Bryan Adams | Page 30

The service was good and I only had to wait about 90 minutes. Comfortable waiting area and good coffee. My issue concerns the fact that only the receptionist was wearing a mask. I feel like all young minutes. Comfortable waiting area and good coffee. My issue concerns the fact that only the receptionist was wearing a mask. I feel like all young people (and most of the employees there are young) think they are immune to COVID and to some extent that may be true with only 2% of deaths in the 18 to 40 age range but people like me who have chronic lung conditions get a little frightened of people not wearing masks. More

by csheuertz Verified Customer Verified Customer

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Overall, a good experience with my 2012 A7. Two things: very disappointed that the Lithia extended warranty I purchased did not cover my problem with air conditioning; and I brought the car in at 9, but di very disappointed that the Lithia extended warranty I purchased did not cover my problem with air conditioning; and I brought the car in at 9, but did not get an estimate until after 3, making same-day repair not possible. i can understand that but think you could let customers know that the technician won’t get at your car until much later in the day. Quality of the work was excellent. Brian was courteous and helpful. And I like the video inspection report. More

by mikeindm Verified Customer Verified Customer

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We want to thank John and his crew for the friendly , We want to thank John and his crew for the friendly , prompt , service. We were passing through when this incident occurred and most appreciative We want to thank John and his crew for the friendly , prompt , service. We were passing through when this incident occurred and most appreciative of their service. More

by LOISTACZALA Verified Customer Verified Customer

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Professional, thorough, and went out of their way to be helpful. I brought my A6 in for annual service and my car had 3 recalls I didn't know about. All were fixed same day and they arranged a loaner vehi helpful. I brought my A6 in for annual service and my car had 3 recalls I didn't know about. All were fixed same day and they arranged a loaner vehicle so I didn't have to spend hours at the Audi location. Top notch customer service!! More

by david.williams2 Verified Customer Verified Customer

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Professional, friendly, and a pleasure to visit. The team in Des Moines also did a fantastic job on communication and and expedited service. Great Job team in Des Moines also did a fantastic job on communication and and expedited service. Great Job More

by RAYMONDDAYONE Verified Customer Verified Customer

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I was satisfied with the friendly staffs and their quick service, and comfortable waiting area. The service video that they recorded for me was very convenient and informative. service, and comfortable waiting area. The service video that they recorded for me was very convenient and informative. More

by Junghee Lim Verified Customer Verified Customer

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Last dealership I bought from provided free pick up and delivery to Pella. Waited for 2 1/2 hours for this service to be completed. delivery to Pella. Waited for 2 1/2 hours for this service to be completed. More

by rc1 Verified Customer Verified Customer

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I was very satisfied with service performed, it was completed on time and I was kept informed during the process. I also appreciated getting the video. completed on time and I was kept informed during the process. I also appreciated getting the video. More

by juliemyounger Verified Customer Verified Customer

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Iowa trip I was here visiting our farms from Vegas and this Q7 diesel issue sprung up again. These guys took care of me instantly and the next time I but an Aud I was here visiting our farms from Vegas and this Q7 diesel issue sprung up again. These guys took care of me instantly and the next time I but an Audi...it may be here in Des Moines More

by KELLOGG1367 Verified Customer Verified Customer

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They fit me in right away due to a small emergency. I can tell Audi DSM really cares about me and my car. I am so grateful for them! Service was fast and all were so friendly! tell Audi DSM really cares about me and my car. I am so grateful for them! Service was fast and all were so friendly! More

by HANNADEGEEST Verified Customer Verified Customer

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