Brandon Bart
Brandon Bart at Klaben Ford Lincoln

Brandon Bart | Page 8

Quick Lane Assistant Service Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
108 Reviews

Dealership Experience

4 yrs

Industry Experience

14 yrs, 7 mos

5.0

108 Reviews

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108 Reviews of Brandon Bart

May 20, 2024

Dealership Rating
Employee Rating

All the Klaben people have been great to work with. Chris at the body shop was extremely helpful. More

by JMANN5
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Eli Alston

May 10, 2024

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Both Brandon and Ali are very helpful. They both have a great attitude and are a pleasure to deal with. More

by donbarrett51
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eli Alston

April 25, 2024

Dealership Rating
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Great service, great speed, team is super helpful with addressing any and all concerns and continuing to take care of myself and my family! More

by kcrowe1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan D'Achille, Alisea Kight

April 15, 2024

Dealership Rating
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He was extremely helpful and met our emergency needs this past weekend. We felt confident as we traveled back to PA with our tuneup and battery. Thank you! More

by 1naomidennis
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Recommend Dealer
Yes

February 15, 2024

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Efficient and prompt service. Friendly staff that gave thorough explanation of services that were performed. More

by STEW300
Service Price Transparency
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Recommend Dealer
Yes

December 12, 2023

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Brandon is amazing. Whenever I have something go wrong with my car he’s always able to get me in quickly: He’s honest of what needs done and what is not a necessity. I h More

by telley
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Webster, Alisea Kight , Justin Russell

November 29, 2023

Dealership Rating
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It’s good. There were two things they could have down to my vehicle if they’d called and told me instead of telling me when I picked it up. Now I have to brin More

by DIE4BRUCE
Service Price Transparency
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Recommend Dealer
Yes
Dec 04, 2023

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Quick Lane. Your high marks and kind words are very much appreciated. Please know that we pay close attention to all feedback and comments received. We reflect on the positive feedback as well as the areas where we failed to deliver the level of service you expect and deserve. We then incorporate our learnings into coaching, counselling, celebrating, training and even process improvements. I apologize for the lack of communication and related inconvenience associated with your recent visit. Although unforseen challenges may arise, we always maintain empathy and respect for you, the customer. We appreciate your patience, understanding, and continued patronage at Quick Lane. I and the entire team remain at your service. Jeremy Webster, Service Manager, Quick Lane of Kent.

October 30, 2023

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Employee Rating

He was very helpful, patient, and a comedian. He derserves a promotion if i’m being honest. More

by transom3
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

October 04, 2023

Dealership Rating
Employee Rating

Always a positive experience at Klaben. No matter who I work with they are courteous, professional and knowledgeable! Value is not measured in dollars and cents but knowing that the job i More

by TJPATTIE
Service Price Transparency
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Recommend Dealer
Yes

September 28, 2023

Dealership Rating
Employee Rating

I didn't notice until after I got home, but I noticed oil drips on my garage floor, indicating that it wasn't wiped clean after the work was done. My washer fluid wasn't topped off either. More

by MOONER93
Service Price Transparency
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Recommend Dealer
Yes
Sep 28, 2023

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and share your honest feedback with us. We share this with our entire team and reflect on its content to better understand where we are succeeding in providing the level of service our customers deserve as well as realizing our failures and where improvements are needed. Without your feedback, we would not have known where we failed in meeting and exceeding expectations. We sincerely apologize for any inconveniences this may have caused you. We would love to take care of these issues for you and double check the other work. We attempted to reach out to you and were not able to contact you, please feel free to contact us at any time to discuss this matter. Thank you in advance for allowing us to make right a situation we clearly created and for the opportunity to restore your confidence and trust in our customer first culture. Again, thank you for your feedback. I and the entire Quick Lane team remain at your service.-Jeremy Webster, Service Manager, Quick Lane of Kent

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