Brandi Ford-Rodgers | Page 6

Great place to buy your first car! Everyone was very welcoming and friendly, from the time I came in and left. Thank you BMW. I would like to give a special thank you to Ron Askew and m Everyone was very welcoming and friendly, from the time I came in and left. Thank you BMW. I would like to give a special thank you to Ron Askew and my new service advisor Brandi Roger's. What a great team! Thank you, I will send all my family and friends to BMW of silver Spring More

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BIMMERLOVER4EVER I'm a huge BMW Lover and I had a fully loaded 550i xDrive that was getting up in miles. I decided it was time to go get another BMW. I immediately I'm a huge BMW Lover and I had a fully loaded 550i xDrive that was getting up in miles. I decided it was time to go get another BMW. I immediately called my Service Director, Ms. Brandi Rodgers and asked her who'd she recommend in the Sales Department? Her response was quick, Karen Herbert. I laughed, I thanked her for the referral, said my salutation to her and we hung up. Days went by and then I remember that I was supposed to call the Dealership and see if I can speak to Ms. Karen for an appointment. I called the Dealership, spoke to a really nice Lady on the phone and I asked her when or if Ms. Karen be in on Saturday (September 2019). She said that she'd be ther on Saturday, I said great and see you then. I got there on Saturday afternoon, walked in the BMW of Silver Spring Dealership, went to the Front Desk and asked to speak with Ms. Karen. They pointed to her Office, I went there straight away. I introduced myself to her and said that Ms. Brandi referred me to you. I gave her the spell of my situation, and that I need a new Car. OMG, she was so nice, and calm. She has such a sweet spirit about her. That truly helped me relax because it can get stressful and your guards are already up because you don't want to be taken advantage of. Oh, no, no, no, not with Ms. Karen. She really listens to what you say, she puts your mind at ease, she doesn't try to persuade you into a direction where you don't want to go. You know how some Client Advisor's are, they're only looking out for themselves. She's not aggressive, or tries to cut you off when you're talking, she's patience and her professionalism speaks volumes. When it was all said and done, I couldn't get the Car I wanted per THAT sales manager lady. I thought to myself fine, she's not the Christ. I told Ms. Karen I've had BIMMER's before, why is she being so difficult? No worries, God already worked it out, and she DOESN'T have the final say, He does. Karen said she will keep looking for me and get back with me when one becomes available. Weeks went by and Karen called me about a Car, I told her I wasn't interested into that one. Thanks for looking out for me but no Ma'am, I don't want to go with my main features in the Car that I won't live without. She understood and knew already that I wouldn't like that one. At least she called me like she said she would and tell me about a Car that came close to what I wanted in my new Car. I think it was a few days later Karen called me and left me a voicemail. She said to call her asap because she found a Car that I would love. She's holding it for me and that I need to come see this Car now. I laughed so hard when I heard her voicemail. After I heard her message, I called her. She picked up and told me to get there now. We both laughed, I said really? She said yes, I'm going to absolutely love it. Karen said it doesn't have all the features I want but it has the majority. I said I literally just left the Gym, she said for me to come now. I said ok, I'm on my way. I got there, and yes I ABSOLUTELY love that Car. It was already approved by the Sales Manager (Mr. James). I said really already, we both laughed. I test drove it and it drives wonderfully and the new features are awesome. It looks absolutely beautiful. I said ok, lets go talk to Mr. James so I can thank him for finding and approving the Car for me (he's absolutely wonderful, I highly recommend him!). Then she took me to Mr. Andrew in Finance (I highly recommendI met Mr. James and we went through the everything together. Came to a bottom line that I was comfortable with and signed on the bottom line. I walked away with a great deal, and a beautiful new 2019!! Ms. Karen Herbert thank you so much for everything, your due diligence, and for putting the customer first! Happy Sales to you Pretty Lady & God Bless You Royally!! More

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BMW Service Team The service team here is exceptional! I have enjoyed working with John Betrand, Kevin Pitamber, Brandi, Romain, Jessica, Ella, Patrick, Daniel, Neal, The service team here is exceptional! I have enjoyed working with John Betrand, Kevin Pitamber, Brandi, Romain, Jessica, Ella, Patrick, Daniel, Neal, the BMW geniuses, the Service manager Joe, and several others who have made my experiences here at BMW particularly fantastic! The team working here in Service will really take care of you and look out for your vehicle! I have always enjoyed my experiences here and my car has been very well taken care of! More

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Karen is Awesome My family and I are repeat customers at MileOne and I know that we can always depend on our sales representative, Karen Herbert’s expertise to deliver My family and I are repeat customers at MileOne and I know that we can always depend on our sales representative, Karen Herbert’s expertise to deliver the right vehicle that suits our automotive needs. Karen is very knowledgeable, attentive and genuine. I highly recommend Karen because she is awesome!!! More

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Professional service I love BMW of silver spring .My service manager Brandi always take care of all of my service needs she always professional and knowledgeable. Keep up I love BMW of silver spring .My service manager Brandi always take care of all of my service needs she always professional and knowledgeable. Keep up the great work More

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Great The experience was wonderful and the price that I wanted. The agent worked hard to make this happen. Ron keep up the good work. Every time I go there The experience was wonderful and the price that I wanted. The agent worked hard to make this happen. Ron keep up the good work. Every time I go there you seem to be the sales agent working hard and staying late. Provided star treatment. More

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Love my bmw I had the best experience at bmw silver spring my service manager brandi Rodgers is the most friendly professional I've dealt with at a dealership i w I had the best experience at bmw silver spring my service manager brandi Rodgers is the most friendly professional I've dealt with at a dealership i will always service my vehicle there as long as she is there. They always give me a great loaner and keep me updated on my repairs thanks for the great service More

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Best Service I recently brought my x3 in for the first service and I was blown away by the great customer service I received from my advisor Brandi Rodgers and als I recently brought my x3 in for the first service and I was blown away by the great customer service I received from my advisor Brandi Rodgers and also the loaner car department. BMW of silver spring is the most personable accommodating dealership I have been to in years. I look forward to my next visit. More

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Excellent personal attention to all of my questions regardin I found great patience and interest on the part of the sales staff to answer all of my questions and help me to feel confident with my decision to pu I found great patience and interest on the part of the sales staff to answer all of my questions and help me to feel confident with my decision to purchase a vehicle. There was no pressure whatsoever to influence my decision other than to answer my questions clearly. It was a great experience. More

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Mr. Askew was Professional & Delivered Excellent Service As a woman shopping for a car, I often end up with some fast talking salesman who makes the fatal mistake of treating me like a helpless damsel in dis As a woman shopping for a car, I often end up with some fast talking salesman who makes the fatal mistake of treating me like a helpless damsel in distress. I must say that this has never been my experience with BMW of Silver Spring, and it certainly was not the treatment I received from Mr. Ron Askew this third time around. From the first time I met him, Mr. Askew told me that he had a no-hassle, easy-going sales style, and that he would work with me to ensure that I get the best possible deal. Well I can certainly say that he kept his word last week. I met him for what I thought would be a quick test drive (as I was still in exploratory mode), and ended up driving off a few hours later in a brand new X2. Mr. Askew remained above board, listened to what I was looking for, and delivered the perfect vehicle. No judgement, no double talk, and always the consulate professional. I would highly recommend seeking him out for your next BMW purchase. More

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