Bill Emerson | Page 6

Always excellent service with Bill Emerson I typically don’t post reviews but I feel I need to add my 2 cents. I don’t understand previous negative reviews; I have a feeling they are simply not I typically don’t post reviews but I feel I need to add my 2 cents. I don’t understand previous negative reviews; I have a feeling they are simply not telling the entire story and might not necessary be fair. I have been dealing with Bill Emerson at Naples BMW for approximately 10 years and Bill always provided me with courtesy and expertise. Bill always goes above and beyond and every service visit for me is pleasant experience. More

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BILL EMERSON ******HORRIBLE SERVICE MANAGER Germain BMW of Naples 11286 Tamiami Trl N Naples FL 34110-1622 Complaint Description: Denied a repair I paid for also Sales manager BILL EMERS Germain BMW of Naples 11286 Tamiami Trl N Naples FL 34110-1622 Complaint Description: Denied a repair I paid for also Sales manager BILL EMERSON should be trained on how to speak to customers in front of their children. First my front right rotor was replaced 3 time by bmw of Sarasota. There was a vibration that kept coming back. So after three repairs there I decided to go to BMW Naples to have it fixed since it was repaired three time with no success. So went to BMW of Naples and at that time they replaced the rotor again and explained how it was all BMW of Sarasota's fault. They had made faulty repairs and BMW of Naples Stand behind their work. Overall it was a pleasant experience with Ron Arnold Service manager. Of course after 1 month it started again and Ron Arnold told me to bring it back in two weeks after he returns from vacation so he could be there. Unfortunately I got a flat tire in the meantime so I called for a service appointment. That's when I happened to get Bill Emerson on the phone, what a bad day he was having. First I asked if he could give me any information on buying a new tire and getting a alignment. He told me to go where ever I want since I was not close by Naples. So I then asked if I could get it towed there since I have a appointment in a few days. This is when it started, he said don't bring it here we are not touching your car. I said ok?, He then went on to tell me very loudly and rudely how ignorant I was and my right front rotor goes bad every 1000 miles because of the way I drive my car. So I calmly asked if they had any equipment they could plug into my car to see acceleration and deceleration. He responded yes, so I said I will come there and you can see how I drive. If you can show me I drive anything but conservative don't make the repair, I take care of my property and im not 18 years old. This enraged him and he went off on a rant about me being a horrible driver and they are not standing behind anything on the car because the way I drive. Then he hung up on me and I had to turn around and explain to my kids why a BWM employee was yelling at me over Bluetooth. Then on the day of my original appointment I find out after half way there ( 3 HOUR RIDE ), I call Ron who informs me BILL EMERSON has canceled my appointment and told service staff not to speak to me. I have never in my life dealt with such immature practices. Your Desired Resolution: All i want is the repair to be made right. I paid for it and was patient while it was repaired. Now after 1000 miles I have a car im embarrassed to take clients in again. I have even been willing to trade the car in if it cannot be fixed, but now BMW has cost me sever thousand fixing the same issue multiple times. BILL Emerson needs some training I own several business and would be livid if my employees treated customers in this fashion More

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Above and beyond Between Chuck and Bill it does not get any better. Just the most genuine down to earth very service minded in this industry . Great job always thank Between Chuck and Bill it does not get any better. Just the most genuine down to earth very service minded in this industry . Great job always thank you A. Suid More

