Beth Cavanagh

Covert Chrysler Dodge Jeep RAM Bee Cave responded

You’re right that this repair took far longer than anyone would want. Your vehicle needed extensive work, including a major engine repair, and along the way we ran into several setbacks: back-ordered parts, stripped timing cover bolts that had to be addressed before work could continue, and a timing issue found during our final test drive that needed correcting before we could return the vehicle to you safely. Some of the needed repairs were also not covered by your third-party warranty, and rather than pass that cost on to you, we worked to cover it at no additional expense. These details explain the delay, but they don’t excuse how it felt on your end, and they don’t change the fact that you deserved a clearer picture from the start. We especially regret the repeated completion estimates that didn’t hold. Each time a new issue surfaced, the timeline moved, and we understand how discouraging it was to be told “next week” again and again. We should have been more careful about setting expectations and more transparent about what was causing each delay. We also hear your concerns about communication. Changing advisors partway through your repair made it harder to keep you consistently informed, and you should never have had to chase down updates or feel that no one knew the status of your vehicle. You should also have received a direct response when you escalated your concerns. We are reviewing how we handle advisor transitions, status updates on long-term repairs, and follow-up on escalated calls so that other customers don’t have the same experience. We understand that we may have lost your trust, and we respect your decision.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We want to address your concerns directly. Your earlier visit involved a radio issue where the replacement part wasn’t available, and a new unit needed manufacturer approval before we could install it. That approval process added several weeks we would much rather have avoided. On this current visit, our technicians diagnosed the need for a new power steering pump and new batteries, and we’re working to complete both repairs as quickly as possible. We’re glad we could keep you in a loaner vehicle while this work is underway, so you’re not without transportation. You’re also right that you shouldn’t have gone several days without hearing from us about what was wrong. We have since reached out with a full update, but we know that call should have come sooner. Moving forward, we’ll keep you informed at each step until your vehicle is back in your hands, and we’re reviewing how we handle status updates so that every customer hears from us promptly. We appreciate your patience and the opportunity to make this right.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience with us! We are so glad to hear that our team provided a thorough evaluation and helpful recommendations, and that you feel confident your urgent repairs were done right. Earning your trust is something we never take for granted, and knowing you also found great value along the way makes it even better. At Covert CDJR Bee Cave, our goal is always to give honest guidance, quality workmanship, and service you can count on every time you visit. We truly appreciate your loyalty and look forward to continuing to keep your vehicle running at its best for many miles to come!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for taking the time to share such a kind review! We are thrilled to hear that Beth took great care of you, and her friendly smile and excellent service are truly something our whole team at Covert CDJR Bee Cave is proud of. We will be sure to pass your compliments along to her as well as to our technicians, who will be glad to know their hard work made a difference for you. Our goal is to make every visit easy, pleasant, and worry free, and feedback like yours tells us we are on the right track. We appreciate your trust in us and look forward to welcoming you back for your next visit!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

In and out in under 30 minutes is just the kind of visit we love to hear about, so thank you for sharing your experience with Covert CDJR Bee Cave! We know how busy life can be, and our service team works hard to deliver quick, efficient care without ever cutting corners. It's great to know we helped you get back to your day in no time. We appreciate you trusting us with your Jeep and look forward to seeing you on your next visit!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Regarding your AC concern, our technicians thoroughly diagnosed the intermittent issue and confirmed it is a known condition covered by a manufacturer service bulletin, with the manufacturer's engineering team actively working on a permanent resolution. We understand that waiting on a manufacturer fix is not an easy answer to accept, and we also want to be transparent that decisions regarding vehicle replacement under warranty are determined by the manufacturer rather than the service department. Because we recognized the inconvenience this caused you, our team reached out and offered trade assistance to help get you into another vehicle, as we genuinely wanted to find a solution that worked for you. We are sorry we were not able to reach an outcome that met your expectations, and we respect your decision. If you would like to discuss your experience further, our management team would welcome the opportunity to speak with you directly, and we wish you nothing but the best on the road ahead.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We truly appreciate you taking the moment to share this kind feedback about your experience at Covert CDJR Bee Cave. It's wonderful to hear that Beth and our team were able to make your recall service smooth and hassle-free, and we're thrilled that everything came together exactly as it should. Knowing that we could provide that level of care and attention to detail means everything to us, and we're grateful for customers like you who trust us with their vehicles. Your confidence in our team motivates us to continue delivering the same exceptional service and professionalism every single day, and we hope you'll reach out to us anytime you need service in the future. Thank you again for being a valued member of the Covert family, and we look forward to seeing you soon