Boun Temmerath | Page 21

Very clean and accommodating lounge area, customer service was great. Only downfall was the wait time for an oil change to be completed. Had an appointment and I still waited 2 1/2hrs for oil change, service was great. Only downfall was the wait time for an oil change to be completed. Had an appointment and I still waited 2 1/2hrs for oil change, cabin air filter change, and car wash to be completed. More

by chelsia.reina Verified Customer Verified Customer

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Came in for a tire repair and ended up getting the tire replaced. Service took about two hours but it's understandable since they tried fixing the tire first. No issues at all, great service as always and replaced. Service took about two hours but it's understandable since they tried fixing the tire first. No issues at all, great service as always and the waiting area is comfortable enough to wait for your car. More

by N.DOMINGUEZC Verified Customer Verified Customer

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Extremely happy with the service department. The staff was very friendly and knowledgeable. I will definitely go back. The staff was very friendly and knowledgeable. I will definitely go back. More

by KYRSTENG Verified Customer Verified Customer

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I came in for a VW recall issue and oil change and was told there were no discounted service offerings or coupons available. I got 'upsold' 2 overpriced air filters against better judgment for a fleecing told there were no discounted service offerings or coupons available. I got 'upsold' 2 overpriced air filters against better judgment for a fleecing $112 installed and came home later that day to have service discounts offered to me in my email from Rudy Luther dealerships?!?! Not happy...and, to make matters worse - I responded to a Service Manager's text message asking me if I had an exceptional experience and that I'd be getting a survey from VW in my email and to reach out to him if it was anything but that - I've tried to call the dealership TWO times without a return phone call yet??? Disappointed in Rudy Luther ... More

by mps7029 Verified Customer Verified Customer

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The customer service provided was professional. I would have preferred the wait time to service the car to have not been 3 hours and 30 minutes. Overall experience regarding customer care was grea I would have preferred the wait time to service the car to have not been 3 hours and 30 minutes. Overall experience regarding customer care was great. More

by zoityce_2 Verified Customer Verified Customer

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Brought my car in for leaking coolant and a check engine light.service provider didn’t offer an alternative means of transport.stayed in lobby for an hour.after finally pestering the guy I was provided with light.service provider didn’t offer an alternative means of transport.stayed in lobby for an hour.after finally pestering the guy I was provided with a ride home and promise that my car will be diagnosed the following day and repaired by the evening.no communication came my way until I finally called to be told it might take another day.by evening following no communication until afternoon after which I was told to wait until the day after.finally I got the bill of sale with overpriced parts and triple diagnostic fees.in short worst experience ever I started serving my car in VW brooks ale since 2019 when I bought it. More

by CALONDIGI Verified Customer Verified Customer

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Called and made a appointment which they didn’t keep and couldn’t keep and couldn’t let me know when they could couldn’t keep and couldn’t let me know when they could More

by Tko Verified Customer Verified Customer

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I was frustrated to bring my new vehicle in twice within first 2 weeks, however, Jason (Service Mgr) heard me and helped quite a bit. first 2 weeks, however, Jason (Service Mgr) heard me and helped quite a bit. More

by jpstevens42 Verified Customer Verified Customer

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They typically do a good job on service levels and keep you updated on progress as you wait. you updated on progress as you wait. More

by richwetsch Verified Customer Verified Customer

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Having issues with my tired and after 3 times of bringing my car in I still have no answers. Not only did I purchase my car from the dealership but I brought it brand new and just hit 10,000 miles after almo my car in I still have no answers. Not only did I purchase my car from the dealership but I brought it brand new and just hit 10,000 miles after almost 2 years of driving it. My tires need to be replaced and these people refuse to do anything other than “test drive” it. It’s bull More

by CAITLYN.COWGIRL Verified Customer Verified Customer

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