Bryt Gandarinho | Page 16

Bought my dream truck The staff is great in explaining everything I needed to know, Fast on the paperwork and insurance, came out with my new truck and very happy. The staff is great in explaining everything I needed to know, Fast on the paperwork and insurance, came out with my new truck and very happy. More

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Service and Satifaction Guaranteed ! Chalk one up to another very satisfying maintenance experience at the Rt. 18 Auto Service Dept. Over the last 5 years Ann and the service team have Chalk one up to another very satisfying maintenance experience at the Rt. 18 Auto Service Dept. Over the last 5 years Ann and the service team have consistently delivered quality work in a timely fashion on both of our vehicles ! Thanks Rt.18 Service Team, Jim B. More

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Unprofessional and miserable experience So I met this sales associate from Route 18 Auto Jeep dealership in East Brunswick,NJ while I was bartending. He is an older man. I am in a very unfor So I met this sales associate from Route 18 Auto Jeep dealership in East Brunswick,NJ while I was bartending. He is an older man. I am in a very unfortunate situation with my current vehicle so this guy said he could help me out. So a couple weeks go by and my current car finally breaks down. I've already funneled almost $4000 into this car and I've only had it since January. So I reach out to this guy and he tells me to stop in. The day I was supposed to stop in my uncle who I was very close with had passed away. So I rescheduled for this past Friday 9/6. Here is where the "fun" begins....I walked in and he comes to hug me which I found odd because we aren't close and I don't really know him. He was a bar guest. He then turned around while we are walking and talking about car stuff and unzips my hoodie so I smacked his arm away. He says "Oh wow. You got really defensive. You acted like I was undressing you." I said, "Well you unzipped my hoodie." To which he responded "Well I was just trying to look at your chest tattoo." And I replied "That's still not okay." So anyway he somewhat "apologized" and we keep it moving. Then he starts with hitting on me. He starts telling me that it's a shame I'm not single and that he would love to take me out, STRESSED that he was being serious and kept saying I was beautiful. So I was like okay thanks but I want to discuss cars and how you can help me. He said several times that he would get me a good deal but that I'd owe him. I got some information from him but nothing super helpful. At the end of it, I get up to leave he comes over to hug me AGAIN and I'm clearly not receiving that well and he CONTINUES to lean in and attempt to KISS ME! He got the edge of my lip on my right side and I felt his SPIT on my face. I honestly didn't know what to do because I was shocked. I said, really? What the xxxx? And he replied with What? Like saying what's the big deal. I left and I went home, cried out of anger because I just needed some kindness and someone to help me and instead I got sexually harassed and touched. I ended up calling Freehold Jeep in NJ and I did speak to Javier the manager in East Brunswick, as well as a representative for Jeep. But my BIGGEST issue is that this man has a reputation for doing this to other women. Everyone knew who I was talking about before I even mentioned his name. He was relocated from Freehold. Even Javier was like "Yeah well we knew he was creepy but not this bad." So basically all the managers knew this man was a little "too flirty" and "creepy" yet nothing was done about it? So had they actually done their jobs, this probably wouldn't have happened. The guy was fired and I got a bunch of I'm sorry this happened but that's not good enough for me. I was a potential new customer. And instead I was sexually assaulted by a JEEP employee. They didn't actually do anything to help me or my situation that I initially came in for. They just acted like I was just a regular sale even AFTER the manager told me to come back so he could make the situation better. They offered 900 off the price of the car and gave me all this financial jargon and never actually answered me as to HOW MUCH they were willing to help me on the pricing of the car. I also like how Javier (manager) didn't even have the nerve to come talk to me himself. He sent his finance manager and one of his sales girls (who is probably the only positive in this whole ordeal) to speak with me knowing xxxx well this should have have ONLY been handled by management. They ran my credit and all this crap just to avoid my question and not just be upfront like hey we can't help you or hey we cant discount this car because we don't feel that bad that you were touched on our property. By the way, FREEHOLD JEEP helped me and provided me an affordable solution and placed me in a car I LOVE. Avoid EB Jeep at all costs! More

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Byrt rocks!! Byrt took excellent care of my wife and guided her into the right vehicle for our needs/budget. She stayed in communication with us while a suitable v Byrt took excellent care of my wife and guided her into the right vehicle for our needs/budget. She stayed in communication with us while a suitable vehicle was located and some modifications made. The numbers she quoted remained solid throughout the process - there were no surprises and no high-pressure add-on sales tactics at deal closing. Paperwork went very smoothly and we were out of the dealership on pickup day in record time. Terrific experience start to finish. More

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The best, Excellent, outstanding. Bryt, is so sweat that I truly think she wants to get you the best deal possible and absolutely did! We thank her and more. Bryt, is so sweat that I truly think she wants to get you the best deal possible and absolutely did! We thank her and more. More

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Went back a second time for a reason Went back to this dealer for a second time within a year for a reason. Had no issues with them the first time and liked the service. Both times ever Went back to this dealer for a second time within a year for a reason. Had no issues with them the first time and liked the service. Both times everything was perfect and our salesperson and the dealership overall were perfect and knowledgeable. Will definitely go back if I choose to stay with the brand. More

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No pushy salespeople I am a Jeep lover, I went to route 18 Jeep to see if trading my existing one was a good idea, and to my surprise I was not attacked by the usual car s I am a Jeep lover, I went to route 18 Jeep to see if trading my existing one was a good idea, and to my surprise I was not attacked by the usual car salesmen techniques that most dealerships in the area have. I was greeted by a pleasant receptionist who promptly assigned me to a female salesperson (that was the best part) Bryt Gandarinho who was pleasant, knowledgeable and not pushy, she listened to what I was looking for, allowed me to browse, and test drive, processed my credit application while I was offered a drink in their very comfortable showroom, got me a very competitive rate, they had exactly the trim I was looking for, and they gave me a great value for my trade. From beginning to end from the sales manager Jason Bedore (who check on me a few times) to the finance department. to my now exclusive salesperson Bryt it was a great experience, I will never shop for a car anywhere else...oh and BTW....my 3rd wrangler is a beauty :) More

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Awsome service! Bryt encouraged me to test drive the car I had my eyes set on and I loved it! She was very inviting and friendly. Highly recommend! Bryt encouraged me to test drive the car I had my eyes set on and I loved it! She was very inviting and friendly. Highly recommend! More

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Overall good experiences Leased 2 Jeeps from them past 2 yrs. Our first Jeep Wrangler we dealt with Jeremy in 2014, nice service, friendly and helpful. Leased a Jeep Compass Leased 2 Jeeps from them past 2 yrs. Our first Jeep Wrangler we dealt with Jeremy in 2014, nice service, friendly and helpful. Leased a Jeep Compass in 2016 dealt with Bryt, she was nice, friendly and helpful as well. We have taken both vehicles for oil changes, normally it would take a little over an hour. Now with Express service the last oil change took about 45 mins (Oct 2016). Waiting area is great, with free wifi, a nice coffee machine with all types of choices for coffee, cappuccino etc. Fresh, tasty pastries and bagels. So far so good with this dealership. I haven't had any non-routine things happen yet, besides one small knob not working. More

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