Brandon Hocter | Page 4
Service Manager
Downtown Toyota-Subaru of Oakland
4145 Broadway Auto Row
Oakland, CA 94611
184 Reviews
Write a Review184 Reviews of Brandon Hocter
February 24, 2023
It doesn't matter if you make an appointment they take your care in for service so late you get back your car late. The customer service there sucks! your care in for service so late you get back your car late. The customer service there sucks! More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson , Jennifer
February 12, 2023
they were prompt with information and did look into all of my concerns. they also kept me informed. of my concerns. they also kept me informed. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
February 05, 2023
I always appreciate the consistency of the service and the availability for maintenance and other repairs. the availability for maintenance and other repairs. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
February 04, 2023
Great and fast service, even without an appointment! Thanks to the team for keeping my old car running like new! Thanks to the team for keeping my old car running like new! More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
January 30, 2023
It’s expensive to repair even small parts of car. Wish could be bit cheaper . Wish could be bit cheaper . More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n
January 28, 2023
Professional, gave clear explanations for the estimate, called prior to performing any work not included in the estimate, and were honest about work not needed. called prior to performing any work not included in the estimate, and were honest about work not needed. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
January 28, 2023
Easy to make appointments and the service reps are thorough when providing an estimate. They will call before doing any additional work, and they were honest about work that doesn’t need to be done. thorough when providing an estimate. They will call before doing any additional work, and they were honest about work that doesn’t need to be done. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
January 27, 2023
Great customer service. Friendly and helpful staffs to fix my issue, we will definitely come back for service. Friendly and helpful staffs to fix my issue, we will definitely come back for service. More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
January 23, 2023
I scheduled a maintenance service on-line for my 2021 Subaru Legacy selected a 10:30a appointment time I waited more than 3 hours for my general maintenance inspection. My issue is why schedule an appoin Subaru Legacy selected a 10:30a appointment time I waited more than 3 hours for my general maintenance inspection. My issue is why schedule an appointment if I’m expected to wait for 3 hours before getting my car serviced the problem could be on-line scheduling but no one offered an explanation for my long wait this is where the car was purchased so taking it there for service seemed the correct thing to do, please advise about alternatives for scheduling service appointments for my vehicle More
Other Employees Tagged: Vern Chao, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson

