Bob Borman | Page 73

Communication matters! Thanks to Adam, Michael, and Bob for making our purchase of our 2017 grand sport Limited addition so awesome! Within minutes of me inquiring about a Thanks to Adam, Michael, and Bob for making our purchase of our 2017 grand sport Limited addition so awesome! Within minutes of me inquiring about a car they had on their lot I had one automated email and one live text. The following morning a phone call to answer my questions and make the deal. Follow up calls, emails, and texts to make sure everything was ready for my wife and I to take fast delivery of the car. Adam even arranged for Michael to pick us up from the airport and taken to the dealership. Bob exicuted the paperwork in record time so my wife and I could get on the road back to Arkansas. Great job Elkins family for making this a fantastic experience!! Kevin & Lisa Merrill Harrison, Ar. More

Report | Print

Spectacular From Start to Finish Though Ive purchased many cars in my life, I was a bit apprehensive after I recently decided I wanted to Lease a vehicle for the first time ever. I Though Ive purchased many cars in my life, I was a bit apprehensive after I recently decided I wanted to Lease a vehicle for the first time ever. I had the auto picked out (a 2018 Chevy Malibu LT) but was not thrilled to begin the "shopping/leasing" process. I did so at ANOTHER local Chevy dealer from whom I had purchased my last car and after 5 minutes there early in the process, the experience was so negative I made up my mind to go to another dealer--it was Elkins--even though the first one was much closer. I wont name the other Chevy dealer except to say 4 Letter Name beginning with M near a major shopping mall. Long story short: from the time I first walked in to Elkins about 2 weeks ago until the Lease transaction was completed and the car delivered yesterday (10/10/18) every person I interacted with was not only informed and friendly, but very patient with this first time Car Lease customer. Salesman Jim Marks was personable and did most of the initial interaction with me. the initial proposed deal was good (I had done some online research) but when he turned me over to General Sales Manager Bob Borman everything went from good to great. Mr. Borman was equally personable and really rearranged the numbers (costs, incentives, value added things etc.) that made it impossible NOT to finalize everything with Elkins.He had to secure the precise car I wanted from another Dealer and did so immediately.He was extremely busy at all X but made as much time for me (on one of my three visits I was accompanied by my girlfriend) as I felt I needed. I briefly met Adam Elkins who was also very personable--that is important to me--and since new autos have massive tech components, they inroduced me after the zillions forms were signed,to a wonderful Tech expert employee(Michael Fofana) who patiently sat with me in the vehicle for an hour going over everything and setting up most of the tech, entertainment, safety and directional features. Mr. Fofana realized that I'll have an obvious need for additional guidance and we agreed to communicate as often as necessary in the future on that. Marks and Borman also encouraged and almost insisted that I get back to them personally with any future questions or concerns. They were salesmen and had a job to do but they each did it in one of the most pleasant,professional ways I had ever encountered in my car buying history and experience. Lets see how the future Service Department does and whether their excellence and availability will continue now that I have signed on the dotted line--about 50 dotted lines actually--but MY bottom line: buy or Lease your Chevy from Elkins because from Top to bottom, so far, they are wonderful. More

Report | Print

Phenomenal Elkins Chevrolet is like family. We have leased with them before and are extremely happy with how we are treated from the first step to the last. Tony Elkins Chevrolet is like family. We have leased with them before and are extremely happy with how we are treated from the first step to the last. Tony continues to be knowledgeable and efficient as our salesman as well as friendly. Major kudos all around. Thank you everyone involved in the process. More

Report | Print

Without a hiccup The whole team was right on point! Lori and bob, made the deal happen smoothly, Adam was great for my trade in, richard was a great help finding my tr The whole team was right on point! Lori and bob, made the deal happen smoothly, Adam was great for my trade in, richard was a great help finding my truck over the phone and was always prompt to return a call with an answer and the gentleman in the garage who cleaned my truck one last time. The whole team deserves a pat on the back. Well done, customer service at its finest!!! Thankyou!! More

Report | Print

Fair, Honest, Trustworthy After shopping for a new family car at a couple of other Chevrolet dealerships in the area, we went to Elkins because they seemed to have the best inv After shopping for a new family car at a couple of other Chevrolet dealerships in the area, we went to Elkins because they seemed to have the best inventory on site. Besides that, their online reputation speaks volumes compared to others in the area - and we learned it's for a very good reason. My husband and I are very honest, no BS people and we wanted to pay a fair price for a new Traverse. Not only did the team at Elkins educate us on all the functionality of the vehicle, they advised us about other Chevy models that we were thinking about in the future, and worked their finance magic to let us walk out of the door that night with our new car... totally NOT what we expected! We assumed we'd get wheeled and dealed, and have to leave that night then maybe come back a couple of days later. Nope. The staff at Elkins really treated us with respect, honesty and flexibility with our new purchase. It was very important to them that we felt satisfied with our decision and price we paid because they wanted us to have a positive experience. We'll be shopping Elkins for a VERY long time now and recommending to all of our friends/family in the area. Their customer service was unparalleled! More

Report | Print

Silverado purchase 3 cars in one night for our family and it went very good. Sianna and Bob worked very hard to get it all done in a timely manner as well 3 cars in one night for our family and it went very good. Sianna and Bob worked very hard to get it all done in a timely manner as well More

Report | Print

Excellent Experience Great experience at Elkins Chevrolet. Everyone was friendly and knowledgeable. Bill Wiler took care of all of my needs and I will gladly recommend him Great experience at Elkins Chevrolet. Everyone was friendly and knowledgeable. Bill Wiler took care of all of my needs and I will gladly recommend him and this Marlton location to anyone who's in the market for a vehicle. More

Report | Print

More than just selling cars Elkins Chevrolet went above and beyond to make my truck buying experience an excellent one. My happiness was their top priority. Never once did I feel Elkins Chevrolet went above and beyond to make my truck buying experience an excellent one. My happiness was their top priority. Never once did I feel pressured into making a purchase. Bill and Adam made sure I was completely satisfied, and they emphasized that it was about so much more than selling me a car. Their goal is to create a lifelong relationship between dealer and buyer. I have to admit, I have never been more comfortable purchasing a vehicle, and I will always give them the first opportunity to meet my vehicle needs in the future. I entered Elkins a stranger, and left as family. Thanks for the new truck! More

Report | Print

New Traverse The General Sales Manager Bob worked hard to get the car we wanted at the price we needed. Kevin the salesman was very friendly and dedicated. We had The General Sales Manager Bob worked hard to get the car we wanted at the price we needed. Kevin the salesman was very friendly and dedicated. We had a very nice experience. More

Report | Print

Excellent experience My wife and I just closed on a car with Elkins. This is our first experience with the dealer as we are out of state customers. When I saw the price on My wife and I just closed on a car with Elkins. This is our first experience with the dealer as we are out of state customers. When I saw the price online and called to inquire Mike Montez and Derek were more than helpful. We set up a time and came in to sign for the vehicle. One big issue however was that the vehicle we were about to sign for was FWD and not AWD. This was my mistake and we only discovered it at closing... Mike and Derek didnt flinch, we closed up for the night and came back the next day. Mike helped us into the same model but in AWD and helped keep our payments right around where we had wanted to be. A huge thank you to Mike and everyone at Elkins, we love our new Chevy and couldnt be happier with the experience. The guys really came through and made it a point to make sure we got exactly what we wanted. More

Report | Print