Bryan Hastings | Page 14

Crooks and liars. I brought my car in for repairs, those repairs led to catastrophic failure of my transmission. They refused to take responsibility (even though I was I brought my car in for repairs, those repairs led to catastrophic failure of my transmission. They refused to take responsibility (even though I was told the tech who did the initial repair was fired for breaking my car). It took weeks of waiting with no one telling me what was wrong. They tried to get Subaru American to pay for their mistake and when that didn’t happen the quoted me near 10 grand to fix what they clearly broke. The service manager promised to do a bunch of things for me to make the cost better but then neglected to tell anybody else and when I went to get my car, only certain things were fixed and they presented me a bill with for $8400. Service manager act like he had never spoke to me. They backed me into a corner and it still ended up costing me $4200. I wrote a letter to the general manager explaining everything and she couldn’t even be bothered to answer. These people are liars, crooks, and don’t care about their customers. I’ve also filed a complaint with Subaru America. I would advise anyone to not buy a car from these people and certainly not get it serviced there. Kenny Ross has lost a customer for life and frankly, so has Subaru. More

by CHRISTOPHERD.PATRICK Verified Customer Verified Customer

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They over filled my oil. The filter they checked had multiple leaves on it and they put it back in with all the leaves I have pictures. When the car was finished it sat for The filter they checked had multiple leaves on it and they put it back in with all the leaves I have pictures. When the car was finished it sat for over 30 minutes before they came and got me. More

by SHAFFJAC001 Verified Customer Verified Customer

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I was told by the service team that my vehicle was behaving according to his design and they could find no mechanical failures in my car. My car continued to smoke as if a small fire was present and c behaving according to his design and they could find no mechanical failures in my car. My car continued to smoke as if a small fire was present and corporate requested. I get a second opinion. I had a pump that was not good in my car and was dumping oil in and my engine was burning oil. Had I listen to the service team my car would likely be Destroyed within a short period of time. More

by longkm1 Verified Customer Verified Customer

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They fixed the heat shield but it’s still rattling now I have to come back. have to come back. More

by TMDOWNEY33 Verified Customer Verified Customer

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Terrible service from the top down. No recommendations from me! No one is accountable to customers! No recommendations from me! No one is accountable to customers! More

by EFGIGLIOTTI Verified Customer Verified Customer

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Dealership didn't repair my car correctly. After installing a new ABS system the car wouldn't pass the state inspection because of it. After installing a new ABS system the car wouldn't pass the state inspection because of it. More

by PAOLOCON53 Verified Customer Verified Customer

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Excellent service provided by Brian and the team at Kenny Ross Subaru. Thank you again! Ross Subaru. Thank you again! More

by QOTSA221 Verified Customer Verified Customer

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In and out in about 35 minutes the staff was friendly plus they even washed my car. Lounge area is excellent and was happy to see a kids play room. plus they even washed my car. Lounge area is excellent and was happy to see a kids play room. More

by AMANDAHAWK82292 Verified Customer Verified Customer

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Easy scheduling, great service and hospitality. I have our both of our cars here and have no regrets. No problem at all referring them to theirs!!! I have our both of our cars here and have no regrets. No problem at all referring them to theirs!!! More

by martydorfman Verified Customer Verified Customer

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I appreciate the effort that Mr. Hasting gave me during my time at my appointment. He thoroughly explained everything that was done to the car . Hasting gave me during my time at my appointment. He thoroughly explained everything that was done to the car . More

by KWILSON159VPN Verified Customer Verified Customer

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