Fast and easy service.
Quality work, would come here again when I need work for my car.
Quality work, would come here again when I need work for my car.
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by lbruno1111
Service Price Transparency
This is my third time buying a third car and I would not
go anywhere else. Great service great respect.
go anywhere else. Great service great respect.
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by Flowers4brenda
Service Price Transparency
Aug 30, 2026 -
Jake Sweeney Chevrolet responded
Hi Flowers4brenda, thank you so much for the wonderful 5-star review and for your continued loyalty, as our primary goal is always to deliver the best, most respectful, and satisfying automotive experience here at Jake Sweeney Chevrolet! We are absolutely thrilled to hear that this was your third time buying a vehicle with us, that you wouldn't go anywhere else, and that our team consistently provides you with great service and respect. Our General Manager, Rob Hall, along with our entire dedicated Cincinnati sales, finance, and certified service family, deeply appreciates your trust and support, and we look forward to keeping your car running in peak condition for all the miles ahead!
They worked on my car said it was fixed but it wasnt.
They gave me a loaner without a hassle and fixed the problem the next day!
They gave me a loaner without a hassle and fixed the problem the next day!
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by cnuce
Service Price Transparency
Aug 27, 2026 -
Jake Sweeney Chevrolet responded
Hi cnuce, thank you so much for the wonderful 5-star review, as our primary goal is always to deliver the best and most transparent automotive care here at Jake Sweeney Chevrolet! We sincerely apologize that the initial repair didn't quite hit the mark, but we are so glad our team was able to provide a hassle-free loaner car and successfully resolve the issue the very next day. Our General Manager, Rob Hall, along with our entire certified Cincinnati service department, truly appreciates your patience and support, and we look forward to ensuring your next routine maintenance visit is completely seamless!
Disappointing.
Went in for an oil change which was fairly quick. Requested at check in to check on the backup camera not working and was told it would be checked.
Went in for an oil change which was fairly quick. Requested at check in to check on the backup camera not working and was told it would be checked. After paying the invoice and starting the truck, the back up camera was not working. Went back inside and asked a different rep about it and was told I needed to take it to diagnostics. I had no time to do that. Drove home and decided to reboot computer by disconnecting battery, which worked. While doing this I found oil marks on front fender and driver door. Thought the experience could have been better.
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by Dtkeller59
Service Price Transparency
Apr 28, 2026 -
Jake Sweeney Chevrolet responded
Thank you for taking the time to share this feedback. While we are glad the initial oil change was quick, we completely understand why the rest of your visit was so disappointing.
It is incredibly frustrating to be told your backup camera would be checked at drop-off, only to be redirected to a separate diagnostic appointment after you’ve already paid. We apologize for that communication gap—though we have to say, great job on rebooting the computer yourself to get it working! Furthermore, leaving oil marks on your front fender and driver door is absolutely unacceptable. Your truck should have been wiped down and returned to you clean.
We have searched our recent service logs and cannot find a record of this visit in our system under your display name. We want to learn more about your experience so we can properly address this lack of care with our team. Could you please contact our Service Manager, Dustin Davis, at 513-782-2800? He would appreciate the opportunity to look into this and ensure your next visit is the 5-star experience you deserve.
Apr 29, 2026 -
Jake Sweeney Chevrolet responded
Hi Daniel, thank you for following up with the additional details! Now that we have the exact information of your online appointment, our management team will be able to locate your specific record and review exactly what happened during your visit.
We are very glad to hear that you were able to reset the camera yourself, but we completely understand your frustration regarding the lack of clear communication. You are absolutely right—if running a diagnostic is standard policy for that issue, our team should communicate that upfront rather than just stating it would be "looked into." We appreciate you mentioning that your representative was only a month and a half into the job; this gives us a valuable opportunity to improve our training processes and ensure all our advisors provide the transparent communication our guests deserve.
We appreciate your patience and your honest feedback, and we look forward to providing a seamless, 5-star experience the next time you visit!
My experience was great!
!! Thank you
. The staff was very nice and very helpful too.
!! Thank you
. The staff was very nice and very helpful too.
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by Oldgirlva
Service Price Transparency
Nov 13, 2025 -
Jake Sweeney Chevrolet responded
Thank you for the great review! We are thrilled to hear that you had a wonderful experience with our staff. They are dedicated to providing excellent service. We are the Tri-State's Most Trusted name in Automotive since 1917!
My name is John .
I have been going to Jake Sweeney for years and bought many cars over that period of time. I keep going back because they really go above and beyond.
I have been going to Jake Sweeney for years and bought many cars over that period of time. I keep going back because they really go above and beyond. The service people take care of my vehicles and do a great good.
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by jjs590918
Service Price Transparency
Sep 29, 2025 -
Jake Sweeney Chevrolet responded
Hi John, thank you for sharing your fantastic feedback about our service team! We appreciate your loyalty, and we look forward to seeing you next time at Jake Sweeney Chevrolet. Safe travels!
After making an appointment for an engine light I was
told, when I arrived, after rescheduling my entire day, that they would need the vehicle for 24-48 hours.
They refused a loaner in this situation
told, when I arrived, after rescheduling my entire day, that they would need the vehicle for 24-48 hours.
They refused a loaner in this situation. Our car is a purchase, less than six months on the road, and fewer than 2,300 miles.
The four employees who were in the bay when we pulled in ignored us for a while. No hello, no I'll be right with you, no welcome at all. It felt as though they were actively avoiding eye contact.
As I was removing the debris they put in my vehicle during our extremely short conversation the young man, who failed to assist us in any way, was rude AF.
I cannot speak to the efficacy of their repairs as they seem overwhelmed with Chevrolet mechanical issues. Possibly a sign of the manufacture's commitment to mediocrity.
I suggest you avoid this dealership, they have nearly zero understanding of customer service or even common courtesy.
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by jmmnickels
Service Price Transparency
Jul 08, 2025 -
Jake Sweeney Chevrolet responded
I'm sorry to hear about your experience. It sounds like we missed the mark on providing attentive service and communication during your visit. We value our customers' time and strive for better interactions than what you described. If you're open to discussing this further, please reach out at your convenience so we can address these concerns directly.
Thank you,
The Team at Jake Sweeney Chevrolet - (513) 716-5927
Great service dropped my wife’s car off at eight in the
morning and it was ready at nine fifteen.
morning and it was ready at nine fifteen.
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by Chuck
Service Price Transparency
Other Employees Tagged:
Connie
Apr 02, 2025 -
Jake Sweeney Chevrolet responded
Chuck, we appreciate the stellar review here at Jake Sweeney Chevrolet!
Don’t care about buyer they will sell you junk and expect
you to pay for it . Chevrolet needs to look at their dealers
you to pay for it . Chevrolet needs to look at their dealers
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by pcarver45
Feb 04, 2025 -
Jake Sweeney Chevrolet responded
It's concerning to receive this feedback, and we sincerely apologize for any issues you've encountered. We strive to ensure our customers receive quality products and service and would like to address this situation directly. Please reach out at your convenience. Thank you, The Team at Jake Sweeney Chevrolet - (513) 716-5927
Very clean,the staff is excellent,the service is great,
great atmosphere very professional very polite
great atmosphere very professional very polite
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by glennh720
Service Price Transparency
Nov 18, 2024 -
Jake Sweeney Chevrolet responded
Thank you for sharing your positive experience with us at Jake Sweeney Chevrolet! We're delighted to hear that our clean facilities, excellent staff, and professional atmosphere made a great impression. We look forward to serving you again in the future!
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