Brian Lipman

I purchased a 2026 Ford F150 on June 6, 2026. I flew in from the Detroit area for this specific vehicle. This was a cash deal. I had 2 serious issues with this dealership. 1. They were very u I flew in from the Detroit area for this specific vehicle. This was a cash deal. I had 2 serious issues with this dealership. 1. They were very unorganized and even though this as a deal that was not financed through them it took several hours to have the paperwork completed. 2. We had an overpayment of $1000.00 that was paid by certified check that I brought to pay for the vehicle. After numerous phone calls over 2 months finally received my overpayment back. This to me was unacceptable. If I shorted them they would have demanded the payment before I left with the truck. It was only after multiple phone calls and speaking with several employees that we were able to get our refund. 3. In calculating the sales tax for Michigan they overstated the amount by $391.00, to date they have refunded me $248.50, the remaining $142.50, they would not refund to me, as the the Manager stated there was an additional fee that was not disclosed or stated on the contract for purchase. We had a signed purchase agreement. Nowhere on this agreement did they disclose a third party company that would handle out of state registrations. At no time was this discussed. This purchase was a Z plan purchase, they are only allowed a certain amount for document fees- which on my contract were stated and collected in the amount of $150.00. They refused to reimburse the extra $142.50. This dealership committed fraud by charging an undisclosed fee. To any future customers buyer beware. I understand that this is only $142.50 but I’m certain that if I owed them this amount they would do everything in their power to collect. Anyone can make an error, how a company handles that error defines that company and the people employed by that company. This doesn’t speak well for them. More

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