Brian Marion

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We're glad that aspect of your experience was positive. Regarding the pricing concern you've raised, we value your input as it helps us improve. We understand that cost comparison is important, and we want to clarify that there are often factors that significantly impact pricing differences between direct OEM orders and dealership service, including warranty coverage, installation expertise, diagnostic labor, and availability of parts in our inventory at the time of service. While your example of shock pricing caught our attention, pricing can vary considerably depending on vehicle model year, specifications, and the type of service package involved.