Brad Grout | Page 9

2019 Taurus bought 2019 Taurus .....as usually needed registered and inspection .....also needed to replace rubber apron under front bumper ..even thought wrong p bought 2019 Taurus .....as usually needed registered and inspection .....also needed to replace rubber apron under front bumper ..even thought wrong part came in service department reordered right part and installed in timely and professional manner ...Great Job More

by martint301 Verified Customer Verified Customer

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Had a great buying experience! From Brad in sales and then Jimmy in business office and then Phil and Rudy in service- a great experience!! then Jimmy in business office and then Phil and Rudy in service- a great experience!! More

by bcm1974 Verified Customer Verified Customer

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2019 F150 The dealership did a very good job with the pricing and paper work. Unfortunately the RMV was not as cooperative. Took a few extra days to get the t The dealership did a very good job with the pricing and paper work. Unfortunately the RMV was not as cooperative. Took a few extra days to get the truck registered. More

by mike moan Verified Customer Verified Customer

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Excellent Work - Very Professional These people were a pleasure to dealt with. Th service personnel were outstanding and extremely knowledgeable. They promptly diagnosed my problem and These people were a pleasure to dealt with. Th service personnel were outstanding and extremely knowledgeable. They promptly diagnosed my problem and fixed right the first time. This is a very professional and well-run operation. More

by brian Verified Customer Verified Customer

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GREAT SERVICE Exceeded expectations as they serviced my vehicle before they promised with good communication. they went the extra step. Had a hard time finding som Exceeded expectations as they serviced my vehicle before they promised with good communication. they went the extra step. Had a hard time finding someone to do an emergency service and they stepped up. More

by rickp3 Verified Customer Verified Customer

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Dealer worked hard to pair me with the right truck. Open and honest process from start to finish. I found the pricing to be very competitive. Nice job! and honest process from start to finish. I found the pricing to be very competitive. Nice job! More

by REIDYRONALDT Verified Customer Verified Customer

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The Best Car Buying Experience! The two biggest car buying concerns for me were price and process. I was determined not to over-pay for the vehicle. I did my homework and researched The two biggest car buying concerns for me were price and process. I was determined not to over-pay for the vehicle. I did my homework and researched prices on the internet, Edmunds, and Consumer Reports. I also thoroughly researched the value of my trade-in, a 2016 Ford Explorer XLT. I had been to 4 dealerships prior to going to Colonial Ford on Maple Street in Marlborough. I had what I thought was a good deal lined up at another Ford Dealership and I didn’t think that Colonial could match their price. I was wrong! Colonial sold me the new car for less and they gave me the most money for my trade-in vehicle! I was pleasantly surprised and glad that I stopped there. The process was absolutely seamless. I drove away in the newly registered and insured 2020 Platinum Ford Explorer on the same day that we made the deal. The dealership took care of everything, including getting me new plates. Mark Babineau was great to deal with. He answered all of my questions and helped speed the sales process through the “red tape.” The salesman was great too. He went over the vehicle with me and demonstrated the key features. The Platinum Explorer is loaded with technology features and he explained all of those to me. He connected my cell phone to the vehicle and set up the Android App. He also set up Ford Link for me. The guys who work at this dealership are not your “typical” car salesmen. They are professionals and they don’t the traditional sales tactics “what can we go do get you to buy the car today…I have to check with the manager, etc…” They weren’t pushy at all. They contacted me after the sale to make sure that everything was ok and to see how I liked the vehicle. – That’s commendable because they already made the sale and there was nothing in it for them to follow up with me. That was such a nice touch – to see if I had any questions or problems with the new car. You cannot go wrong with this dealership! Brian More

by brian Verified Customer Verified Customer

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Great Service manager and service advisors were awesome The service was great and they got me right in and out the door had my parts in stock everyone was helpful when I asked for updates on my vehicle The service was great and they got me right in and out the door had my parts in stock everyone was helpful when I asked for updates on my vehicle More

by RUDYE25 Verified Customer Verified Customer

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All fixed in one day!!!! All concerns where addressed and take care of in one day keeping my down time to a minimum. The team at Colonial has always turned things around for All concerns where addressed and take care of in one day keeping my down time to a minimum. The team at Colonial has always turned things around for me quickly. More

by AMERICANDREAMPURCHASE Verified Customer Verified Customer

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The only retailer I considered for a second purchase. I hadn't purchased a used car since 1981. Brad and the Service Dept. smoothed the path and responded to my concerns. My Service Writer made a poi I hadn't purchased a used car since 1981. Brad and the Service Dept. smoothed the path and responded to my concerns. My Service Writer made a point to contact Mark B. who picked up the tab for programming extra keys that I needed (my purchase was a former Hertz RAC that was missing an extra key). More

by John S. Verified Customer Verified Customer

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