Brian Gilmore

I purchased a nearly $60,000 vehicle from Mark Wahlberg Chevrolet expecting the quality and inspection standards that should come with buying from a dealership at that price point. Unfortunately, my experi Chevrolet expecting the quality and inspection standards that should come with buying from a dealership at that price point. Unfortunately, my experience has been extremely disappointing. Within just a few days of bringing the vehicle home, it started having major electrical issues. The wipers would not shut off, warning lights were coming on, and the vehicle was acting erratically. After investigating myself, I found extensive mouse damage, wires chewed badly, mouse droppings throughout the engine bay, and clear signs this had been going on before the vehicle was sold. What makes this even more concerning is that the damage was hidden behind the plastic covers in the engine bay, not something a normal buyer would think to remove and inspect, especially on a vehicle with only 30,000 miles. This was not something obvious sitting in plain sight, which makes me question how this was missed during dealership inspection before the sale. I brought the vehicle back, and initially the dealership handled it well. They got me into a nice rental and told me to give them a few days while they looked it over. I made it very clear that I was concerned about the extent of rodent damage and stressed that the vehicle needed a thorough inspection. I dropped the vehicle off on Friday/Saturday, and by Tuesday I received nothing but a text saying my car was ready. No phone call, no explanation of the damage found, no discussion of repairs, just “it’s ready.” I then spent over five hours trying to get someone from the service department to simply answer the phone or return my calls. Call after call went unanswered, and when someone finally did pick up, there was still no real explanation, no transparency, and no urgency. For a dealership selling vehicles at this price point, that level of customer service is unacceptable. The lack of communication was almost as frustrating as the vehicle issue itself. I should not have to chase down a dealership for basic answers after spending nearly $60,000 on a vehicle that immediately developed major electrical problems. To give them another chance to make it right, I sent photos of the repairs their dealership performed, including the concerning wiring repairs I found myself. I received a text back apologizing and asking me to bring the vehicle back again. They offered to put me into another rental and mentioned they would introduce me to someone named Jeff, with no explanation of who he was or what his role was. I simply asked if Jeff could call me first and introduce himself before I made the long drive back and gave up my vehicle again, because I had a lot of questions and serious concerns about both the repairs and the dealership itself. After that message, I never heard from them again. The messages showed as read, but no one responded. What concerns me most is that the rodent damage clearly did not happen overnight. The amount of chewed wiring and droppings strongly suggests this existed before the vehicle was sold, which raises serious questions about the inspection process and whether this was knowingly overlooked. I did not spend this kind of money to inherit someone else’s major electrical problem. I expected honesty, proper inspection, and accountability. Instead, I’m left questioning the condition of the vehicle and whether I can trust the dealership at all. At this point, I want transparency, proper repairs, and confidence that I wasn’t sold a problem they already knew existed. More

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