Bryan Deguzman | Page 6

My experience was wonderful from start to finish. He helped me find the right vehicle. He helped me find the right vehicle. More

Report | Print

It was a pleasure dealing with Austin! He was on the ball and kept us informed as to when our vehicles would arrive! He demonstrated professionalism at all times and seemed to be quite kn He was on the ball and kept us informed as to when our vehicles would arrive! He demonstrated professionalism at all times and seemed to be quite knowledgeable about the vehicles we were purchasing! Appreciated his sense of humor! THANKS, AUSTIN! More

Report | Print

Great experience. Quick response and no pressure. Would buy again. Everyone at dealership was helpful and cares. Quick response and no pressure. Would buy again. Everyone at dealership was helpful and cares. More

Report | Print

Great dealership. Very friendly people. Nice cars. Decent prices. Was good for a first time buyer like me. Very friendly people. Nice cars. Decent prices. Was good for a first time buyer like me. More

Report | Print

This dealership it's complete garage! DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO BE IGNORED !! THEN WHEN A REPLY FINALLY COMES IT'S EXTREMELY CONFLICTING FROM THE ORIGINAL PHONE CAL DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO BE IGNORED !! THEN WHEN A REPLY FINALLY COMES IT'S EXTREMELY CONFLICTING FROM THE ORIGINAL PHONE CALL!! No one spoke to one another about what I was looking for in my new car .So it became EXTREMELY FRUSTRATING having to explain myself multiple times to seemingly deaf ears!! If I could rate this dealership 0 stars, I would!! Ever since this dealership changed owners from Freedom Toyota to Heritage Toyota the customer service has gone completely down the toilet! More

Report | Print

Worked with Daniel Lugo, Salesperson, and Bryan DeGuzman, the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer upd the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer updates and no surprises. Unlike other Toyota dealers in the area Heritage went the extra mile to deliver the vehicle I wanted in short order rather than projecting indifference and giving me some nebulous distant expected delivery estimate. Daniel and Ryan were professional and accommodating throughout the entire ordering and delivery process. Thank you for your effort in securing the vehicle I wanted in a timely manner. Looking forward to many years of pleasurable driving and dealer support. More

Report | Print

Pinkney was very helpful. It was a great experience. I am happy with my purchase. I do wish I did not have to do the review while at the dealership. The trade in offer wa It was a great experience. I am happy with my purchase. I do wish I did not have to do the review while at the dealership. The trade in offer was poor. More

Report | Print

Terrible service. The sales agent is great but the rest of the team is terrible. They don’t help, they don’t know anything, and they are lazy. I will never purchase an The sales agent is great but the rest of the team is terrible. They don’t help, they don’t know anything, and they are lazy. I will never purchase another vehicle and I will never recommend this place. More

Report | Print

Uninformed, unprofessional, and wholly inefficient. Several problems with this dealership, with 2 being standouts. The first problem with trying to negotiate a deal was the sales consultant Muhammad Kh Several problems with this dealership, with 2 being standouts. The first problem with trying to negotiate a deal was the sales consultant Muhammad Khan trying to charge a full $1,495 over the asking price on a used vehicle ($40,495 vs the listed $39,000) with no explanation. The second is the time I wasted through communication, in-transit, and at the dealership only to find out they are uninformed about NY State tax law and tried charging me additional, unnecessary sales tax. They have yet to provide me any real insight of their decision to charge full sales tax when a trade is involved. Fortunately I am more informed in the car sales process than most and contacted the NYS department of tax and finance to confirm there is no tax stipulation that would support their decision. It is also worth noting that I tried to correct them multiple times before traveling to their dealership and received the correct out the door pricing by email before traveling. Even doing 90% of the work for them they still could not get it right. That is true incompetence and I can only imagine the number of out of state customers who have been overcharged due to their unfamiliarity with the customer’s state tax laws. More

Report | Print

I am very pleased with this dealership. From the start to finish they listened to my wants and needs. Extremely professional and true to their words. Muhammad was my sales rep HIGHLY RECCOM From the start to finish they listened to my wants and needs. Extremely professional and true to their words. Muhammad was my sales rep HIGHLY RECCOMEND More

Report | Print