Bryon Hudgins | Page 2

Fine but not “Mercedes” service I’ve been to several Mercedes dealerships and service is something they take very seriously. Okc dealership is always polite but misses the mark. La I’ve been to several Mercedes dealerships and service is something they take very seriously. Okc dealership is always polite but misses the mark. Last time I was in I reserved a loaner car to run some errands to maximize my time in town (I drive from Stillwater) my service rep asked me several times before leaving the dealership in loaner car what time I would be back. I am a woman I was running errands it was an abnormal question from previous dealerships. Service rep called to let me know service was complete and asked again what time I would be returning to dealership. Tulsa Mercedes always supplied me with a water and snacks as they walked me to the car and encouraged me to enjoy a day in town. After receiving my car back and arriving back in Stillwater i noticed my oil change odometer had not been reset not a big deal since I was scheduled to return to dealership in two weeks for a new windshield at that appointment i asked again if they could please reset odometer and believe or not it once again got missed but i didn’t notice until I got back to Stillwater. I reached out several times to my service rep who told me to come back to the dealership and they would get it done. You have to understand my frustration at this point since I live out of town and gone to take care of my sick father often. Service rep eventually stopped returning my text messages about other options so i called service manager who was nice enough to try and send me instructions over email which did not work and I let him know it didn’t work. A similar instance happened (check engine light came on) when I left the Tulsa dealership so naturally called my service rep in Tulsa who was super apologetic and told me if it did not turn off by the after arriving home and restarting the vehicle they would send a mechanic TO MY HOUSE to fix the issue. That’s mercedes service at its finest. Currently my car thinks I’m 3800 miles over an oil change. Really not that big of deal but for the price increase from previous location to new location okc is missing the mark. I’m not sure if i will return to okc dealership for further services More

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Bad customer service While my car was at the dealership for tires replacement, all four wheels were stolen and the dealership doesn’t want to take responsibility for it, t While my car was at the dealership for tires replacement, all four wheels were stolen and the dealership doesn’t want to take responsibility for it, they insisted to got my insurance involved to cover for the wheels replacement. There is additional minor issues I experienced with them, all reflects low level customer service most likely due to lack of competition More

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Purchased a 20/20 GLE . Continued problems with garage door I rated this dealership high because I expect to have my problem fixed and I have been assured they will do what they need to do. I rated this dealership high because I expect to have my problem fixed and I have been assured they will do what they need to do. More

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I came in without an appointment on a Friday afternoon And Bryon personally solved my tire pressure issue. Lance then arranged to have my car washed and I checked in with Ron and soon was on my way. And Bryon personally solved my tire pressure issue. Lance then arranged to have my car washed and I checked in with Ron and soon was on my way. More

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Another Great Service Experience MB of OKC once again delivered as expected.. Service work completed on time, at price quoted and had a free loaner vehicle.. Thanks Michael & Bryon... MB of OKC once again delivered as expected.. Service work completed on time, at price quoted and had a free loaner vehicle.. Thanks Michael & Bryon... More

