Brad Seabury

I had a really horrible experience at this location this morning. I've been taking my car for oil changes since 2020 when I purchased the car from Maus Nissan. Usually Arthur Seabury services my vehicle an morning. I've been taking my car for oil changes since 2020 when I purchased the car from Maus Nissan. Usually Arthur Seabury services my vehicle and I've had nothing but pleasant interactions. My account I think has switched to a woman whos name starts with F and she has also been very kind. Today everyone looked like they were standing around doing nothing, and I sat in my car for at least 3 minutes before being serviced. I go to sit in the waiting room and you all told me that my hood latch was not working. My hood latch was working when I brought the car in, your tech told me that he was able to open it fine, and then the second time he opened it it was broken. This is all the information I was given. You all broke my hood latch, and then when I asked for a rental car which was suggested by your own staff, the woman who was servicing me, I was met with nothing but rudeness. We went to speak with the service manager Brandon Cruz Jr, who I have never seen before. As we walk up he is carrying on a conversation with another staff member about ozempic, he sees us standing there and finishes his conversation before addressing me and your staff which was incredibly rude. I told them the situation and I said I needed to leave by 9:30 to get to work. I was told you could give me a rental and Brandon says "Why would I do that?" ,......UH because you broke my car. I don't want to drive without access to the hood. I explained this and he said "your car drives fine you can bring it back, why do you need access to the hood." I explained a situation where I diagnosed a misfire on the side of the road and his response was "and youre going to fix that yourself on the side of the road?" It was just so absolutely rude and belitting. I asked him how much the rental would be and he said "i dont know like $45" and I said "you can't comp $45???" and he just kept repeating "why would I do that. Why would I do that?" BECAUSE YOU BROKE MY CAR. I am really not asking for a lot, to borrow a rental for the afternoon while you fix my hood. He couldn't even guarantee that he would fix it. He just said "I can take a look". Not ONCE did he ever show any interest in helping me or giving me an ounce of customer service. He was belittling and unbelievably rude. I told him I live in Palmetto. I need to be able to get home. He could've simply said "I'm really sorry our policy doesnt cover a rental" and I wouldve probably just paid for it and been on my way. Instead he was so rude. I went into the office and one of the workers asked me if I had been helped and I just said that I have never seen that guy out there before but he was the rudest person I've ever dealt with in customer service. This guy looks no older than 24 years old. He then stormed in and said I cant cuss in front of customers like that (there were no customers in there and he is an xxx). He told me to not bring my car back and was just completely combative the entire time. Absolutely unbelievably poor customer service. I have never seen this guy before and I have been taking my car here for oil changes since 2020. More

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I don't like this dealer ship especially some of the servicemen very rude in disrespectful cause me to go back to my old dealership. They don't keep up with the work already done on my car. In are very servicemen very rude in disrespectful cause me to go back to my old dealership. They don't keep up with the work already done on my car. In are very disrespectful I have work with three of them are good but rest of them know way. More

by MARGOGATHERS Verified Customer Verified Customer

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The truth is they messed up my air pressure and didn’t rotate my tires properly. The service manager made it right. The reason I gave five stars is because he didn’t give me a problem fixing the issue. rotate my tires properly. The service manager made it right. The reason I gave five stars is because he didn’t give me a problem fixing the issue. More

by josephegolden Verified Customer Verified Customer

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Dropping off my car: the people “ working “ they were not paying attention ( they were talking, and laughing ) to customers coming in. Had to wait for them to pay attention because they didn’t know I was paying attention ( they were talking, and laughing ) to customers coming in. Had to wait for them to pay attention because they didn’t know I was there When I signed for a service the price was 10.00$ when I came to pick up my car they were trying to charge me 150.00 because they didn’t know I had Maus care ( I let them know when I dropped off my car. More

by SANTI0490 Verified Customer Verified Customer

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Brad has proven to be the best hung about our experiences at Maus Nissan. He always goes above and beyond to make sure our car is taken car of quickly and efficiently and keep us in the loop by communicatin at Maus Nissan. He always goes above and beyond to make sure our car is taken car of quickly and efficiently and keep us in the loop by communicating with us along the process! More

by Rodney.laney1996 Verified Customer Verified Customer

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This dealership has been the best from day one. The option to have my truck picked up and maintenance performed while I’m at work is the best. When all I want is the included Maus care service I’m The option to have my truck picked up and maintenance performed while I’m at work is the best. When all I want is the included Maus care service I’m not pressured to spend more. My only regret is that the Titan has been discontinued and I won’t ever be able to upgrade when it’s time. More

by johnaellis9235 Verified Customer Verified Customer

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It was a very pleasant experience. Customer lounge area was very spacious and love the coffee. Everything worked out wonderfully. Customer lounge area was very spacious and love the coffee. Everything worked out wonderfully. More

by grg8ga Verified Customer Verified Customer

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Awesome service as usual. . a bit much with up sale of stuff that is unnecessary . a bit much with up sale of stuff that is unnecessary More

by STREETOPERATIONS Verified Customer Verified Customer

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Amazing crew! Got me in and out pretty fast and helped me figure out what I needed (I know nothing about cars) Got me in and out pretty fast and helped me figure out what I needed (I know nothing about cars) More

by 16JONATHAN.B Verified Customer Verified Customer

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Fast, honest and competent service. Britten was a great service representative. Made my car safe to drive. Again. Britten was a great service representative. Made my car safe to drive. Again. More

by Sandi Verified Customer Verified Customer

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