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Brook Janes
Brook Janes at Kia of Lincoln

Brook Janes

Fixed Ops Manager

Kia of Lincoln

1145 North 48th Street
Lincoln, NE 68504

4.0
6 Reviews
4.0

6 Reviews

Write a Review

6 Reviews of Brook Janes

March 24, 2026

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Employee Rating

Didnt follow instructions for items included in a sale service coupon and tried to overcharge. More

by rastockton1
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Workmanship
Service Time
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Recommend Dealer
No
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Mar 26, 2026

Kia of Lincoln responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the level of service we aim to provide. We’d like to look into this further and make it right—please reach out to us directly so we can review what happened.

Mar 29, 2026

Kia of Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

March 23, 2026

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Kia was great at letting me know what was going on and what needed to be done with my car. More

by Sadoeden
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Recommend Dealer
Yes
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Mar 24, 2026

Kia of Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 20, 2026

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Excellent customer service. If you own a Kia, their service department are very knowledgeable and can get your repairs done in a reasonable time frame. More

by Lynn Trimble 2
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Workmanship
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Recommend Dealer
Yes
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Mar 20, 2026

Kia of Lincoln responded

We’re delighted our service team provided knowledgeable care for your Kia and completed the repairs promptly. Brook and our staff appreciate your kind feedback. Thank you for choosing us for your service needs.

February 12, 2026

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Dealership was ready when I arrived for my appointment. The service was fast and they explained everything that was done. ✅ More

by Rd martin
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 12, 2026

Kia of Lincoln responded

Thank you for noting how smoothly your Kia Sportage appointment went and that we were prepared when you arrived. We’re glad Brook and our service team delivered fast work and clear explanations. We appreciate your five-star feedback and look forward to helping with your next service visit.

February 05, 2026

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Employee Rating

Great service department. They are always so accommodating and very friendly. They always give my KIA a thorough inspection and talk to me about everything before they proce More

by JT Nielsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I have worked with Brook, Gail and Ashley

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Feb 06, 2026

Kia of Lincoln responded

Hello, traveling four hours for maintenance says a lot, and we’re honored you trust us with your Kia. Brook and our service team are glad to keep you informed at every step and deliver the thorough attention you deserve. Safe travels and we look forward to your next visit.

February 04, 2026

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Employee Rating

It took a long time to get one of my issues fixed. And over a month for the other. More

by amywoita
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley

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Feb 05, 2026

Kia of Lincoln responded

Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 05, 2026

amywoita responded

I would like to discuss my experience. My email is amywoita@gmail.com and my phone number is 402-947-1976. I look forward to hearing from you.

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