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Need to work on customer service skills Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess t Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess they are too buys to take calls form customers). The only thing Bill was able to resolve was to give me the confidence of NOT to ever buying or considering this dealership . Lots of ignorance. Bill use the typical method of passing the ball and blaming the issue on somebody else or figure out a way to defense themselves, instead of taking action and provide a resolution. Not a warm experience from a manager. I advise him that I will go online and share my experience; his response was OK... so here it is. Response As I stated in my previews post, that is an arbitrary decision. I bought my vehicle from a BMW dealership, on the east coast. There are numerous BMW dealerships on the east coast, and I have always brought my car to any of them for car, with no problem at all. I expected to receive the same level of service, if not better, seeing the level and type of customers in the area. Your gesture is not of goodwill, but of trying to make a squeaky wheel go away, when in fact the heart of the problem is that the logic behind your policy makes no sense. I had no control over which location I bought my car from, and it seems absurd to punish a BMW customer for not buying a GERMAIN BWM. I could understand you not extending this service to BWM owners who bought their car at a non-BMW dealership, but to discriminate between one BMW dealership and another sounds like terrible business practices for BWM America. I am assuming that the ultimate BMW experience ends at Germaine BMW. More

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SALES/SERVICE DARON IS A QUALITY PERSON. CONSULTED WITH BILL EMERSON TO CONFIRM MY SERVICE RECORD AND LOYALTY. DARON PROVIDED EXCEPTIONAL ATTENTION TO DETAILS TO CL DARON IS A QUALITY PERSON. CONSULTED WITH BILL EMERSON TO CONFIRM MY SERVICE RECORD AND LOYALTY. DARON PROVIDED EXCEPTIONAL ATTENTION TO DETAILS TO CLOSE THE SALE. DARON MADE MY EXPERIENCE AT GERMAIN VERY SMOOTH AND MEMORABLE. I HAVE RECOMMENDED DARON AND GERMAIN TO MY CLOSE FRIENDS IN NAPLES. PURCHASED FROM DARON A BMW MODEL 750LI. MILTON M HARSHMAN More

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Above and beyond I had a great buying experience at Germain BMW. Larry Brewer could not have been more professional. We were able to get the deal to numbers that wer I had a great buying experience at Germain BMW. Larry Brewer could not have been more professional. We were able to get the deal to numbers that were fair for both party's. A couple of things came up after the purchase and Germain BMW step up and took care of them immediately. More

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I had another pleasant experience when visiting Germain BMW in North Naples recently... My client advisor was Larry Brewer. Larry was very helpful in answering all of my questions, explaining the particu BMW in North Naples recently... My client advisor was Larry Brewer. Larry was very helpful in answering all of my questions, explaining the particulars of the car and its functionality and remained positive throughout the transaction, even after I signed my documents and received the car, which is when you see most client advisors at car dealerships lose interest in the customer. I am a very picky customer and Larry helped me through the entire process, putting me in touch with the right people at Germain to get post closing issues taken care of. As a local Realtor in Naples, I will recommend Larry to all of my clients if and when they decide to buy a BMW Naples. More

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Chris Tuttle, Ken and his teammates are the best at customer service and satisfaction! They are only reason I just bought my third BMW 7 series in last 6 years. Yes, it's a great car, but the service customer service and satisfaction! They are only reason I just bought my third BMW 7 series in last 6 years. Yes, it's a great car, but the service is why I keep coming back to them (even though they are 30 minutes away), instead of using my local BMW dealership. More

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Jim McGinn is a salesman's salesman. Honest, knowledgeable, and easy to work with. Another reason we purchased a second BMW ( last year's purchase was a 750) from Germain is service. Bill Emerso knowledgeable, and easy to work with. Another reason we purchased a second BMW ( last year's purchase was a 750) from Germain is service. Bill Emerson has serviced our old (now traded in) BMW 740 for over ten years as well as our daughter and son-in-law's BMW Z3. The product is excellent but the people behind the product makes the difference, More

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There are still a couple "repairs" that must be made to my car, and they cannot be completed until next year when I get back to Naples (I live in Mpls, MN when not in Naples). I expect those items made to my car, and they cannot be completed until next year when I get back to Naples (I live in Mpls, MN when not in Naples). I expect those items will be completed satisfactorily but until that is done I don't feel I can say everything is "great". I don't think the price I paid was anything too out of the ordinary, but obviously I thought it was all right or I wouldn't have bought the car. More

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