First, the glass people are like circling harassing hawks
and they are liars. He didn’t even know which car was mine and tried to guess and showed me pictures of things that probably weren’t even my car and
and they are liars. He didn’t even know which car was mine and tried to guess and showed me pictures of things that probably weren’t even my car and if they were, they were just dirty spots on my window. There are no deficiencies at all in my glass - 100% certain. They are trying to run a scam. I told the guy I wasn’t interested and then they kept calling me. I had to block their number. This made for a miserable experience. It makes me want to go to a different dealership. I live in Punta Gorda so I have choices between Sarasota, Fort Myers and neighbors. Probably won’t be back to Sarasota because I also feel like you guys are just trying to sell extra things that aren’t needed. I have relatively new tires and the front tires are showing a bit of where but the back tires are perfectly fine. I had a second opinion on this and I was thrilled all four tires needed to be replaced. Not true..
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by Kwfgator
Service Price Transparency
May 14, 2026 -
BMW of Sarasota responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I have been a customer off and on for 30 years!
Six BMW's later and still very satisfied with the service at your dealership.
Six BMW's later and still very satisfied with the service at your dealership.
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by BAKER.DOROTHY
Verified Customer
Verified Customer
Other Employees Tagged:
Brooke Beaudin
May 08, 2026 -
BMW of Sarasota responded
Your loyalty over the past 30 years and across six BMW models means a great deal to us. We’re thrilled that service on your BMW X4 continues to satisfy. Brooke appreciates your ongoing trust and looks forward to assisting you again.
Brooke was exceptional.
She is efficient, very knowledgeable and kept me informed of the progress on my vehicle. Excellent ambassador for the dealership.
She is efficient, very knowledgeable and kept me informed of the progress on my vehicle. Excellent ambassador for the dealership.
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by MURRAYEMAYNARD
Verified Customer
Verified Customer
May 08, 2026 -
BMW of Sarasota responded
It’s great to know Brooke provided such efficient and knowledgeable updates while servicing your BMW X7. Your recognition of her efforts means a lot to our team. Thank you for the five-star rating.
It was easy and a pleasure buying the vehicle from them.
From deciding to trade in my old vehicle to driving out in a new one was a couple of days
From deciding to trade in my old vehicle to driving out in a new one was a couple of days
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by duncanegm
Verified Customer
Verified Customer
May 07, 2026 -
BMW of Sarasota responded
We’re thrilled that trading in your old vehicle and driving off in your new BMW ALPINA XB7 took just a few days. Thank you for sharing your experience. Enjoy every mile in your new ALPINA XB7.
My service advisor, Brooke went over and beyond to assist
me in getting my car serviced and repaired, not just once, but twice. Her knowledge, professionalism, communication and her customer service skills w
me in getting my car serviced and repaired, not just once, but twice. Her knowledge, professionalism, communication and her customer service skills were top notch. I was very impressed by her knowledge.
I will continue to take my car to BMW of Sarasota. They provided a video and a description of everything that was done and inspected on my car. The check-in process was quick and easy.
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by snickie4
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2026 -
BMW of Sarasota responded
It’s fantastic to hear Brooke went above and beyond to keep you informed with clear videos and detailed explanations. We’re glad the check-in process was smooth and efficient for your BMW M550. Thank you for choosing us again and we look forward to serving you in the future.
Busy A lot of activity.
Looks like many hand offs have to be coordinated Friendly
Looks like many hand offs have to be coordinated Friendly
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by JOHN_MCCARVILLE
Verified Customer
Verified Customer
Other Employees Tagged:
Brooke Beaudin
May 04, 2026 -
BMW of Sarasota responded
It’s great to hear that our team, including Brooke, was able to guide you through each transition during service on your BMW despite the busy environment. Thank you for noting the friendly atmosphere throughout your visit. We look forward to assisting you again.
Got us checked in quick and said we could leave and they
would notify us when the repair was complete. We were informed that the programming update can sometimes can take awhile. We opted not to wait due to
would notify us when the repair was complete. We were informed that the programming update can sometimes can take awhile. We opted not to wait due to the information provided. The car was done approximately 3 hours later. Overall a pleasant experience.
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by ALEX O
Verified Customer
Verified Customer
Other Employees Tagged:
Brooke Beaudin
May 04, 2026 -
BMW of Sarasota responded
Thank you for highlighting the efficient check-in and clear communication about the BMW programming update. We’re pleased the work wrapped up in about three hours and met your expectations. Brooke and our service team look forward to assisting you again.
Nice facility, good people, thank you for honoring the
service coupon The cookies are good
service coupon The cookies are good
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by danedoc
Verified Customer
Verified Customer
Other Employees Tagged:
Brooke Beaudin
Apr 28, 2026 -
BMW of Sarasota responded
We’re happy our facility and staff welcomed you and that we could honor your service coupon for your BMW X6. Brooke and the team are glad you enjoyed the cookies. We look forward to your next visit.
Brooke is a great advisor.
She met with me and was quick to get going on setting up the diagnosis and looking over my warranty information.
She informed me that it would take
She met with me and was quick to get going on setting up the diagnosis and looking over my warranty information.
She informed me that it would take a few days, set me up with a rental and I was on my way. I picked up the car 2 days later. Everything in order.
Great service!!
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by WMFRANCA1
Verified Customer
Verified Customer
Apr 25, 2026 -
BMW of Sarasota responded
Brooke will be pleased to hear you appreciated her dedication. We’re happy the diagnosis and warranty check ran smoothly and that you had a rental vehicle during service on your BMW 750. Knowing you picked up your car in two days with everything in order is wonderful.
Sarasota BMW first class as always.
Emilio and team are the very best in the business.
Emilio and team are the very best in the business.
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by ironkr37
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2026 -
BMW of Sarasota responded
Thank you for sharing your experience. We’re thrilled that Brooke and our service team provided first-class care for your BMW X6 M. We look forward to assisting you again.