Brent Schettler | Page 3

Rob was the dream salesman to work with. He made sure I got the value I wanted for my vehicle I was trading in and he made sure I was completely satisfied with my new vehicle. He went out of his way to ord got the value I wanted for my vehicle I was trading in and he made sure I was completely satisfied with my new vehicle. He went out of his way to order all season mats for me because the vehicle didn’t have them at the time of purchase. Literally the best experience I’ve ever had at a dealership by far. More

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Purchased a modified 2015 Subaru WRX STI out of state, and when the car arrived, it had a rod knock. This is after I specifically expressed concerns around rod knock and piston ring issues being that the and when the car arrived, it had a rod knock. This is after I specifically expressed concerns around rod knock and piston ring issues being that the car was modified, and they assured me that it went through their service department before being listed and is in perfect condition. Rod knock does not develop overnight. I reached out to the sales person Anando via email twice, and never heard back. At that point I reached out to the General Manager Brent who also ignored me. It wasn't until I mentioned that I will be leaving a negative review that Brent called me back with an attitude. I gave him a chance to make things right by offering to either take the car back or come up with a resolution. He said he would call me back before the end of the day, and I never heard back. Followed up with him via email one last time, and also did not hear back. I'm stuck with a $26000 car that I can't drive or sell. The entire experience from the beginning wasn't good with Anando not responding in time or at all until I asked the same question twice, and post sale just down right non-existent. I certainly wasn't expecting it from an Audi dealer. Beware... More

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Anando is excellent. Listens, finds what is wanted. I will work with him again People are courteous. Issues: 2 supposedly detailed cleanings at dealer. Still tar on rear panels and dirt on bottom of doo will work with him again People are courteous. Issues: 2 supposedly detailed cleanings at dealer. Still tar on rear panels and dirt on bottom of doors. Q7 should come with a rear shade and not be $370 extra. More

by JAIELLO1 Verified Customer Verified Customer

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Always great service. We a 2 SQ5’s now and will be adding an SQ8 sometime later this year. Plan to Be Audi customers for a long time. adding an SQ8 sometime later this year. Plan to Be Audi customers for a long time. More

by Jjschug Verified Customer Verified Customer

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I recently purchased a used 2019 BMW through Audi of Des Moines. The service I received was excellent! Would definitely recommend! Great team of people! Moines. The service I received was excellent! Would definitely recommend! Great team of people! More

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We were very impressed with our whole experience! Our sales person was very helpful & willing to spend as much time with us as needed. Everyone we spoke to there was very friendly and helpful...a real q sales person was very helpful & willing to spend as much time with us as needed. Everyone we spoke to there was very friendly and helpful...a real quality dealership! I would definitely recommend Audi Des Moines!! More

by Jpkrapfl Verified Customer Verified Customer

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Mercedes was awesome - I walked in off the street wanting to see a specific car from the website and she was assigned to me. She was extremely knowledgeable about the cars, the process and the company. She a to see a specific car from the website and she was assigned to me. She was extremely knowledgeable about the cars, the process and the company. She answered all of my questions very well and her follow-up has been impeccable. Brent and Aleksandr also helped during my purchase and were also very helpful. Highly recommend. More

by cj11 Verified Customer Verified Customer

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I had a very excellent experience buying my Audi! The team is awesome to work with and made this a wonderful experience!! Thank you all so much!!! team is awesome to work with and made this a wonderful experience!! Thank you all so much!!! More

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Audi Des Moines is every aspect was awesome. From Brian who explained every detail of the Q5 to Alex who was very professional outling the financials. I felt very welcome and have to say this experience wa who explained every detail of the Q5 to Alex who was very professional outling the financials. I felt very welcome and have to say this experience was the best ever! More

by Bdhillwoodrestore Verified Customer Verified Customer

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Great Company to work with and Brent Schettler is amazing at what he does in representing Audi! 1st class all the way. Thank You for my amazing Q8!!! at what he does in representing Audi! 1st class all the way. Thank You for my amazing Q8!!! More

by joni4 Verified Customer Verified Customer

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