experience. Definitely will be back.
Timely, informative and an overall excellent experience. Definitely will be back.
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by butch14
Service Price Transparency
Other Employees Tagged:
Jordan Von Hatten
Dec 16, 2025 -
Pinnacle Nissan responded
We are grateful for your wonderful feedback about the outstanding service you received. It's fantastic to hear that your experience was both prompt and informative, and that you felt truly well-cared for throughout your visit. Knowing that you had such a positive experience and are planning to return means the world to us. We look forward to continuing to provide you with the same level of excellence in the future.
Found the vehicle that we wanted easily, got exactly what
we wanted We liked the whole process
we wanted We liked the whole process
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by markatwood50
Verified Customer
Verified Customer
Other Employees Tagged:
Cameron Fisher
Dec 16, 2025 -
Pinnacle Nissan responded
We are absolutely thrilled to hear that you found the vehicle you were looking for so easily and that the entire experience met your expectations. It's wonderful to know that we were able to deliver exactly what you wanted and that you enjoyed working with us throughout the process. Your satisfaction with your new vehicle and our service means everything to us at Pinnacle Nissan. Thank you for choosing us for your automotive needs and for taking the time to share your positive experience.
Eddie was great.
Explained everything and work was completed even early . Also helped me schedule my next service
Explained everything and work was completed even early . Also helped me schedule my next service
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by Kaydince.Pfeiffer123
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Pinnacle Nissan responded
We are delighted to hear about your positive experience with our team. It's wonderful to know that everything was explained thoroughly and that your service was completed ahead of schedule. We're especially pleased that our team was able to assist you in scheduling your next service appointment. Your feedback about the clear communication and efficient service means a great deal to us at Pinnacle Nissan. We look forward to continuing to provide you with excellent automotive care.
Excellent Excellent dealership, amazing service and a
very good salesman Very good purchasing experience at pinnacle
very good salesman Very good purchasing experience at pinnacle
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by Mustang buyer
Verified Customer
Verified Customer
Other Employees Tagged:
Cameron Fisher
Dec 12, 2025 -
Pinnacle Nissan responded
Thank you for the wonderful feedback! We're thrilled you had an excellent experience with our team and salesperson at Pinnacle Nissan. Your review means a lot to us and inspires us to continue providing exceptional service.
I experienced great customer service, full transparency,
an accurate diagnosis & fast repairs. Dan in the service department made me feel like I was in good hand from start to finish.
an accurate diagnosis & fast repairs. Dan in the service department made me feel like I was in good hand from start to finish.
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by KIRK_WAGNER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dan
Dec 12, 2025 -
Pinnacle Nissan responded
Thank you for the wonderful feedback! We're thrilled you had such a positive experience with our service team. Dan and our entire service department work hard to provide excellent customer service, transparency, and efficient repairs. We appreciate you taking the time to share your experience with Pinnacle Nissan!
The salesman, Moses was very helpful with getting me a
test drive & processing the purchase of my new car all in the same day !
test drive & processing the purchase of my new car all in the same day !
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by Dvotedsatelite
Verified Customer
Verified Customer
Nov 24, 2025 -
Pinnacle Nissan responded
Thank you for sharing your wonderful experience with us! We are delighted to hear that your sales team member provided such exceptional assistance throughout your visit. Having someone help you complete both a test drive and the entire purchase process in a single day speaks to the dedication our team has to making your car-buying experience as smooth and efficient as possible. Your positive feedback about the helpful service you received means so much to us, and we are thrilled that you drove away satisfied with your new vehicle. We truly appreciate you taking the time to share these kind words about your experience.
The service was great, everyone was nice and it the wait
wasn’t too bad!
wasn’t too bad!
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by Shaunte
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan
Nov 11, 2025 -
Pinnacle Nissan responded
We are pleased to hear that you had such a positive experience with us, Shaunte! Your feedback about our team being welcoming and the reasonable wait time truly means a lot to us. We strive to provide excellent service while respecting your valuable time, and it sounds like we hit the mark during your visit. Thank you for taking the time to share your experience - reviews like yours help us know we're on the right track in serving our customers well.
I returned 3 times after apparently fix the issue,
charged me $2400 I've gone back because the issue in my car still not fixed, the last 2 time that I went back I had to pay 600 and 700 more, and now
charged me $2400 I've gone back because the issue in my car still not fixed, the last 2 time that I went back I had to pay 600 and 700 more, and now 2 days later the check engine light is back on, that means that after paying just a little over 3500 in a month what ever parts that apparently changed is not right, paid 3500 for not fixing the issue is a joke, nissan service is noth trusted, I feel that was a ripped off, very disappointed
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by LARMANDO72
Verified Customer
Verified Customer
Service Price Transparency
Nov 07, 2025 -
Pinnacle Nissan responded
We value your input and understand your frustration. This is not the experience we want any customer to have. We would appreciate the opportunity to review your service history and work toward a resolution. Please contact Anna Algiene, our Customer Relations Representative, at 480-339-7780 so we can discuss your specific situation and determine the best path forward to address your concerns.
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