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Loyalty goes one direction Took my 2015 Mercedes S550 in for service because I was receiving a high beam assist inoperative, check right low beam warning, I visually checked my Took my 2015 Mercedes S550 in for service because I was receiving a high beam assist inoperative, check right low beam warning, I visually checked my lights they were both on and working but of course still took it in. Dropped the car off, couple of hours later received a call from the service agent Jesse Thayne that the igniter on the passenger side, (right) needed to be replaced, the cost would be approx. $1249, gave verbal permission to replace it. The next day received a call from Jesse stated he had bad news, the igniter, desiccant bags, control unit and headlamps on both sides needed to be replaced because WATER had been getting into the lights and the cost would be approx. $8500. Needless to say I was surprised it went from right side igniter to now both sides needed to be totally replaced. And how in the heck was WATER getting into the lights? I asked if this had been a Mercedes issue he said he had never heard of this happening before. Told him I needed to decide what direction I wanted to go this was on a Friday we would talk about it on Monday. Monday I called Jesse told him I did not want to replace the headlamps they had been working fine lets only change the igniter on the side that was giving me warning. He said that I could do both igniters, both desiccant bags, and control units for approx. $2400, I told him lets not do anything then and I will decide my options later, he informed me that it was going to cost me $755 in labor for taking my headlights apart, I told him I only took it in for the right side they should not have been taking the left side apart anyway. I went into the dealership in person pretty upset. Jesse's body language showed that he did not want to speak or deal with me, I asked for a manager, Scott Dounn began our discussing talking down to me, I explained to him very quickly that he or no one there was going to talk down to me, or try to strong arm me into having repairs that I had not agreed too. After awhile of both of us being on defense we finally agreed that they would not replace the head lights, they would replace the igniter on the passenger side, which was the original issue and the desiccant bags on both sides. Scott said that the left side was "not as bad as the right" but that maybe in the future that would have to be replaced. I argued the fact that I had not ever given permission to work on both sides I brought the car in for the rights side warnings. This fix that Scott recommended would cost me $1,340. I picked up my car after the repairs, Jesse did not walk out with me to inspect the car, I looked at both lights they seemed to be working. A couple of hours later I had the same warning appear saying Left side low beam, etc., the same warning I had brought the car in for on the right side, also there was a brown liquid that was inside of both of the headlamps it resembled Coke. I called Jesse left a message. The next morning I had not received a call back so I went to the dealership, Jesse said he had heard my voice mail, apparently he just didn't respond. He seemed very irritated that I had come in, I asked him first about the brown substance, he said"oh yeah that was already there", I told him I have never seen any such substance in my headlights ever before nor had I ever complained to him about a brown substance that was a NEW finding since I had picked my vehicle up, I asked to speak to Scott, he informed me Scott was out until the following Monday, I asked if there was any other managers available, it was very obvious that Jesse was not wanting or willing to service me. He referred me to Byron Hudgins, Bryon's suggestion was that it was a coincident that the left side just so happened to go out the day that I picked up the vehicle. I had the same type of discussion with Byron as I had with Jesse and Scott, he asked if he could see the vehicle to view the brown substance, when he did see it he could not explain what it could be. He suggested that I leave the vehicle with then so that they could diagnose what the problem were, I told him I was unwilling because I would again be told by them that I had to pay $755 for labor to inspect the lights that they supposedly had already done Byron did not disagree with me. This is just a summary of course of the things that had been said and occurred, Mercedes obviously is aware of the water getting into the headlamps causing problems and costing owners thousand of thousands of dollars, Mr. Dounn even eluded to the those facts. He said unless Mercedes acknowledged and did something about it there hands were tied. This is my second Mercedes S550 and to think that a $100,000 plus vehicle at purchase you have to be concerned of driving in the rain is preposterous. More

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Service I would absolutely recommend Lance and Bryon. They are the best! Extremely helpful and nice. I really appreciate them getting my service completed qu I would absolutely recommend Lance and Bryon. They are the best! Extremely helpful and nice. I really appreciate them getting my service completed quickly. Thank you! More

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Awesome service Everything is always top drawer. I am always pleased with Frank and Marleana. Keep up the great work. The new location is less convenient however. Everything is always top drawer. I am always pleased with Frank and Marleana. Keep up the great work. The new location is less convenient however. Alice More

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Incredible Staff I have been a customer of Bryon's since 2014. From day 1, he has gone above and beyond for me. I was sad when he left for a while, but absolutely elat I have been a customer of Bryon's since 2014. From day 1, he has gone above and beyond for me. I was sad when he left for a while, but absolutely elated when I learned he had returned. I would buy another Mercedes just so I could continue to have him as my service rep! I've never experienced a more thorough and seamless service process than I have with Bryon and the service team at MBOKC. More

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Very good experience Bryan and George are always very helpful and professional. The work was done right the first time. I will continue to bring my car here for all servic Bryan and George are always very helpful and professional. The work was done right the first time. I will continue to bring my car here for all service. More

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