Brendolyn Shaw

I recently purchased a truck from City Ford and had an excellent experience working with Brendolyn throughout the process. From the very beginning, she was responsive, knowledgeable, and genuinely helpfu excellent experience working with Brendolyn throughout the process. From the very beginning, she was responsive, knowledgeable, and genuinely helpful. Whenever I had questions, she either provided an answer right away or took the time to dig deeper and find the information I was looking for. She even went the extra mile by contacting other Ford dealerships to try to obtain previous service records so I could better understand the vehicle's history. One thing I especially appreciated was that there was never any pressure or sales tactics. Brendolyn was professional, patient, and focused on helping me make an informed decision rather than pushing me into a purchase. Since I was buying a used truck, I had several questions about the drivetrain, engine, and transmission. Instead of brushing those concerns aside, she coordinated with the service team and had one of the mechanics come out and speak with me directly about the vehicle, its condition, and what I could realistically expect moving forward. That level of transparency and customer service gave me a lot of confidence in my purchase. Overall, I was very pleased with how I was treated and with the effort Brendolyn put into making sure I had the information I needed. If you're looking for a salesperson who is responsive, honest, and willing to go the extra mile for her customers, I highly recommend. More

by searstj22 Verified Customer Verified Customer

Print

This was a great interaction. This dealership is very accommodating. They stayed after hours to make sure we got to drive our new car home! Everyone was super kind and straight fo This dealership is very accommodating. They stayed after hours to make sure we got to drive our new car home! Everyone was super kind and straight forward. They went above and beyond on our trade in, and had our payment where we needed it. More

by shriveramy3 Verified Customer Verified Customer

Print