Bryan Adams | Page 40

Excellent as always. Smooth and efficient experience. Timely. Good communication. Nice atmosphere. Clean environment. Friendly people. Good coffee. Overall the experience Smooth and efficient experience. Timely. Good communication. Nice atmosphere. Clean environment. Friendly people. Good coffee. Overall the experience was excellent and all went according to plan. More

by DRahimtula Verified Customer Verified Customer

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Oil Change Came in without being scheduled as I travel a lot. The team got me in and actually turned me in about an hour. I really appreciated them working me Came in without being scheduled as I travel a lot. The team got me in and actually turned me in about an hour. I really appreciated them working me in. All of my dealings with the service department over the past 5 years have been good. I really like the new video that is sent nice touch to give a new experience. More

by GREG.ARNOLD Verified Customer Verified Customer

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Until now my experience has been good. Frustrated. First I love my car and have felt well served until recently. However I have an unresolved issue with my S5 and feel like i now have no recourse to g First I love my car and have felt well served until recently. However I have an unresolved issue with my S5 and feel like i now have no recourse to get it resolved even though the car is still under warrantee. The car intermittently and unpredictable will not start. Turns on but does not engage the starter. When it occurs and u jump it ....it starts immediately. I’ve had the car in twice now for service and each time it is returned with no fix and no idea of next steps. When I asked what next to get this resolved I was told I should call Audi USA. ??? Lithia is my dealer...shouldn’t you be calling Audi?? I have been told there are no codes and no service bulletins on the issue. I have provided a video of what the car does when the issue occurs. I know the tech was not able to recreate the problem. I get this is a challenge but I have seen no other solutions presented. Try something. Replace a computer or battery or something but telling me this is my problem and to call Audi is not acceptable. Disappointed and hopeful this will be resolved. I love the car....accept for this. More

by rseely641 Verified Customer Verified Customer

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Well Done!! This was my 5th visit into the Audi service center. On time, estimates in advance, understanding my issues and it comes out everything working well o This was my 5th visit into the Audi service center. On time, estimates in advance, understanding my issues and it comes out everything working well or better. Your service in the past 5 years has seen dramatic improvement. Good job More

by EBROWN805 Verified Customer Verified Customer

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Thanks The repairs for the safety recall was done quickly. The service appointment was really easy to make. It was good to have Audi working on helping out The repairs for the safety recall was done quickly. The service appointment was really easy to make. It was good to have Audi working on helping out owners by keeping on top of needed changes. More

by ChasEllis Verified Customer Verified Customer

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Remote purchase made easy Mercedes Mickelson (Mercy) was fantastic and helped facilitate a very easy process along with Jeremy the sales manager. The deal was simple, once I fi Mercedes Mickelson (Mercy) was fantastic and helped facilitate a very easy process along with Jeremy the sales manager. The deal was simple, once I finally said yes(it takes me a while sometimes!) everything was prepared once I got to the dealership which is about a 3 hour drive. It is a testament to the strength of the deal and the people involved that I drove 3 hours when there are two Audi dealers within 30 mins of my home. I could have probably worked a price match and dealer trade with a local dealer but why? These folks worked hard to earn my business and they deserve it and they will work for yours too I’m sure. Love my new car! More

by Mike R Verified Customer Verified Customer

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Timely and efficient I called to make an appointment for routine 40K mile service, was able to schedule the same week and had a loaner car for the day. Thanks for making t I called to make an appointment for routine 40K mile service, was able to schedule the same week and had a loaner car for the day. Thanks for making the day less stressful. More

by ELIZABETHGILDEA Verified Customer Verified Customer

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Great service as always! The Des Moines Audi service center always does a great job for us. Love the video showing exactly what they are looking at and they always give a tho The Des Moines Audi service center always does a great job for us. Love the video showing exactly what they are looking at and they always give a thorough explanation with a quoted dollar amount. Front desk is always considerate of my time and gets me right in and out. More

by traceyihle Verified Customer Verified Customer

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Thank you for solving a difficult electrical problem. Brian diagnosed a difficult electrical problem. And did a great job fixing the burned out light sockets. He was able to find the source of the proble Brian diagnosed a difficult electrical problem. And did a great job fixing the burned out light sockets. He was able to find the source of the problem and provide a long term solution. Not just a “bandaid” fix. More

by 2PT7LTRFUN Verified Customer Verified Customer

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Great service! Great service, great communication, and a very clean car inside and out when I picked it up!! Was even provided a new Audi for a loaner car:) Great service, great communication, and a very clean car inside and out when I picked it up!! Was even provided a new Audi for a loaner car:) More

by Deb Verified Customer Verified Customer

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