Bryan Roth | Page 23

This was by far the easiest process I've ever gone through getting into a car. Bryan made everything effortless and smooth, and had us in a car in 24 hours. Without even being face to face once! I'll through getting into a car. Bryan made everything effortless and smooth, and had us in a car in 24 hours. Without even being face to face once! I'll never do business anywhere else! More

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Bryan was absolutely amazing!!! He kept us updated every step of the the process and also checked in just to let us know he was still waiting on bank or other info. He was knowledgeable about the cars, paym step of the the process and also checked in just to let us know he was still waiting on bank or other info. He was knowledgeable about the cars, payments and what we could afford and made sure he stayed inside our range and still got us under our budget! He got everything done within 24 hrs and we never had to step foot on a car lot!!! Highly recommend him to everyone!!! More

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It was an easy transaction, very good service from Bryan. Would recommend D and M leasing to friends and family. Thank you for the help! Would recommend D and M leasing to friends and family. Thank you for the help! More

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D&M was slow in paying off my trade-in. Bryan told me to make another payment, which I did so it wouldn't be late. Initially, he said my trade would be paid off before my next payment was due. Then, after make another payment, which I did so it wouldn't be late. Initially, he said my trade would be paid off before my next payment was due. Then, after I had already transferred my payment, he told me not to pay it (the day before it was due). So, now I'm still waiting on a check from my old Credit Union for the balance (payoff amt D&M paid minus the extra payment I made, MINUS INTEREST ACCRUED). I had to make calls to Customer Service at D&M to try to find out why the payoff had not been made yet. I emailed Bryan a couple of times about it, and his response was "I forwarded your email to finance". He made no attempt to track down the payoff issue. D&M customer service was helpful once I got to the right person. I talked to Bryan initially about what is important to me in a business (or any) relationship...trust, integrity and transparency. I was all in...until I saw the contract. Bryan (and his contract person and some "manager") made me feel like I was out of line for trying to understand the lease agreement details. That’s a terrible message to send to a customer! At that point, I knew transparency was off the table. Those lease agreements are designed to NOT be understood by the customer (e.g. "Net Capitalized Cost"). I would like SOMEONE at D&M to explain the numbers to me, and where they came from! Bryan was unwilling or unable to explain where some of the costs in the agreement were coming from! I STILL do not know! Early on, Bryan kept stating how much he would be in contact with me. The last I heard from Bryan was when I talked to him on 9/15/20 (text and phone) about how I felt regarding his lack of transparency, and that he was purposefully not disclosing the information I asked about, and misleading me. I was also shocked when he said that his contract person, in the 12 years she has been at D&M, has never had a customer ask so many questions about the lease agreement! I find that extremely difficult to believe. My question for D&M management is, who do I work with from D&M now? Bryan said he was told not to contact me, but felt the need to reach out to me that one last time to apologize. After reading some of the other comments here, I don't think this is a common experience with D&M. I'll be waiting for someone from D&M to contact me... More

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Bryan Roth is GREAT! I told him what I wanted for my first lease and he made it happen. Definitely recommend him. He listens, he's patient, he's like the anti-salesman and ensures your purchase is exact first lease and he made it happen. Definitely recommend him. He listens, he's patient, he's like the anti-salesman and ensures your purchase is exactly what you need and want. More

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Bryan Roth is an amazing Leasing Manager. I was blown away when he went to bat for me and got me financed on a car I would be proud to be seen in. My Credit score was on the poorer side after having to away when he went to bat for me and got me financed on a car I would be proud to be seen in. My Credit score was on the poorer side after having to file bankruptcy a few years ago, but he went to bat and got me a loan that will help me rebuild my credit. I cant thank him or D&M Leasing enough. You will not be disappointed when you choose D&M Leasing for your auto needs. More

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My wife was surprised with a new Ford Explorer!! The service we received from D&M Leasing and Bryan was unmatched!! Best and easiest leasing experience we’ve had in the car buying (leasing) world service we received from D&M Leasing and Bryan was unmatched!! Best and easiest leasing experience we’ve had in the car buying (leasing) world More

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Bryan made sure to take the time to understand exactly what I was looking for in my next vehicle purchase. He was responsive to questions and was always pleasant to speak with. He made me feel like a pr what I was looking for in my next vehicle purchase. He was responsive to questions and was always pleasant to speak with. He made me feel like a priority client. Highly recommended! More

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This guy knows his cars! It was a pleasure working with Bryan. I would not hesitate recommending to any family member, let alone a stranger. Bryan. I would not hesitate recommending to any family member, let alone a stranger. More

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I have known Bryan for 40 years and he is excellent at what he does. He will find the car that is best for you at the best price. Customer service is his priority The car leasing experience is trouble fr what he does. He will find the car that is best for you at the best price. Customer service is his priority The car leasing experience is trouble free, which is so great during these stressful times. More

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