Blake Owens

I am extremely frustrated with this dealership’s handling of my Chevrolet Volt. After a $6,000–$8,000 repair estimate and a $2,050 labor quote that was never adequately explained, I had to arrange outside te of my Chevrolet Volt. After a $6,000–$8,000 repair estimate and a $2,050 labor quote that was never adequately explained, I had to arrange outside technical assistance to get the car running. My Volt was towed here, and I was told the power inverter module and HPCM2 needed replacement. The dealership said the necessary parts were unavailable, so I sourced used replacement components independently. The dealership then physically installed those components. After installation, I was told their technical specialist could not complete the programming because the donor ECU’s VIN was locked. They attributed the problem to the used parts and said they were unable to proceed. I then arranged help from an outside computer specialist. With that specialist’s assistance, I completed the programming in the dealership’s parking lot, including unlocking the donor ECU, changing its stored VIN to match my vehicle, reprogramming and remapping the computer, and completing the security and immobilizer procedures. We got the car running. That outcome made me question the dealership’s explanation and labor charges. I repeatedly asked service advisor Blake Owens for a detailed breakdown of the $2,050 labor quote. The response kept coming back to “you approved it.” When I escalated my concerns to service manager Dwayne Boyd, I was told they had spent “hours and hours” on the vehicle. I still did not receive a clear accounting of the specific work performed, the time associated with it, or how the charges were calculated. I found those responses dismissive and unacceptable. I understand that diagnosis and troubleshooting take time, particularly with used electronic components. I am willing to pay for legitimate work. But being told “you approved it” does not answer reasonable questions about a bill, especially when outside assistance was ultimately needed to resolve the programming issue and get the vehicle running. The outside specialist also strongly suspects that my original components may not have needed replacement and that fault codes may not have been properly cleared during diagnosis. That is the specialist’s assessment, not a confirmed finding. I am having the removed components independently evaluated and will update this review when I have documented results. To add to the frustration, the car was filthy when I picked it up. A courtesy wash would have been appreciated. Combined with the handling of my questions, it left me feeling that customer service was not a priority. I am prepared to file a Better Business Bureau complaint. If independent testing supports that unnecessary replacements were recommended, I intend to pursue reimbursement and consider legal action for the resulting expenses. Getting this car running required outside expertise after the dealership said it could not proceed. My repeated questions about the labor charges remain unanswered. Dealership leadership should take that seriously, review the work and billing, and take responsibility for correcting any unsupported charges. Until there is meaningful accountability, I cannot recommend this service department. More

Print

I brought my 2018 Z71 Silverado to John Megel Chevrolet for service due to a persistent check‑engine light and a battery that continued to die despite being brand new. When I arrived, the service technicia for service due to a persistent check‑engine light and a battery that continued to die despite being brand new. When I arrived, the service technician was noticeably dismissive while informing me that the department would not be able to look at my vehicle for two weeks. That estimate ultimately became nearly three weeks. Because the check‑engine light was on, I was unable to drive the truck during that entire period. When the vehicle was finally inspected, I was told the battery was defective and that the check‑engine light was caused by a vent solenoid failure. The battery was replaced under warranty, but I was charged approximately $550 for parts and labor related to the solenoid. Initially, everything seemed resolved, but about a month later the same issues returned. I contacted John Megel Chevrolet again and was told the wait time for service would be roughly the same as before. Rather than continue jump‑starting my truck, I took it to a local independent shop. Within an hour, they identified the real issue: a known Chevrolet advisory stating that a cracked headlight housing can allow water intrusion, causing a significant power drain and triggering the check‑engine light. After waiting a week for the part and replacing the headlight housing, the problem has not returned. Given that this advisory was issued by Chevrolet, I expected the dealership’s service department to be aware of it—or at least to investigate the issue more thoroughly. Instead, I was left with an expensive repair that did not address the underlying problem. I have reached out to both John Megel and the general manager to express my concerns, but I have not received any response. Based on this experience, I will not be returning to John Megel Chevrolet for future service. More

Print

This is the third car we've purchased from Megel Chevrolet and each time has been a pleasure. We thoroughly enjoyed our experience purchasing my Equinox last summer. Cam Gentry was fun, courteous Chevrolet and each time has been a pleasure. We thoroughly enjoyed our experience purchasing my Equinox last summer. Cam Gentry was fun, courteous and there was no high pressure. He took the time to call me later that day and told me that one of the employees had bought my trade-in after we left which made me feel very good, as I really loved that 2012 Malibu, also purchased from Megel Chevrolet. Would definitely tell anyone looking to buy a Chevy at Megel to ask for Cam. More

Print

I had a 2004 Silverado avalanche towed there. The security light came on and truck would not start. They took all the wiring off that wasn’t factory. Took out a security system that Chevrolet ins The security light came on and truck would not start. They took all the wiring off that wasn’t factory. Took out a security system that Chevrolet installed, disconnected my dvd player, the auto start and other accessories. In the end they replaced the ecm. The ecm a 500 dollar part was the problem. Charged me 3000 dollars. They said replaced wiring back to factory. You go to a dealership thinking they do better work than a guy in his back yard. Not in my case More

Print

Mechanics are negligent and damaged my engine, The service manager refuses to stand behind their work and make it right. I have been doing business there for 20 years, everything from routine maintena service manager refuses to stand behind their work and make it right. I have been doing business there for 20 years, everything from routine maintenance to major service and bought two trucks there and this is how they treat loyal customers. I am hiring a lawyer and talking them to court More

Print

Blake in the service department does an outstanding job as always always take good care of me as always always take good care of me More

Print

Blake is very knowledgeable and friendly. He always listens and makes us feel like family when we are at the dealership. We make it a point to always see Blake when we are at John Megel Chev He always listens and makes us feel like family when we are at the dealership. We make it a point to always see Blake when we are at John Megel Chevrolet. More

Print