Brian Albaugh

I am writing this review specifically about the extremely poor service I received from the Jeff Belzer’s Service Department in Lakeville. Based on my experience, I would strongly recommend taking your vehicl poor service I received from the Jeff Belzer’s Service Department in Lakeville. Based on my experience, I would strongly recommend taking your vehicle somewhere else for service. I scheduled an appointment for two specific issues: my service airbag light had come on, and there was a squeaking noise coming from the rear of my truck. I was asked to drop the truck off at 8:00 a.m. so they could look at it during the day. I agreed, but made it very clear that I needed the truck back by 4:00 p.m. At 1:28 p.m., I called to check on the status. I was again assured that the truck would be ready for me to pick up by 4:00 p.m. When I arrived at 4:00 p.m., after they had my truck for eight hours, I discovered that they had not even looked at it. Nothing had been diagnosed, nothing had been repaired, and no one had contacted me to tell me they were not going to get to it. The most frustrating part came when they brought my truck around. The gentleman who drove it out warned me that the service airbag light was on and told me it was not safe to drive. That was literally one of the two reasons I had brought the truck to them that morning. So after leaving my truck with them all day, calling to confirm it would be ready, and being assured that it would be, I left with the exact same problems I arrived with, including a safety issue they never even inspected. This was an incredible waste of my time and showed a complete lack of communication and respect for a customer’s schedule. If they were too busy to look at my truck, they should never have scheduled the appointment or assured me that it would be ready by 4:00 p.m. I will not be returning to Jeff Belzer’s Service Department. I will be taking my truck to a service center that can actually honor its appointments, communicate with its customers, and address potentially serious safety concerns. More

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I worked 40 years in the automotive industry. Brian is a top notch service advisor. Brian is a top notch service advisor. More

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Great experience. Everything went better than I expected! Sales to finance team. They all did a great job! Everything went better than I expected! Sales to finance team. They all did a great job! More

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I was greeted right away with a smile and hand shake i felt right at home! felt right at home! More

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Professional- Courteous- Informative I was good answers to all of my vehicle questions- Comfortable Customer Waiting Room to all of my vehicle questions- Comfortable Customer Waiting Room More

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Everyone was great except at cashier…I have more than enough GM Rewards to pay for my oil change ($71.) but even with my trucks VIN I couldn’t use them as I had forgotten my GM Rewards password…I was tol enough GM Rewards to pay for my oil change ($71.) but even with my trucks VIN I couldn’t use them as I had forgotten my GM Rewards password…I was told at another GM dealership all I would need is my email address, I gave that to them but at Belzer’s it wasn’t enough…I had to pay the $71.00 dollars…I’ve bought over a dozen NEW Chevys in the last 20 years, but my contact has left the Chevy business…will I buy my next vehicle from Belzer’s or Chevrolet?…hmmmm… More

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Efficient Courteous Organized while always putting the customer first ! The Sales Representative was AWESOME and service coordinated all after market accessories in one visit . customer first ! The Sales Representative was AWESOME and service coordinated all after market accessories in one visit . More

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Very good customer service Perfect time done work no long wait No problem find a location long wait No problem find a location More

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Sadly I’m very very very unhappy to write this review I had called and set an appointment to drop off my clarity which I bought not even a month ago from this location. Waited all day got the call it was r had called and set an appointment to drop off my clarity which I bought not even a month ago from this location. Waited all day got the call it was ready to be picked up was told it was all good to go. Came picked up my car drove the 30 min drive home to have the same issue still unfixed I have contacted them 2 times about this issue and they don’t seem to want to fix the issue. I got a 2018 Honda clarity plug in hybrid the hybrid battery isn’t holding a charge they said they charged it with a charger and it held a charge but it didn’t I drove the 30 minutes home and before I even made it home the battery had depleted back down to what it was when I bought it I charge the battery nightly which you would think would not need to be done as most of my drives to work are 15 minutes to work. Very unhappy with the fact that I keep having the same issue and I havnt even had the car a month! Will be calling again in the morning More

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Purchased a used Jeep from Jeff Belzer's in Lakeville - two days later my engine light came on - thus it needed a new battery (which would be covered under their warranty) so I scheduled my appointment for two days later my engine light came on - thus it needed a new battery (which would be covered under their warranty) so I scheduled my appointment for 8:00 a.m. and was told the appointment would be about an hour. Arrived 10 minutes early for my appointment at 8:00 a.m. Around 9:40 I went out to the service dept to see if my Jeep was ready - the guy (no idea his name as he never told me) said he would check on it and let me know. Half an hour later he came and told me it was my batter and they were getting it changed and had to then test drive it so it shouldn't be long. At 11:15 I went back out to the service dept to see what was going on - was told I had to talk to the guy who originally helped me but was no where to be found - so I asked another guy to help me - he found my paperwork on the first guys desk and said it was done and asked me to look out the window to see if that was my vehicle which it was. I then asked for a copy of my paperwork as I needed to get going to work and the guy said it would be another 15 minutes to get it which I told him to have it emailed to me as I was sick of waiting. Thus, I left the dealership at 11:30 - 3.5 hours later - this is absolutely horrible service (especially since I had an appointment) - I will never have my Jeep serviced at Jeff Belzer's again. More

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