Bill Stoufer | Page 21

Great customer service excellent communication . Good accommodation and stress free service. Diagnostic department is expensive !!! I can get a test ran in a hospital at a better rate. Good accommodation and stress free service. Diagnostic department is expensive !!! I can get a test ran in a hospital at a better rate. More

by WATSOLE Verified Customer Verified Customer

Print

Top notch service. Bill was great to deal with. Service department was prompt and completed my service very quickly Bill was great to deal with. Service department was prompt and completed my service very quickly More

by fsuchamp31 Verified Customer Verified Customer

Print

My wife found the representative helpful and courteous. The only reason this is a 4 star review is the car wasn’t washed as asked and the tires weren’t checked. We still plan our car there next time. The only reason this is a 4 star review is the car wasn’t washed as asked and the tires weren’t checked. We still plan our car there next time. More

by oaksan75 Verified Customer Verified Customer

Print

Service was outstanding and Bill Stoufer kept me well informed on the progress throughout the service. informed on the progress throughout the service. More

by advocate54 Verified Customer Verified Customer

Print

Bill is the most personable, conscientious service manager we’ve ever known. Over the many years we’ve purchased and serviced our vehicles with Parks, Bill has become like extended family. If we could manager we’ve ever known. Over the many years we’ve purchased and serviced our vehicles with Parks, Bill has become like extended family. If we could give him 10 stars we would. He’s a gem. We also very much appreciated your pick up and delivery of our car for service. The gentleman who picked up and delivered our car was very kind. More

by BOBCOHEN Verified Customer Verified Customer

Print

I've been using Parks since 2020 and Bill has always looked after me I've only had one problem since then and that was seeing a Technician kick my engine splash shield across the floor which I wasn't ha looked after me I've only had one problem since then and that was seeing a Technician kick my engine splash shield across the floor which I wasn't happy about this was reported to the girl on customer service and was dealt with by the manager at the time the reason for four stars. More

by Ivan Yates Verified Customer Verified Customer

Print

Bill is always great and super knowledgable . Keeps me informed and deals honestly with folks Keeps me informed and deals honestly with folks More

by STACYSCOTT2012 Verified Customer Verified Customer

Print

Well, let’s see. My 2022 F250 Platinum was at the dealership in August this year. It was still under B2B warranty. I was directed to this dealership by Santa Fe Ford My 2022 F250 Platinum was at the dealership in August this year. It was still under B2B warranty. I was directed to this dealership by Santa Fe Ford because the headliner and passenger side roof molding strip needed to be replaced. As explained by SF Ford, these had to be completed by a dealership with a body shop and they explained Parks was the closest. Parks had my truck for nearly two weeks. It was returned all fixed, or so it appeared. 80 miles before by 36k B2B warranty was up, the passenger side molding appeared to break again. So, here we go again, back to Parks Ford. This time, they had the truck 4 days and said it was done. When I arrived, I found the passenger side roof molding had been glued down. Bill explains to me that the window company that came out didn’t want to break the back glass so that’s why they glued it down rather than replacing it. As they had done the first time. I was lied to on both occasions and would have left there with a roof molding piece that would have popped off again in a month or two had I not inspected it and demanded it be properly repaired. So, they had my trucks for two weeks again, all while proving me with a sad little escape that was both filthy and smoked in to drive. All told, I was out over $1100 in car payments for my truck being at Parks for a month across two visits for what should have been fixed correctly this time. What they did is tantamount to fraud. I will not only never take my vehicle to this dealership again, but I will also advise friends to avoid them like the plague. I can’t stand to be deceived and lied to and that is precisely what happened here. No one can convince me otherwise. I shouldn’t have to deal with that kind of crap with a $100k vehicle. Shame on Parks Fraud. Shame. More

by Rays160 Verified Customer Verified Customer

Print

Good honest people. who take the time to explain everything clearly to where you can understand, very professional. who take the time to explain everything clearly to where you can understand, very professional. More

by Robert A Verified Customer Verified Customer

Print

Bill was very nice helpful and I like the people there if anyone wants a car I would recommend Ford. The employees that work there are awesome. anyone wants a car I would recommend Ford. The employees that work there are awesome. More

by ROBERTWINLAND Verified Customer Verified Customer

Print