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Bryan Adams
Bryan Adams at Audi Des Moines

Bryan Adams | Page 8

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.8
421 Reviews
4.8

421 Reviews

Write a Review

421 Reviews of Bryan Adams

August 31, 2023

Dealership Rating
Employee Rating

Excellent service, Robin was wonderful to work with. Since my first experience with purchasing my vehicle, I have had superior service! More

by VICKIESMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin

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Sep 01, 2023

Audi Des Moines responded

Thanks, Vickie, for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

August 30, 2023

Dealership Rating
Employee Rating

Needs better culture does not have a warm friendly feel ,! Try sending in a secret shopper and see what they think More

by Dick Triplett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2023

Audi Des Moines responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

August 26, 2023

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Employee Rating

I believe audi of des moines has exceptional customer service. Brian Adams is great and an asset to your company. More

by kurtfreitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anando Sacic, Wesley Prudencio , Katie Cross

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Aug 27, 2023

Audi Des Moines responded

Thank you, Kurt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

August 22, 2023

Dealership Rating
Employee Rating

Great service and friendly staff Minimum wait time Reasonably priced for what I received Thank you More

by Snappy Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio , Katie Cross, Brady Fleischacker

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Aug 23, 2023

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

August 18, 2023

Dealership Rating
Employee Rating

Great customer service. I was able to get in right away and got my car back in a timely manner. I also received texts updates during the service. More

by HABDEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio , Katie Cross

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Aug 21, 2023

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

August 15, 2023

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Employee Rating

Wesley is on top of his job. Great service! Very happy with the service staff. More

by MIKESENNEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Aug 16, 2023

Audi Des Moines responded

Mike, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wesley met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

August 08, 2023

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Employee Rating

The problem I had required a tow to the service Dept with no advance appt. The team worked my vehicle in quickly and solved my issue. More

by DAVE.LEMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio , Katie Cross

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Aug 10, 2023

Audi Des Moines responded

Thank you, Dave! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines!

August 01, 2023

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Employee Rating

Did a good job. was timely and nice area to wait. I will be back. More

by TIMGRANDON4336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio , Katie Cross

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Aug 02, 2023

Audi Des Moines responded

Tim, Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 27, 2023

Dealership Rating
Employee Rating

I was disappointed that the issue wasn't diagnosed correctly the first time and lead to a labor charge that led to no improvement in my situation and this charge wasn't refunded. I was frustrated that More

by burggraafm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 01, 2023

Audi Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 27, 2023

Dealership Rating
Employee Rating

Car was serviced on time as promised. Loved quick video provided and notified by text. More

by ARUNSAATCHIKALRA
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

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Jul 27, 2023

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

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