Billy Harvey | Page 22

Salesman, Ola is great! The purchasing process was good but the “Dealer Installed Options” and the “Consumer Benefits Package” were not explained to me or my mom, who helped The purchasing process was good but the “Dealer Installed Options” and the “Consumer Benefits Package” were not explained to me or my mom, who helped with the purchase of my vehicle. It was assumed that I agreed to it. I did not get a benefits package, nor the tint on my front windows, which according to another Ford dealership was too much. The salesman or the finance should have provided me with a detailed explanation of these charges. We are working on getting this information from the finance department or management. More

by Ldujka Verified Customer Verified Customer

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The employees treat customers with respect and really make us feel good about the car we picked. make us feel good about the car we picked. More

by KBD2003X2 Verified Customer Verified Customer

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Cristian Mendoza was outstanding when it came to getting my wife and I what and where we needed in order to fulfill our dreams with purchasing a brand new ford explorer. As soon as we rolled up and hour bef my wife and I what and where we needed in order to fulfill our dreams with purchasing a brand new ford explorer. As soon as we rolled up and hour before they closed he got straight to work with running numbers and keeping communication open at all times. Cristian and his co workers stayed until midnight getting us into something that we will be driving for many years to come and we are entirely grateful for the smooth process and continuous smiles. So thank you Cristian and thank you billy for staying professional and executing for us. We will be coming back as soon as we are ready. More

by CODYLEAVELLE16 Verified Customer Verified Customer

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This is our second time purchasing from this dealership, ray was great and very helpful! ray was great and very helpful! More

by gabino9112 Verified Customer Verified Customer

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Great customer service. Salesman paid attention and got what I was looking for. Financing was a breeze Salesman paid attention and got what I was looking for. Financing was a breeze More

by Oscar Torres Verified Customer Verified Customer

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good people to work with, went out of their way to make the customer satisfied the customer satisfied More

by 4BIKERJO Verified Customer Verified Customer

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The service was great, the atmosphere friendly as well. I would recommend this dealership again. I would recommend this dealership again. More

by sfritz59 Verified Customer Verified Customer

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Came in for an inspection on a Ford Explorer that I recently purchased from another dealer and Kelli got me taken care of immediately! Every time that I hear of a friend taking their Ford in for servic recently purchased from another dealer and Kelli got me taken care of immediately! Every time that I hear of a friend taking their Ford in for service, I'm going to tell them to go see Kelli at Planet Ford in Humble. More

by RSA2005 Verified Customer Verified Customer

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My salesman David Harrison did an outstanding job working with me to make a deal that met my family’s needs. Also the manager personally met with me showing that the entire team was dedicated to finding a de with me to make a deal that met my family’s needs. Also the manager personally met with me showing that the entire team was dedicated to finding a deal for me. All the staff at Randall Reed were so nice and accommodating for me & my family. Overall it was a wonderful experience & we can wait to visit again in the near future for our next vehicle purchase. More

by jpojackson Verified Customer Verified Customer

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Great salesperson and very friendly staff. Jarrod was very courteous and helpful and answered all of our questions. Jarrod was very courteous and helpful and answered all of our questions. More

by sroberts1116 Verified Customer Verified Customer

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