Billy Lounello | Page 2

Gage set up an appointment and notified me when the work was completed and assessed future work the car may need. was completed and assessed future work the car may need. More

by JJADOBE Verified Customer Verified Customer

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Everything was great, My vehicles are always taken care of professionally and promptly. You can always count on everyone at the dealership. of professionally and promptly. You can always count on everyone at the dealership. More

by RADFORDL1970 Verified Customer Verified Customer

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New way of buying, made it very easy for me, the customer, truck prices very realistic, priced to move, not sit and get dusty on the lot. Do yourself a favor check this dealer out. customer, truck prices very realistic, priced to move, not sit and get dusty on the lot. Do yourself a favor check this dealer out. More

by JIMCULBERSON Verified Customer Verified Customer

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What an amazing experience from start to finish. I was beyond excited about getting my new truck, and the entire experience exceeded my expectations The whole process was a surprise, and I couldn I was beyond excited about getting my new truck, and the entire experience exceeded my expectations The whole process was a surprise, and I couldn’t be happier with how everything turned out. The entire staff went above and beyond to make sure everything was perfect. All I had to do was give them a little information about what I was looking for, and they took care of the rest. They knew exactly what I wanted and delivered just that. The customer service, professionalism, communication, and attention to detail were outstanding\. They truly made me feel like a valued customer and made the entire experience exciting, easy, and stress-free. It’s rare to find a team that genuinely listens to its customers and goes the extra mile to make their experience unforgettable.You guys absolutely nailed it Thank you to the entire team at Ford Palencia You’ve definitely earned my trust, my future business, and my recommendations. I’ll continue sending customers your way\. I couldn’t be happier with my new truck More

by ESEDIEZ_23 Verified Customer Verified Customer

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I take my car here because this is where I bought it. Jeff has always been a good person to work with. He always seems like he is rushed and does not have much time for customer interaction. I get it. Jeff has always been a good person to work with. He always seems like he is rushed and does not have much time for customer interaction. I get it. I asked him about doing a fluid change on the PTU and he didn't know anything about it. It caught me off guard because of all the issues Ford has had with their PTU units. There is a fluid change interval just like the RDU. These are very critical services, and the dealership should be educated on this. Nothing to do with the service department, but Ford needs to make sure these services are readily available to their customers. Ford always manages to build at least one "Time Bomb" into every vehicle it builds. Mabe if they got their xxxx together, they could eliminate/minimize this. More

by parrishjames377 Verified Customer Verified Customer

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I have been a customer of Fairway Ford fir the past 30+ years the service department people, the service and sales department have been fantastic, thanks for all the years of service. years the service department people, the service and sales department have been fantastic, thanks for all the years of service. More

by mikelance Verified Customer Verified Customer

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very professional, easy to make an appointment, work done as expected and vehicle was ready on time. as expected and vehicle was ready on time. More

by jons Verified Customer Verified Customer

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These guys are great! They are fast and communicate very well! This dealer does good work and does not upsell. They are fast and communicate very well! This dealer does good work and does not upsell. More

by kthomas Verified Customer Verified Customer

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Great communication easy to set up the appointment. Friendly and helpful staff Availability to get a ride home and back if needed. Friendly and helpful staff Availability to get a ride home and back if needed. More

by RECD833 Verified Customer Verified Customer

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I appreciate Service Manager Roberto Castro taking the time to answer all my questions every time I visit. time to answer all my questions every time I visit. More

by DANAMAXSVT Verified Customer Verified Customer

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