Bill Fletcher | Page 66

Good people, and good buy I was very impressed with salesman Evan Bailey and sales manager Kim Gillette at Campbell Ford in Niles. They were very helpful and great to work with I was very impressed with salesman Evan Bailey and sales manager Kim Gillette at Campbell Ford in Niles. They were very helpful and great to work with on our F150 purchase. Good deals, and great people - pretty simple, and much appreciated. I will definitely go back to see them when considering another vehicle purchase. More

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Smooth transaction My salesperson Erik and all the staff in the building were great to deal with. At no time did I ever feel pressured to do anything. Would totally come My salesperson Erik and all the staff in the building were great to deal with. At no time did I ever feel pressured to do anything. Would totally come back here for another vehicle. The truck I bought was great. More

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We were treated great by everyone My wife and I stopped in looking for a used SUV seen one on the front row that caught our eye. A salesman Evan Bailey came out to help us was very hel My wife and I stopped in looking for a used SUV seen one on the front row that caught our eye. A salesman Evan Bailey came out to help us was very helpful through the whole process even though he has only been in the business a short time he did a fine job. If he didn't know he was quick to get help from MGR Kim. Bill Fletcher was very helpful with financing making sure he got us the best deal. We will be back and will tell our friends abut our experience. More

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Courteous and fair I was impressed with Evan Bailey's caring attitude and courteous manner. He was very attentive to our needs and really tried to pinpoint exactly what I was impressed with Evan Bailey's caring attitude and courteous manner. He was very attentive to our needs and really tried to pinpoint exactly what vehicle we wanted and also what features were most important to us. The value they gave me for my trade was very reasonable and exceeded my expectations. The net amount of the deal was very fair and there was not a lot of back and forth and I only had to deal with Evan and Kim to close the deal which was both pleasurable and expedient. Bill, the finance manager, did a great job also. Thanks for the great experience. More

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Everybody was very helpful Great place and people to buy a car from. Definitely recommend this place. Very happy with my purchase. Thank you so much. Happy customer here. Great place and people to buy a car from. Definitely recommend this place. Very happy with my purchase. Thank you so much. Happy customer here. More

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Pleasant car buying experience Scott Mabry was great to work with. He made the experience of needing a new car less stressful. Scott was friendly and I would recommend him to anyone Scott Mabry was great to work with. He made the experience of needing a new car less stressful. Scott was friendly and I would recommend him to anyone looking for a new vehicle. More

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Poor Accountablility of Dealership Campbell Ford has no business selling vehicles; let alone servicing anyone’s vehicle. The ownership; leadership; and employees are incompetent at best Campbell Ford has no business selling vehicles; let alone servicing anyone’s vehicle. The ownership; leadership; and employees are incompetent at best and dishonest at worst. The owner will not deal with issues pertaining to his dealership; nor will the dealership manager; both avoid issues they full well are aware of and in the end will refuse to correctly address issues with your vehicle that were directly caused by incompetent staff. Since I'm limited to size of review I already typed up; I'll give a condensed version. New Ford F-150 Platinum ordered fully loaded to desired options. Dealership performed poor service on vehicle and damaged vehicle. Scratched paint extensively & dented box with onsite car wash and "color sanded" front fender to fix (damaged clear coat). Scuffed dash; forced to changed out with improper molding alignment and screwdriver marks in center console. Damaged 3 rims with air-gun while rotating tires; forced by corporate to repair (owner wanted to split cost of damaged done by his mechanics!). Dealership had truck 7 weeks at one point and didn't fix all issues with vehicle. Refused to fix panoramic roof shade (excuse never made grinding sound); however, did when I showed up to get truck. Tried to get fixed at another dealership; other dealership refused based on previous service records! Refused to take responsibility and work with me on trade; gave low price trade in and non-markdown on newer vehicle! Traded vehicle at another dealership (obviously another manufacturer); then Campbell tried to cheat me out of $400 (gave lower value for extended warranty upon cancellation) for extended warranty (Ford Corporate corrected). Poor leadership & accountability. This is the only review I've ever written & have called other companies corporate offices to praise others when provided service & care. Once paid and you sign on the line; ownership could care less; only care about the rating you give them upon purchase of vehicle with Corporate! A lack of business ethics like no other place I've ever dealt with! You should exercise all options with other dealerships; I would've gladly paid more to never dealt with this dealership and avoided the year and a half nightmare of this place. If you have any high end Ford; Lincoln or Saleen vehicle; don't let them touch it for anything!! Totally incompetent and neglectful in my experience! More

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Awesome Really happy with what I was put in. Erik did an awesome job walking me through everything and answering all my questions. Very good service. Really happy with what I was put in. Erik did an awesome job walking me through everything and answering all my questions. Very good service. More

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Evan and carl We were Evan's first sale! He did an awesome job! Both Evan and Carl were very helpful and down to earth. Enjoyed our visit to Campbell Ford and will We were Evan's first sale! He did an awesome job! Both Evan and Carl were very helpful and down to earth. Enjoyed our visit to Campbell Ford and will go back again! More

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Surprised with Honesty and Great Service I bought my last vehicle at Campbells and the service afterwards was less than unsatisfactory. Said I would never do business with them again. Years I bought my last vehicle at Campbells and the service afterwards was less than unsatisfactory. Said I would never do business with them again. Years later...I stopped just to test drive an escape, to make sure that is what I wanted, because I am a Ford Person. ANND, surprise I was greeted and treated with respect and honesty by Carl Gilbert. I like the way he does business. I shocked everyone when I Leased an Escape from Campbell Ford. I have confidence that Carl will take care of things. I can't believe the improvement from the other members and how they were friendly also. More

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