Brian Anderson | Page 3

The only issue I had was feeling pressured with having to sign that evening to take a monthly payment that I felt was okay, but still high! I traded in my SONATA SE 2020 with low mileage 21K (excellent shape sign that evening to take a monthly payment that I felt was okay, but still high! I traded in my SONATA SE 2020 with low mileage 21K (excellent shape) and my lease was NOT until 7/16/23. I received a letter from your dealership that I had equity in the SONATA and would give me money back. For the NEW lease 1/16/23...I put 4K down, plus had to pay for another additional payment on my SONATA...$180.00 (Not even driving) and $335.00 on my NEW 2023 TUSCAN SEL. I felt I paid 2K more then what should of paid. With that much money down and trade in with at least 2K equity, my monthly payment should be at least $300.00 a month. It would of been nice to change the mileage a little higher then 10K per year. I hope in (3) years from now when my lease is up, that there will be more flexibly with down payment, mileage and lower monthly payment. I've been a good customer with a excellent driving and credit score and returning the leased vehicle with LOW mileage. I appreciate, Brian Anderson and Kenneth who provided fantastic service, but sometimes final decisions hinge on "upper Management" and not what Brian and Kenneth would have given me. I definitely, would work with Brian and Kenneth again. Thank you, gentleman! More

Report | Print

People are extremely friendly and attentive. Our sales associate Batoul was absolutely wonderful and I appreciate the time she took with us Our sales associate Batoul was absolutely wonderful and I appreciate the time she took with us More

Report | Print

I bought a used Hyundai from a non Hyundai dealer and lots of problems with it, but Napleton has been excellent in their service department. Today, I went to have the car appraised just to see where it s lots of problems with it, but Napleton has been excellent in their service department. Today, I went to have the car appraised just to see where it stood. Joe Williams not only got me top dollar for my trade in, but worked out a deal for me that convinced me to buy a new used vehicle from them. He listened to all my concerns, and was honest, friendly, and helpful. I would definitely recommend him if you want to buy a car from Napleton Valley Hyundai. All the staff I interacted with were kind, helpful, and listened. More

Report | Print

9 of 9 buys and any service appointment therein, I have only good experience with sales and service alike. only good experience with sales and service alike. More

Report | Print

Lucy was so great to work with! She answered all of my questions and walked me through everything very thoroughly. Her kindness really stuck out to me, as I’ve had some unpleasant e She answered all of my questions and walked me through everything very thoroughly. Her kindness really stuck out to me, as I’ve had some unpleasant experiences with people in the car buying industry, so working with her and experiencing such genuineness was a breath of fresh air. If you’re in the market for a car and you’re in the Aurora/Naperville area, stop by and see Lucy! :) More

Report | Print

Joshua Romero was wonderful at helping us get the best deal possible for our new car as well as explaining everything we needed along the way. The process was easy to follow and once we had decided on a p deal possible for our new car as well as explaining everything we needed along the way. The process was easy to follow and once we had decided on a price everything after was smooth sailing through the other departments of the dealership. The dealership itself was welcoming and relaxing to be in with friendly staff. More

Report | Print

Fantastic service! Very fast and organized! Joe Williams was very on point, extremley knowledgable! The whole team was amazing and helped us so much in buying our first Very fast and organized! Joe Williams was very on point, extremley knowledgable! The whole team was amazing and helped us so much in buying our first car. More

Report | Print

The dealership was great in helping me find my vehicle, especially Selina she was amazing! especially Selina she was amazing! More

Report | Print

Very professional yet family friendly. This is my go to dealership for all my vehicles. This is my go to dealership for all my vehicles. More

Report | Print

Selina was totally professional and went above and beyond to assist us. In addition Brian was extremely helpful in assisting us. to assist us. In addition Brian was extremely helpful in assisting us. More

Report | Print