Brian Rotter | Page 3

I went in to DeHaven service late June for 60K service. It was 3 in the afternoon. They said they could not replace the spark plugs. The engine needed to be cooled, and it was too late. So, I scheduled It was 3 in the afternoon. They said they could not replace the spark plugs. The engine needed to be cooled, and it was too late. So, I scheduled a separate appointment for a morning. I took the car in around 7:50. I was told it would take several hours. I was done by 8:35. This makes no sense. If I had to schedule a separate appointment, why didn't the online scheduling service prevent a late afternoon appointment?? Ever since this dealership became DeHaven, it has gone down. I realize the car wash is complimentary, but it is now terrible. The after wash rinse used to last 20 or 25 seconds. It now lasts about 3 seconds. More

by DK7263 Verified Customer Verified Customer

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Service department is a joke! All they want to do is sell cars and not Service them. Won't waste anymore money at this dealership!! Can't give you a loaner car. All they want to do is sell cars and not Service them. Won't waste anymore money at this dealership!! Can't give you a loaner car. More

by scottheather Verified Customer Verified Customer

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Brian was incredibly helpful. I’m thoroughly satisfied with our service. Thanks for all your help! I’m thoroughly satisfied with our service. Thanks for all your help! More

by chrismoore687 Verified Customer Verified Customer

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Brian was informative, pleasant, cheerful and accommodating. DeHaven was on time, expedious and thorough. I appreciate the snacks and drinks available as I usually wait for my vehicle. accommodating. DeHaven was on time, expedious and thorough. I appreciate the snacks and drinks available as I usually wait for my vehicle. More

by fwapilot Verified Customer Verified Customer

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This was my "annual" oil change and check up. Now don't get shook,I probably put on less than 3000 miles last year. The visit there was fast and courteous . They also found my battery was getting Now don't get shook,I probably put on less than 3000 miles last year. The visit there was fast and courteous . They also found my battery was getting bad so I went ahead and had them replace it. Service was great! More

by DSBOTTS01 Verified Customer Verified Customer

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