Cailyn Dacus
Cailyn Dacus at Toyota of Easley

Cailyn Dacus | Page 8

Service Advisor

Toyota of Easley

5643 Calhoun Memorial Hwy
Easley, SC 29640

Contact Me
4.7
98 Reviews

Hi, I’m Cailyn, Service Advisor here at Toyota of Easley. I was born and raised in Honea Path, SC, and I bring a strong work ethic, a passion for helping others, automotive knowledge to our team. Whether you're in for routine maintenance or a major repair, my goal is to get your vehicle back on the road quickly and keep it running at its best. I’ve been working for Toyota of Easley almost two years—but I bring over a decade of customer service experience to the table. My top priority is making sure your visit is smooth, straightforward, and that your vehicle gets the attention it deserves to stay safe and reliable on the road. Outside of work, I’m an avid outdoorsman. You’ll often find me hunting, fishing, off-roading, or racing either 4wheelers or cars on the weekends with my boyfriend. I’m also a proud dog parent to four American Bullies who are truly my babies. And if it’s football season aside from Whitetail hunting, you can bet I’m cheering on my Clemson Tigers—Go Tigers!

Dealership Experience

2 yrs, 9 mos

Industry Experience

2 yrs, 9 mos

4.7

98 Reviews

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98 Reviews of Cailyn Dacus

July 11, 2025

Dealership Rating
Employee Rating

I paid $90 for an oil change and $150 for diagnostic fee. Ridiculous fee and it’s $50-$75 max at competitive shops. I’ve been a customer for 25 years and will not be back. More

by hunter.l1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jul 12, 2025

Toyota of Easley responded

Thank you for your review. We understand that price is an important factor, and we do our best to offer competitive rates while ensuring quality service.

July 10, 2025

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Was told at previous visit I had several paid visits left on my warranty. When they finished up they gave me a bill for $115. This is unsatisfactory. More

by NANCYKANUPP5353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ian Mack

Jul 10, 2025

Toyota of Easley responded

Thank you for reaching out, Mrs. Kanupp. I looked into your account, and it appears that the prepaid maintenance plan on your Highlander expired May 23, 2024. Your last service visit here was on November, 22, 2023, so you would have had available prepaid maintenance available at that time. I completely understand how frustrating this is and I apologize for any confusion we may have caused.

June 27, 2025

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I am very pleased with my service with Easley Toyota today. Cailyn Dacus was very kind and thorough. Thank you very much! More

by ellenrjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacinda Beaudoin, Kevin Biddle

Jun 30, 2025

Toyota of Easley responded

Thank you for the 5 star review. We are pleased that Cailyn took great care of you and your vehicle while you were here.

June 27, 2025

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I was told by Toyota customer service line that dealer would call me the next day with proposed fix to cargo net hook defect. It’s been 4 days and no call yet. More

by DIVERJWL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 27, 2025

Toyota of Easley responded

Thank you for your feedback. Mr. Ian Mack has reached out several times, so please call back at your convenience. We've reviewed your concern and can confirm that your vehicle is functioning as intended by the manufacturer.

June 27, 2025

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The staff is always very through in identifying the cause of the problem I am experiencing. More

by MARILYN6
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacinda Beaudoin

Jun 27, 2025

Toyota of Easley responded

Thank you for your support. We appreciate your business.

June 26, 2025

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Courteous service along with texts to keep you informed about the progress of your car. More

by mark142
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Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Toyota of Easley responded

Thank you for the 5 star review. We appreciate your business.

June 20, 2025

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Employee Rating

They tried to charge a diagnostic fee of $150 on my vehicle that has less than 10k miles that is still under warranty for an issue that is covered under warranty. Will not be returning. More

by KGALLOWAY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Lozano

Jun 20, 2025

Toyota of Easley responded

I want to sincerely apologize for the error on your recent service visit. We understand how frustrating billing errors can be and we hope you understand that this was not our intention. If there is anything more we can do to make this right, please don't hesitate to let us know.

June 12, 2025

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Great service writer. Clean, pleasant waiting room. Service was amazingly fast. I will recommend Toyota of Easley More

by docvox
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Recommend Dealer
Yes

Other Employees Tagged: Diego Marin

Jun 13, 2025

Toyota of Easley responded

We are thankful for your recommendation. We appreciate you servicing your vehicle with us.

June 06, 2025

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Employee Rating

I purchased a 2021 Chevy Silverado and two days later had to have it towed in because of a Starter issue..... While in the Service Department, the hood was damaged and had to then be sent to a Body Shop for More

by r.stephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hooper

Jun 09, 2025

Toyota of Easley responded

I am sorry to hear about the damage to your vehicle. Thank you for your review.

May 29, 2025

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This dealership has been the best as long as I have been a customer. You have treated us with respect and help. More

by barbarablack
Service Price Transparency
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Recommend Dealer
Yes
Jun 03, 2025

Toyota of Easley responded

We appreciate your kind words and 5 star review, Barbara.

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